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Getting started & setup

You only need an anny account. After registering, you set up your profile in the admin area, create your first resource, and link a booking option. As soon as the resource is set to “live”, it is visible and bookable on your booking page.
A resource is the bookable object (room, workspace, course). A booking option defines how it is booked: duration, price, interval, and rules. A resource can have several booking options (e.g. hourly and daily), and a booking option can be linked to several resources. Learn more: Configure a resource and Booking option.
A resource needs three things: (1) at least one schedule or available slot, (2) a linked booking option, and (3) the status “live”. Without any one of these, it is not shown on the booking page.
You can try anny free for 7 days. After that, Essential, Professional, Business, and Enterprise are available. The right plan depends on your features and the number of your resources. Details: Manage your anny plan.
Yes. anny is available in 29 languages. The booking page is automatically shown in the language of your customers. You can translate resources and services manually (three dots > Translate).

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Availability & time control

Schedules define regular, recurring opening hours (e.g. Mon to Fri, 9:00 to 18:00). Available slots are specific, individual time windows with a fixed date (e.g. a workshop on 15 Sept at 10:00). Both can be combined on the same resource.
Create an additional schedule with an availability period (start/end date) and position it above your default schedule via drag and drop. In the defined period, the upper schedule automatically overrides the lower one.
Use global blockers. They block several resources at the same time for a defined period, regardless of existing schedules.
The lead time determines how short-notice a booking can be made (e.g. at least 2 hours in advance). The advance booking period limits how far into the future a booking can be made (e.g. a maximum of 4 weeks). You configure both in the booking option under the advanced settings.
Yes, with dynamic capacity planning. On-demand resources are added automatically as demand rises.

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Booking flow & configuration

In the resource-first flow, customers first choose a specific resource, then the booking option. In the service-first flow, they first choose the service, then optionally the resource. Service-first is suited to services (hairdresser, consulting), resource-first to specific objects (rooms, equipment).
Yes. Under Account settings > Booking page, you can show both the “Services” tab and the “Resources” tab. Customers then switch between the two views. Learn more: Service-first flow.
Standard blocks the resource for the booking period. Transparent does not block (unlimited parallel bookings). Multiple blocks several capacity units per booking. Full blocks the entire capacity (only for child resources). You configure this in the booking option.
Smart Availability links resources so that a booking automatically blocks all dependent resources (e.g. divisible rooms with a partition wall). With Smart Availability Groups, you define pools from which anny automatically selects available resources (e.g. 2 staff members + 1 room for a couples massage).
With booking rules. They limit the number of allowed bookings per period across the account. You can restrict the scope to specific resources/services and define exceptions via white lists. Available from Professional.
Yes, if you enable it. Booking modifications allow rescheduling and adjustments. Cancellation policies define deadlines and costs. Both are configured per booking option.

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Customers, communities & access

Use communities. Create a community, link resources, and add members. Only members see and book the assigned resources. Members can be added manually, by email domain, SSO, booking rule, or through a subscription.
A booking quota is a credit (quantity, duration, or budget) that each person uses up when booking. You assign it: manually in the customer detail view, or automatically via subscription plan, community, or booking package. Example: 5 meeting room hours per month in the coworking subscription.
A booking package is purpose-bound (specific quota, VAT charged at purchase, 8-digit booking code). A value voucher is a multi-purpose voucher (pure monetary value, 0% VAT at purchase, redeemed as a means of payment). A discount code is a percentage or fixed price reduction with no credit logic.
Create a subscription plan with a price and interval. Optionally link a community (for exclusive access) and a quota (for included services). When they subscribe, customers automatically receive both. Requirement: online payment (Stripe) must be active.
Yes. Within a subscription plan group, upgrades (effective immediately, billed pro rata) and downgrades (at the next billing point) are possible. Customers can switch on their own on the booking page.

