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Core structure & navigation

Anything that is bookable in anny: rooms, workspaces, equipment, events, courses, services, or parking spaces. Resources are the central object that everything revolves around.
A specific individual option within a resource that is available multiple times. Example: workspace 1, 2, 3 within the “Open Space” resource. When booking, customers choose a specific child resource or are assigned one automatically. In the overarching admin calendar and the organization calendar view, child resources appear only as totals. Open a child calendar from the parent detail page or by expanding the parent row. Create rooms and sports fields as standalone resources, not as child resources.
Defines how a resource is booked: duration, price, interval, and rules. Technically identical. The displayed term depends on the resource category (rooms/equipment = booking option, services = service).
A classification of a resource predefined by anny (e.g. meeting room, parking space, flex desk, workshop). A mandatory field when creating a resource. Controls the structure on the booking page.
A self-created structure for resources, services, products, or booking bundles (Resource groups, Service groups, Product groups, Booking bundle groups). Controls filters, booking rules, and the structure on the booking page. You manage groups under Account → Settings → Groups. Optional.
The backend of anny. This is where resources are set up, bookings are managed, customers are maintained, and all settings are configured. Since Admin 3.0, it has a new sidebar, Search, and the AI Agent. Overview: What changes in the new admin area.
The new admin area with a new look and new navigation. Data, permissions, bookings, and public booking pages stay the same. New are, among others, Inquiries, Products, tags, views, and the Activity feed on every record.
The page that opens after you log in to the admin (sidebar: Home). Shows dashboard widgets of your choice for today and tomorrow, Getting started, New Features, notifications, and My To-dos.
A sidebar group with everything you offer: Resources, Services, Plans, Booking bundles, Products, and Inquiry forms.
The search in the admin top bar (⌘K). Finds bookings, customers, and other records, notes, settings pages, and help articles. Results are grouped by area.
The assistant in the admin that you open via Support (⌘L). It knows the current page, reads screenshots, images, and PDFs, and asks for approval before every change. If needed, it creates a Support request. Not to be confused with anny AI, the phone and chat assistant for your customers.
The frontend for customers. This is where resources are discovered, bookings are made, and existing reservations are managed. Areas: Home, Discover, Planner, Bookings. The global Explore page shows only resources across organizations. Services appear only on an organization’s booking page.
Central configuration of the organization, reached in the sidebar via Account → Settings. Tabs include General, Subscription, anny AI, Invoicing, Online payments, SSO & Security, Privacy, Booking rules, Groups, API & Webhooks, and Share & embed. Features and integrations are under Apps & Integrations.
A section under Account → Settings → General. This is where you control what your booking page shows, for example Show resources on booking page and Show services on booking page.
The page under Account → Apps & Integrations. Your apps are at the top, followed by All Apps and Integrations. You set up integrations with Set up.
Additional anny functions such as Check-In & Check-Out. You find them under Account → Apps & Integrations → anny Apps and activate them with the Enable for your organization switch.

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Availability & time control

Defines regular, recurring opening hours of a resource (weekday + start/end time). Can be shared with several resources. Several schedules per resource are possible, with priority determined by their order. You find shared schedules under Bookings → Availability → Weekly schedules.
A specific, individual time window with a fixed date. For courses, events, or workshops. Can optionally be configured as recurring. Not to be confused with schedules. You see all slots under Bookings → Availability → Available dates.
Additionally restricts the availability of a booking option without changing the resource schedules.
Determines how often a resource can be booked at the same time: singly available (1x), multiply available (up to the set number), or child resources (specific individual options).
An optional start and end date of a schedule. Without an entry, the schedule applies permanently. Used for seasonal deviations.
Makes a resource unbookable for a period. You create blockers in the calendar or on the Bookings → Blockers page, which lists all blockers.
Blocks several resources at the same time for a defined period (e.g. a public holiday, company holidays). Independent of schedules. You create it under Bookings → Blockers via New → Add global blocker, and public holidays via Add public holiday blockers.
Reserves a time slot exclusively for a single order, so that no other customers can book in the same slot (e.g. group events).
Automatically notifies customers as soon as a fully booked time slot becomes available again.
Automatically adjusts the capacity of appointments to demand by adding on-demand resources as demand rises.
A resource that is only made available automatically when needed (rising demand). Part of dynamic capacity planning.

