Skip to main content
The anny Agent is an AI colleague right inside your admin. You tell it in plain language what you need. It works with the real data in your account: it creates resources and services, moves bookings, messages customers, and explains where to set something up. By default it asks you before it changes anything.
The anny Agent is part of Admin 3.0 and free during the beta. From October 5 you can switch to the new admin on anny.co, from October 19 on anny.eu. Learn more in Admin 3.0: What changes.
The anny Agent is not the same AI as anny AI on the phone or in the chat widget for your customers. You set that one up under Set up anny AI.

​
What the anny Agent can do

anny Agent features at a glance: starts with suggestions, knows the current page, shows a plan first, asks before every change, makes every step visible, asks follow-up questions with a recommendation, explains step by step, and opens as a side panel, window, or full screen
You use the agent in three ways.

​
Set up

Describe what you offer, and the agent builds it in anny: resources, services, opening hours, and your booking page.
“I’m opening a massage studio: three treatment rooms, classic massage for 60 and 90 minutes, hot stone for 75 minutes. Open Monday to Friday 9 am to 8 pm, Saturday 10 am to 4 pm.”
For larger tasks it first shows you a Plan with everything it wants to create and the assumptions it made. Go ahead starts it, Change something lets you adjust it. If you do nothing, the plan starts on its own after a short countdown. You still approve the individual changes.

One description becomes three rooms, three services, and the opening hours.

​
Get things done

Give it tasks from your daily work, including ones that affect many records at once.
“The Salon is closed tomorrow. Move all bookings to the Atelier and let the customers know.”
The agent checks what is affected and shows you exactly which bookings it changes and whom it notifies. It only carries out the change after your approval.

14 bookings move, 9 customers get an email with the new room.

​
Explain

Ask it how something works in anny. It answers with the right menu items instead of long help articles and offers to set it up for you right away. If there are several ways, it asks and tells you what it would recommend.
“How do I make cancellations free of charge up to 24 hours before the start?”

Three steps as the answer, and the offer to apply it directly.

The agent can also:
  • Read images and PDFs: attach screenshots, photos, or documents to your message, for example a price list or an error message.
  • Bring in support: if it gets stuck, it creates a support request for the anny team. That is why the Support button opens the agent.

​
Getting started

1

Open the agent

Click AI Agent in the top bar or press ⌘L (Mac) or Ctrl+L (Windows). You can also type straight into the “What can I help you with?” field on the Home page.
2

Describe your task

Pick one of the suggestions or type your question into Ask anny something …. The page you are on is attached to the conversation as a chip. Don’t send this page leaves it out.
3

Review the plan and changes

Under Needs your approval you see what changes. Go ahead, Create, Update, or Delete for good approves, Don’t declines.
4

Check the result

The agent shows what it looked up and what it changed. Ask follow-up questions in the same conversation or start over with New conversation.
Empty conversation in the anny Agent with the question What can I do for you and suggestions such as changing opening hours or creating a new service

The start: suggestions that fit your account.

Approval step in the anny Agent: move 14 bookings from the Salon to the Atelier and notify 9 customers by email, with buttons to decline or go ahead

Before every change: your approval.

Your first question for the agent: “What’s new for me?”

​
Controls in detail

​
Open and close the agent

Next to Global search is the AI Agent button. One click opens the agent, a second click closes it again. The shortcut is on the button: ⌘L on a Mac, otherwise Ctrl+L. Other ways to open it:
  • On the home page (Home in the sidebar), through the field “What can I help you with?”.
  • At the bottom of the sidebar, through Support.
  • In Global search, through the row Ask anny AI Agent. What you already typed appears under it.
  • On an info-icon hint, through Ask agent. The text lands in the input. You send it yourself.
The agent remembers the page you are on. Above the input is a chip with the page title. That page goes to anny with your message. Don’t send this page leaves it out.
Admin calendar: sidebar with Calendar selected, the AI Agent button in the top bar, and the open anny Agent with the greeting, suggestions and the Calendar page chip

​
Ask a question

In the window the agent shows suggestions for the current page. Alternatively you type your own question into the input and send it with Send. The paperclip attaches up to five images (PNG, JPG, WebP, GIF) or PDFs, each file at most 10 MB. Stop cancels a running answer. Under a finished answer are Helpful and Not helpful. You can follow up in the same conversation.

