Skip to main content

​
Getting started & setup

You only need an anny account. After registering, you set up your profile in the admin area, create your first resource, and link a booking option. As soon as the resource is set to “live”, it is visible and bookable on your booking page.
A resource is the bookable object (room, workspace, course). A booking option defines how it is booked: duration, price, interval, and rules. A resource can have several booking options (e.g. hourly and daily), and a booking option can be linked to several resources. Child resources are concrete units under a parent (for example desks in an open space). Create meeting rooms and sports fields as standalone resources: the overarching calendar only shows child resources as aggregates. Learn more: Configure a resource and Booking option.
A resource needs three things: (1) at least one schedule or available slot, (2) a linked booking option, and (3) the status “live”. Without any one of these, it is not shown on the booking page.
After you create your account you can test all features for 5 days at no cost. After that the free Starter plan is available, plus Essential, Professional, Business, and Enterprise. Upgrading to Essential or Professional includes a 14-day plan trial. The right plan depends on your features and the number of your resources. Details: Manage your anny plan.
Yes. anny is available in 29 languages. The booking page is automatically shown in the language of your customers. You can translate resources and services manually (three dots > Translate).

​
Admin area (Admin 3.0)

The look and the navigation are new. Your data, permissions, bookings, and booking pages stay the same. The sidebar is organized into groups such as Bookings, Management, CRM, Catalog, Check-In, Account, and Hardware. You move rarely used items to Hidden with Hide from sidebar. For an overview, see What changes in the new admin area.
Your organization settings are in the sidebar under Account → Settings, no longer behind the avatar. You activate the former features under Account → Apps & Integrations → anny Apps with the Enable for your organization switch. You set up integrations on the same page with Set up.
With Search in the top bar (⌘K). It finds records, notes, settings pages, and help articles. For questions about using anny, open the AI Agent via Support (⌘L). It asks for your approval before every change and creates a Support request if needed.
As a view. Set up the filters, columns, and sorting, click Add view, and then Save view. With Shared view, it is visible to all team members. Filters are no longer saved automatically.
With tags. Tags apply across your organization to bookings, orders, customers, resources, and services. You set them directly on the record via Search or create tags, and for several entries in a table via Edit tags. You manage them via Manage tags or under Account → Settings → Groups.
In the Activity feed on the right of a booking, order, or customer detail page. A note is internal. Using Assign or Set due date turns it into a to-do. You see your open to-dos on the Home page under My To-dos. You also send emails to customers from the same feed. Learn more: Activity log.
Under Management → Inquiries. Inquiries come in through inquiry forms (Catalog), by email, or through AI assistants, and appear in the list as orders. You reply, propose bookings, and send a quote that customers accept and sign online.
Add-ons are now called Products and have their own area under Catalog → Products. Products are booked alongside a booking or sold on their own. Learn more: Add-ons.

​
Availability & time control

Schedules define regular, recurring opening hours (e.g. Mon to Fri, 9:00 to 18:00). Available slots are specific, individual time windows with a fixed date (e.g. a workshop on 15 Sept at 10:00). Both can be combined on the same resource.
Create an additional schedule with an availability period (start/end date) and position it above your default schedule via drag and drop. In the defined period, the upper schedule automatically overrides the lower one.
Use global blockers. They block several resources at the same time for a defined period, regardless of existing schedules. You create them under Bookings → Blockers via New → Add global blocker. For public holidays, use Add public holiday blockers there.
The lead time determines how short-notice a booking can be made (e.g. at least 2 hours in advance). For daily bookings, set it to a negative value (e.g. -8 hours) so the current day stays bookable after the start. The advance booking period limits how far into the future a booking can be made (e.g. a maximum of 4 weeks). You configure both in the booking option under General information → Settings → Timing rules.
Yes, with dynamic capacity planning. On-demand resources are added automatically as demand rises.

​
Booking flow & configuration

In the resource-first flow, customers first choose a specific resource, then the booking option. In the service-first flow, they first choose the service, then optionally the resource. Service-first is suited to services (hairdresser, consulting), resource-first to specific objects (rooms, equipment). Services appear only on the organization booking page, not on the global Explore page.
Yes. Under Account → Settings → General → Shop settings, group Booking page, turn on Show resources on booking page and Show services on booking page. Customers then switch between the two views. Services appear only on the organization booking page, not on the global Explore page. Learn more: Service-first flow.
Standard blocks the resource for the booking period. Transparent does not block (unlimited parallel bookings). Multiple blocks several capacity units per booking. Full blocks the entire capacity (only for child resources). You configure this in the booking option.
Smart Availability links resources so that a booking automatically blocks all dependent resources (e.g. divisible rooms with a partition wall). With Smart Availability Groups, you define pools from which anny automatically selects available resources (e.g. 2 staff members + 1 room for a couples massage).
With booking rules. They limit the number of allowed bookings per period across the account. You can restrict the scope to specific resources/services and define exceptions via white lists. Available from Professional.
Yes, if you enable it. Booking modifications allow rescheduling and adjustments. Cancellation policies define deadlines and costs. Both are configured per booking option.