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Booking flow & types

The standard booking flow: customers first choose a specific resource, then the desired booking option.
An alternative booking flow: customers first choose the service, then optionally the person or resource that provides it. anny can also assign the resource automatically. Services are not listed on the global Explore page.
Determines in the service-first flow which resource is assigned automatically: First Available (first by order), Round Robin (rotating distribution), or Random.
Controls how a booking affects the resource: standard (blocks), transparent (does not block), multiple (blocks several capacity units), or full (blocks the entire capacity, only for child resources).
Determines the duration of a booking option: fixed duration (predefined), flexible duration (min/max range), duration by schedule (fills the entire slot), or series (several appointments as a package).
The time gap between possible start times of a booking option (e.g. every 30 minutes). The grid starts at the beginning of the availability window, not automatically on the clock hour. With Smart Availability that is the first shared moment of every required resource.
The earliest possible booking time. A positive value prevents short-notice bookings. A negative value (e.g. -8 hours) keeps a daily booking open after the start. You set it in the booking option under General information → Settings → Timing rules.
The maximum period of how far into the future a booking can be made. You set it in the booking option under General information → Settings → Timing rules.
Buffer time automatically blocked before and/or after a booking. Not billed.
A booking that is automatically repeated at a regular interval (e.g. weekly).
Several related appointments as a bookable package (e.g. an 8-part yoga course). Customers book all appointments at once.
A checkout process that combines one or more bookings. Contains the price, payment information, and booking details. In the admin, the order is the central record: you attach bookings, products, booking bundles, and discounts to it.
A customer request that comes in through an inquiry form, by email, or through AI assistants and appears as an order in the Management → Inquiries list. You reply, propose bookings, and send a quote.
A form customers use to send an inquiry. It lives under Catalog → Inquiry forms and has a public page, a QR code, or can be embedded.
An offer to customers that you send from the invoice draft (Send as quote), with a validity date and optionally reserved appointments. Customers accept and sign it online.

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Smart Availability & dependencies

Links resources to each other so that a booking automatically blocks all dependent resources, without customers seeing or selecting them.
A pool of resources from which anny automatically selects one available resource per group. For flexible setups with several resource types (e.g. 2 staff members + 1 room).
An automatically created reservation of a dependent resource in Smart Availability. Appears as a blocker in the calendar of the dependent resource.
A resource that is automatically blocked as well when another resource is booked. Configured via the resource tab in the booking option.

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Customers & access

A closed area within an anny account. Controls who can see and book certain resources. Members are added manually, via auto-join (domain/SSO/booking rule), or through a subscription.
A credit that is assigned to a person and used up automatically with each matching booking. Types: quantity, duration, or budget. One-time or recurring.
A purchasable, purpose-bound service package (e.g. a 10-pack). Customers receive an 8-digit booking code that they redeem at checkout for future bookings.
An 8-digit code from a booking package. Entered at checkout and reduces the booking price (the quota is used up).
A multi-purpose voucher with pure monetary value (0% VAT at purchase). Redeemed as a means of payment for any bookings. Not purpose-bound.
A percentage or fixed price reduction that customers enter at checkout. No credit logic, purely price-reducing.
Defines the terms of a subscription: price, interval, term, notice period, and optional benefits (community access, quota).
Organizes subscription plans hierarchically. Within a group, a person may only have one active subscription. The order determines the upgrade and downgrade logic.
Linked persons on whose behalf you can book (e.g. colleagues). Enables bookings by third parties.
Account-wide rules that limit the number of allowed bookings per period. With a scope (resource/group/category) and user control (block list/white list).

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Booking extensions

Extras that are booked alongside a booking or sold on their own (e.g. catering, equipment, drinks). Products have their own area under Catalog → Products.
Individual form fields per booking option that are requested at checkout or at check-in (e.g. allergies, T-shirt size).
Captures individual data per booking for each participating person, so that everyone receives their own ticket and their own customer record.
Lets you add additional people to a booking and control their visibility, permissions, and calendar sync.
Automatically generated, personalized proofs of participation for seminars, workshops, or courses.
Price modifiers that automatically adjust the base price of a booking option: by weekday, time of day, capacity, community membership, lead time, or number of bookings.
A rule within dynamic pricing that increases or decreases the price. Types: one-time discount/surcharge, per interval, percentage.
Rules that define by when and at what cost customers can cancel their bookings.
Additional email information that is inserted into confirmation emails and reminders at account, resource, or booking option level. For the account, you maintain it under Account → Settings → General → Shop settings, for resources and booking options in their Settings.