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Payments & invoices

Via Stripe Connect: SEPA direct debit, credit card, Apple Pay, and Google Pay. For subscriptions in CHF: credit card and PayPal (TWINT does not support recurring payments). All methods are active at the same time and cannot be deactivated individually. Details: Online payment & fees.
Yes, with pay on invoice (pay-later). Customers pay by invoice after the booking. Alternatively, use customer balances & collective invoices to collect draft invoices and bill them together.
Dynamic pricing automatically adjusts prices via price modifiers: by weekday, time of day, capacity, community membership, lead time, or number of bookings. You define conditions and anny applies the price automatically at booking. Available from Professional.
Via invoice corrections, you can cancel invoices in full, create correction invoices, or change the billing address afterwards. Draft invoices can still be freely edited before finalization: Invoice draft.

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Check-in, displays & on-site

Activate the feature under Account settings > Features > Check-in & Check-out. Then configure the QR code ticket per resource under the “Check-in” tab. When they book, customers receive a ticket that is scanned at the entrance. Details: Check-in & Check-out and Set up a check-in terminal.
Yes. The Display App turns tablets and smart TVs into interactive room displays with live status and ad-hoc booking. Alternatively: URL display boards for browser-based displays without an app installation. For Joan displays: Set up Joan. For tapirx e-ink displays: tapirx.
Yes (BETA). Set the request time for custom forms or legal documents to “Later (at check-in)”. The request then only appears during the check-in process at the terminal.
With the POS App. Connect a card reader or use Tap to Pay (iPhone) and handle payments directly on-site. You manage bookings and payments in the POS App.

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Integrations & calendar

Google Calendar, Outlook, Microsoft 365, Google Workspace, and ICS calendar (all providers). You can find a comparison overview under Calendar integrations.
anny integrates with Nuki, Salto KS, Tapkey, dormakaba exivo, dormakaba resivo, EVVA AirKey, Comydo, Keycafe, Klever Key, Glutz eAccess, UniFi, and Shelly. Overview: Smart Locks. Access is granted automatically based on active bookings.
Yes. anny supports Microsoft SAML SSO, Google Workspace SSO, and federated SAML. In addition: SCIM for automatic user synchronization and attribute mapping for community assignment via user attributes. Overview: SSO overview.
Yes. anny integrates with Personio and HRworks. In case of absence, bookings are cancelled automatically. Conversely, bookings can be written to the HR system as absences.
Yes. Via the DATEV integration, you export bank statements and receipts in a DATEV-compliant format. For other systems, use automatic exports as CSV or Excel at fixed intervals. General info: Accounting with anny.
Yes. Via Make.com (formerly Integromat), you connect anny with hundreds of other tools through drag-and-drop workflows.

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anny AI

anny AI is an AI assistant that takes calls, advises customers, checks availability, and creates bookings, by phone and chat. You can customize the voice, greeting, and behavior individually and maintain a knowledge base so the assistant answers competently.
Via a call forwarding from your existing phone number. Your familiar number stays the same, and calls are forwarded to the anny AI assistant.
Yes. When the assistant cannot help further, it transfers to a staff member on request. You configure which numbers it is allowed to transfer to.
You find all the info on costs, supported languages, data privacy, and tips for operation under FAQ, tips, data privacy, and billing.

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Apps & embedding

Mobile App (iOS and Android), Outlook Add-In, MS Teams App, Display App, POS App, and Check-In App. Overview of all apps: anny Apps.
Via the widget. It works via iframe or script on any website. Platform-specific guides: WordPress, Wix, Google Sites. For advanced configuration (events, modal behavior, HTML attributes): Advanced embedding.
Yes. The Outlook Add-In lets you book rooms and workspaces directly from within Outlook. Admin setup: Connect the Outlook Add-In.
Yes. With interactive 3D floor plans, you can upload floor plans and place resources on them. Customers see available resources marked in green and can book directly via the map.

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Security & data privacy

Yes. anny is developed and hosted in Germany. All data is processed on German servers. The infrastructure is ISO 27001 certified. Learn more in the anny Trust Center.
Yes. Under Data privacy & deletion deadlines, you define your own deadlines for the automatic anonymization or deletion of booking and customer data.
Yes. Two-factor authentication can be activated for admin accounts and increases login security.
Yes. For municipalities and public institutions, anny offers its own, separate environment with increased security requirements.