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The Presence section on a booking shows who checked in or checked out, and lets you trigger that yourself. Each action adds an entry with the time, a status, and the person who performed it. Use this when there is no QR ticket, or when you need to catch up attendance after a manual change.
Activate the feature first: Avatar (top right) → Account Settings → Features → Check-In & Check-Out. Also turn on Check in and check out bookings on the resource.

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Typical use cases

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How presence works

Every check-in and every check-out creates an entry in Presence. The booking stores the current check-in time from those entries, and the check-out time when one exists. Only entries with status Valid or Unpaid count for the current state. The newest such check-in sets the check-in time. A check-out counts only if it is after that check-in. If you delete an entry with the cross, anny recalculates the times.

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When the section is visible

The Presence section appears in the booking details when all of the following are true:
  • The booking is editable and is not a blocker.
  • The booking has a resource.
  • Check in and check out bookings is enabled for that resource.
It is missing on blockers, booking sequences, and bookings you cannot edit.

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When the buttons are visible

Check-In and Check-Out appear when you have the Check-In and Check-Out permission. In booking details both buttons are shown at the same time. They are not disabled because the appointment is still in the future or already over. The resource Check-In Period applies when you scan a QR ticket. It does not lock the buttons in booking details. Check-Out fails if nobody is currently checked in. No new entry is created in that case. If you click Check-In while a check-in is already active, the new entry gets status Already scanned. The booking’s check-in time stays the same. With Allow multiple check-in, another valid check-in is only possible after a check-out.

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When details are still missing at check-in

If the booking option asks for custom forms or legal documents Later (at check-in) and those details are still missing, Check-In opens the Complete check-in window. It shows every field and document collected at check-in:
  • Fields that already have an answer are prefilled. You can review and correct them.
  • Documents already accepted or signed for the booking are marked as accepted or signed. Use View to read them. Such a document cannot be signed again.
  • If the service requires a host or a host is already set, the Host field is shown at the top of the form. If you enter a different person, they replace the booking’s current host.
Enter the missing details yourself or send the form to the customer display with the cast icon. anny only saves the details and the check-in when you click Check-In in the window. If you cancel, nothing is checked in.

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Check in or out from booking details

1

Check the feature and the resource

Turn on Check-In & Check-Out in the account settings. Then open the resource and enable Check in and check out bookings under Check-In.
2

Open the booking

Go to Bookings, open the booking, and scroll to the Presence section.
3

Check in or check out

Click Check-In to mark the person as present. Click Check-Out when they have left and a check-in is already active.
Once the action succeeds, a new history entry appears and the booking takes on the current check-in or check-out time.

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Settings and options

These resource settings under Resource → Check-In affect how presence is recorded:

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Limitations

  • Booking details have no separate “no show” status.
  • A document already signed for the booking can only be viewed in Complete check-in, not signed again.
  • Check-Out only works when a check-in is active.
  • Release capacity after checkout only shortens the booking. The freed remaining time shows on the booking page, but it can only be booked if a booking duration fits into it. With a fixed duration (for example 2 hours), a remainder of 1 hour 20 minutes cannot be booked. For that you need a flexible duration on the booking option.
  • The section does not appear on blockers or on bookings you cannot edit.

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FAQ

When Check-In & Check-Out is enabled on the account, the resource has Check in and check out bookings turned on, and the booking is editable. Blockers and bookings you cannot edit do not show the section.
In booking details both actions stay available as soon as you have the Check-In and Check-Out permission. anny does not disable them before the appointment starts. Check-Out only creates an entry when a check-in is currently active.
No. That period applies when you scan a QR ticket. In booking details you can check in regardless. A scan that is too early or too late appears in the history as Check in too early or Check in too late and does not change the booking’s presence times.
Yes. Delete the entry with the cross on that row. anny then recalculates the check-in and check-out times.
A check-in was already active. The new attempt is logged but does not change the booking’s check-in time. Check out first if Allow multiple check-in is on and a new entry should count.

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Troubleshooting

Cause: the feature, resource, or booking type does not match. Enable Check-In & Check-Out and Check in and check out bookings. Confirm it is not a blocker and that you can edit the booking.
Cause: the Check-In and Check-Out permission is missing. Adjust the role under Avatar → Manage Admin Users → Roles.
Cause: there is no active check-in. Check in first, or confirm that the last valid check-in was already checked out or deleted.
Cause: often the booking is not accepted or the Complete check-in window was cancelled. Accept the booking if it is still a request. Fill in all required fields in Complete check-in and confirm with Check-In.