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Payments & invoices

Payment processing via Stripe. Supports SEPA, credit card, Apple Pay, Google Pay. A requirement for subscriptions and paid bookings with online checkout.
Lets customers pay by invoice after the booking instead of paying immediately at checkout.
An invoice that has not yet been finalized. Can be edited before it is sent to customers.
Collects draft invoices per customer or company on a balance that is later consolidated into a collective invoice.
Combines several draft invoices of a customer balance into a single invoice.
A point-of-sale app for on-site payments via card reader or Tap to Pay. Manages the calendar and payments. Tips can be collected with card payments.
Extra amount on card payments (POS / terminal). Shown on the invoice separately from revenue and attributed to the staff member who collected the payment.

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Communication & CRM

A chronological feed of all changes, emails, and internal notes on bookings, orders, and customers. It sits on the right of each detail page. At the top, you filter by Everything, Notes, Communication, Changes, and System.
An internal entry in the activity feed. Customers do not see notes. You can mention colleagues, reply, and react.
A note that you hand to someone with Assign and/or Set due date. You mark to-dos as done. You see your open to-dos on the Home page under My To-dos.
Organization-wide labels (name, optional color) for bookings, orders, customers, resources, and services, e.g. VIP or Follow up. You set them on the record via Search or create tags and for several entries in a table via Edit tags. You manage them via Manage tags or under Account → Settings → Groups.
A saved combination of filters, columns, and sorting for a table. In the calendar, it determines which resources you see. You create it with Add view and Save view. Filters are not saved automatically.
A view that is visible to all team members. Only you see private views.
A business groups several customers under one billing recipient. It has its own list in CRM next to Customers and Communities, with the billing address, assigned customers, and customer balances.
Targeted messages to customers, based on bookings, customer profiles, or subscriptions. You start a broadcast message from the Bookings or Customers list.
SMS, WhatsApp, or Telegram messages about bookings, check-ins, and reminders to customers or hosts.

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Check-in & on-site

Access control via QR code ticket. Controls access, manages capacity in real time, and enables form requests only on-site.
A ticket with a QR code issued at booking that is scanned on entry. Can be activated per resource.
A tablet with the anny Check-In App that stands at the entrance and scans QR codes or enables on-site registrations.
Manages walk-in customers and scheduled appointments with number calling, counters, and call displays. Setup: Queuing System.
Turns tablets and smart TVs into interactive room displays with live status, ad-hoc booking, and check-in.
Shows the occupancy of resources in real time on any browser-capable device, without an app installation.

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Integrations & security

Central login via an external identity provider (e.g. Microsoft Entra ID, Google Workspace). Users log in with their company credentials. Sign in to anny with SSO explains why the sign-in page does not look like anny.
An authentication protocol for SSO. anny supports Microsoft SAML and Google Workspace SSO.
Automatic synchronization of user accounts between the identity provider and anny (creating, updating, deactivating).
Synchronizes user attributes (e.g. department, location) from the identity provider with anny. Enables automatic community assignment based on user groups.
Synchronizes bookings and appointments in real time with external calendars (Google, Outlook, Microsoft 365, ICS).
Automation platform with a dedicated anny node. Triggers create webhook subscriptions themselves. Make.com instead uses generic webhooks and the anny API.
Integration with digital door locks (Nuki, Salto, Tapkey, dormakaba, EVVA, Comydo, among others). Grants access automatically based on active bookings.

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Apps & platform

An AI assistant that takes calls, advises customers, checks availability, and creates bookings, by phone and chat. Not to be confused with the AI Agent in the admin, which helps you use anny.
A native app for iOS and Android. Enables bookings, check-ins, and account management on the go.
Book rooms and workspaces directly from within Outlook, without opening the anny booking page.
An integration for Microsoft Teams to make bookings directly from within Teams.
Lets you embed the booking page or individual resources directly on your own website via iframe or script.
Where you get links and embed codes. For the entire booking page under Account → Settings → Share & embed, for individual resources and services in the tab of the same name. The tab used to be called Booking page.
A visual representation of premises as an interactive plan. Resources marked in green are available and can be booked directly. In the admin, you manage maps under Account → Settings → Maps. The calendar also offers the Map view.
An area on the booking page that shows favorite resources in a weekly overview. Enables quick booking of the entire work week.

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Analysis & data

Visual analyses of booking data, capacity, and usage behavior in the admin area. Reached in the sidebar via Dashboard.
Export bookings, customers, invoices, and more as CSV or Excel, one-time or automatically at fixed intervals. You start one-time exports via Export in the relevant list. You manage automatic exports under Account → Settings → Export Schedules.
Export bank statements, receipts, and revenue overviews from anny and integrate them into DATEV or other accounting systems.