​
Approving changes

Next to the input is Approving changes. The default is Ask first. With Ask first, “Needs your approval” appears. The button is Create, Update, Go ahead or Delete for good, depending on the action. Don’t declines. While the agent is waiting, AI Agent in the bar shows that anny is waiting for your approval or for your answer. You turn on Automatic through Apply changes automatically and confirm with Turn on. It still always asks before changing settings for the whole organization or doing anything that cannot be undone.

​
Layout

Switch layout offers Modal, Full screen or Sidebar. On a phone the agent always opens across the whole screen. The header has no Switch layout. If you follow a link from the conversation into the admin, the agent closes so the page is visible.

​
Past conversations

Past conversations opens your earlier chats in this account. New conversation starts an empty chat.

​
You stay in control

  • Approval before every change: in the default Ask first mode every change waits for your go-ahead. Only if you switch on Automatic yourself does it apply changes without asking — and even then not for settings of the whole organization or for final actions.
  • Your permissions apply to it too: the agent works in the account you are logged in to and can only do what your role allows you to do.
  • Everything is traceable: what the agent changes, writes, or sends appears in the activity of the record with the label via AI Agent.

​
Track changes

Changes the agent makes in the admin show up in the activity log. On a record the timeline is called Activity. You find it in the details of a booking, an order or a customer. On a resource or a service you open it with the Activity action. Click Filter and choose Changes. The entry carries the label via AI Agent. That is how you see what did not come from someone on your team. Expanded, you see the old and the new value and, where available, the agent’s reason.
Activity log with the Changes filter and an expanded booking change via AI Agent with reason and old and new time
The label via AI Agent is not limited to changes. When the agent writes a note or an email, it appears with the same label under Notes or Communication.

​
FAQ

​
Costs

The anny Agent is free during the beta.
After that there is a permanently free tier. We will announce the details well before the rollout.
No. The agent is already active in the new admin on anny.co and anny.eu. You don’t have to use it: as long as you don’t write to it, it does nothing in your account.

​
Data protection and security

The agent uses anny AI v1, our own AI model. It runs on infrastructure operated by anny on servers in the EU. Processing is GDPR compliant. The model is also shown next to the input.
No. Your data does not go to OpenAI or other US providers, and the agent does not transfer data to countries outside the EU. Which service providers are involved in running it is listed in the anny Agent fact sheet.
Not in the default Ask first mode: every change waits for your approval. Only if you switch on Automatic yourself does it apply changes without asking — and even then it asks for settings of the whole organization and for final actions.
No. It works with your permissions in your account. What your role does not allow, the agent cannot do either.
The data in your account that you can access yourself, your messages and attachments, and the page you are on. Don’t send this page leaves the page out.
Yes. Every change, note, and email from the agent appears in the activity of the record with the label via AI Agent, including the old and new value.

​
Other questions

The Support button now opens the anny Agent. It helps you right away and, if needed, creates a request for the support team.
That is what we are working on next: anny in your own AI tools. As soon as it is ready, you will be the first to know.
Yes. Under Apps & Integrations → anny Apps → anny Agent you disable the agent for your whole organization.

​
Troubleshooting

Cause: The conversation is finished, or it has reached its message limit. If it says “This conversation is completed.” or “This conversation has reached its message limit. Start a new conversation to carry on.”, start New conversation. If too many requests are already running, the agent waits until one has finished.
Cause: A change needs your approval, or the agent is waiting for an answer. Open AI Agent and approve the change or keep writing in the conversation.
Cause: The mode lasts only until you turn it off or reload the page. Turn on Apply changes automatically again and confirm with Turn on.