​
Customers, communities & access

Use communities. Create a community, link resources, and add members. Only members see and book the assigned resources. Members can be added manually, by email domain, SSO, booking rule, or through a subscription.
A booking quota is a credit (quantity, duration, or budget) that each person uses up when booking. You assign it: manually in the customer detail view, or automatically via subscription plan, community, or booking package. Example: 5 meeting room hours per month in the coworking subscription.
A booking package is purpose-bound (specific quota, VAT charged at purchase, 8-digit booking code). A value voucher is a multi-purpose voucher (pure monetary value, 0% VAT at purchase, redeemed as a means of payment). A discount code is a percentage or fixed price reduction with no credit logic.
Create a subscription plan with a price and interval. Optionally link a community (for exclusive access) and a quota (for included services). When they subscribe, customers automatically receive both. Requirement: online payment (Stripe) must be active.
Yes. Within a subscription plan group, upgrades (effective immediately, billed pro rata) and downgrades (at the next billing point) are possible. Customers can switch on their own on the booking page.

​
Payments & invoices

Via Stripe Connect: SEPA direct debit, credit card, Apple Pay, and Google Pay. For subscriptions in CHF, PayPal is also available (TWINT does not support recurring payments). Details: Online payment & fees.
Yes, with pay on invoice (pay-later). Customers pay by invoice after the booking. For this, the payment type Pay by invoice must be active in the booking option’s Payments tab. Alternatively, use customer balances & collective invoices to collect draft invoices and bill them together.
Dynamic pricing automatically adjusts prices via price modifiers: by weekday, time of day, capacity, community membership, lead time, or number of bookings. You define conditions and anny applies the price automatically at booking. Available from Professional.
Via invoice corrections, you can cancel invoices in full, create correction invoices, or change the billing address afterwards. Draft invoices can still be freely edited before finalization: Invoice draft.

​
Check-in, displays & on-site

Activate the feature under Account → Apps & Integrations → anny Apps → Check-In & Check-Out (switch Enable for your organization). Then configure the QR code ticket per resource under the “Check-in” tab. When they book, customers receive a ticket that is scanned at the entrance. Details: Check-in & Check-out, Presence in booking details and Set up a check-in terminal.
Yes. The Display App turns tablets and smart TVs into interactive room displays with live status and ad-hoc booking. Alternatively: URL display boards for browser-based displays without an app installation. For Joan displays: Set up Joan. For tapirx e-ink displays: tapirx.
Yes (BETA). Set the request time for custom forms or legal documents to “Later (at check-in)”. The request then only appears during the check-in process at the terminal.
With the POS App. Connect a card reader or use Tap to Pay (iPhone) and handle payments directly on-site. Tips can be collected with card payments. You manage bookings and payments in the POS App.

​
Integrations & calendar

Google Calendar, Outlook, Microsoft 365, Google Workspace, and ICS calendar (all providers). You can find a comparison overview under Calendar integrations.
anny integrates with Nuki, Salto KS, Tapkey, dormakaba exivo, dormakaba resivo, EVVA AirKey, Comydo, Arivo, Keycafe, Klever Key, Glutz eAccess, UniFi, and Shelly. Overview: Smart Locks. Access is granted automatically based on active bookings.
Yes. anny supports Microsoft SAML SSO, Google Workspace SSO, generic SAML, and OAuth2. In addition: SCIM for automatic user synchronization and attribute mapping for community assignment. Overview: SSO overview. At login, end users are redirected to your identity provider (Microsoft, Google, SAML, or OAuth). That is intended: anny does not check the password itself and trusts the company login.
Yes. anny integrates with Personio and HRworks. In case of absence, bookings are cancelled automatically. Conversely, bookings can be written to the HR system as absences.
Yes. Via the DATEV integration, you export bank statements and receipts in a DATEV-compliant format. For other systems, use automatic exports as CSV or Excel at fixed intervals. You start one-time exports via Export in the relevant list (for example Bookings, Customers, Invoices). You manage automatic exports under Account → Settings → Export Schedules. General info: Accounting with anny.
Yes. Via Make.com you connect anny through webhooks and the API. There is also a dedicated anny node for n8n (community node n8n-nodes-anny) with OAuth2 and webhook triggers.

​
anny AI

anny AI is an AI assistant that takes calls, advises customers, checks availability, and creates bookings, by phone and chat. You can customize the voice, greeting, and behavior individually and maintain a knowledge base so the assistant answers competently.
Via a call forwarding from your existing phone number. Your familiar number stays the same, and calls are forwarded to the anny AI assistant.
Yes. When the assistant cannot help further, it transfers to a staff member on request. You configure which numbers it is allowed to transfer to.
You find all the info on costs, supported languages, data privacy, and tips for operation under FAQ, tips, data privacy, and billing.

​
Apps & embedding

Mobile App (iOS and Android), Outlook Add-In, MS Teams App, Display App, POS App, and Check-In App. Overview of all apps: anny Apps.
Via the widget. On WordPress, install the anny bookings plugin and add blocks, see WordPress. On other websites it works via iframe or script. Other guides: Wix, Google Sites. For advanced configuration (events, modal behavior, HTML attributes): Advanced embedding.
Yes. The Outlook Add-In lets you book rooms and workspaces directly from within Outlook. Admin setup: Connect the Outlook Add-In.
Yes. With interactive 3D floor plans, you can upload floor plans and place resources on them. Customers see available resources marked in green and can book directly via the map.

​
Security & data privacy

Yes. anny is developed and hosted in Germany. All data is processed on German servers. The infrastructure is ISO 27001 certified. Learn more in the anny Trust Center.
Yes. Under Data privacy & deletion deadlines, you define your own deadlines for the automatic anonymization or deletion of booking and customer data.
Yes. Two-factor authentication can be activated for admin accounts and increases login security.
Yes. For municipalities and public institutions, anny offers its own, separate environment with increased security requirements.