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anny AI is your AI-powered assistant, working for you both by phone and by chat. It answers common questions, completes bookings, manages existing appointments, and forwards calls to your team when needed. This article shows you how to activate anny AI and take your first steps for telephony and website chat.

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Requirements

• You use anny at least on the Essential Plan. • You have access to the account settings in the anny admin area. • anny AI incurs additional costs. Billing is per minute, based on your chosen anny AI package.

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How to set up anny AI

1

Activate anny AI

Open the anny admin area and go to the Account settings. Switch to the anny AI tab. Read the supplementary agreement and confirm it. Click Set up now.
2

Configure the AI assistant

After activation, your personal anny AI phone number appears right away. Your AI assistant is now reachable at this number. You can also access the admin area of your AI assistant via Configure.
Using anny AI is billed separately from your existing anny subscription. When you activate it, the price is charged pro rata for the current billing period.

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What happens after activation?

  • You receive your own phone number (currently with a Cologne area code). Your assistant is directly reachable at this number.
  • The assistant is already active with a default configuration. It greets callers, identifies itself as AI, and can provide information about your offering.
  • Your website is read automatically. anny AI therefore already knows the information available on your website.
  • After every call, you receive an email summary with a direct link to the conversation.
We recommend keeping your existing phone number for external use and using the anny AI number internally for call forwarding. That way your customers’ contact details stay the same. Learn more.

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Setting up anny AI Chat

The AI chat draws on the same knowledge base as the phone assistant, but it adds visual and interactive features directly on your booking page or your own website.
1

Activate the AI chat

Turn on the toggle Show AI chat on booking page.
2

Set up the greeting and start bubble

Enter the text for the greeting bubble (for example, “Hi, I’m your booking assistant.”). It floats above the chat launcher and draws customers’ attention directly to the chat.

Define a start message that appears first in the chat (for example, “Hello, do you have a question or would you like to make a booking?”).

_​This custom start message only applies to the widget on your own website. On the standard anny booking page, the start message is fixed and cannot be edited._​
3

Use the chat as a member or guest

Optional: Turn on the toggle Ask visitors to sign in. This is useful if you use communities and want users to be asked, when they open the chat, whether they would like to log in or continue as a guest.
4

Cookie and privacy settings

Decide:
  • Privacy consent: By default, consent is requested before using the chat. You can remove this prompt from the widget, provided you have placed the notices on using anny in your own privacy policy and in your cookie banner.
  • Disable tracking: To fully switch off conversation tracking, turn on the option Do not accept visitor ID.
5

Embedding on your website

Embed the AI chat on your website by adding the script and the component as code in your website builder.
The chat and the AI phone assistant both draw on the same knowledge base and the same behavior rules, so they behave identically. The start message you set under agents.anny.co, however, is intended solely for the phone assistant and the agents.

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Your next steps

  • Set up call forwarding: Forward calls from your existing number to anny AI.
  • Knowledge management: Maintain common questions and add information for your assistant.
  • Add employees for call transfer: Enable anny AI to forward calls to your team.
  • Set up the chat widget: Embed the AI chat on your own website so customers can ask questions and make bookings right there.

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How does billing work?

  • You choose an anny AI package with a monthly minute allowance.
  • Billing is to the second. Only calls that actually take place are charged.
  • Dropped calls (with no connection) do not count.
  • Any unused allowance expires at the end of the month and is not refunded.
  • If you exceed your allowance, additional minutes are charged.
  • You can check your current usage anytime in the anny AI area.

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Reporting and summaries

  • After every successful call, you receive an email with a summary and a direct link to the full conversation. If a booking was created, it is also linked in the email.
  • In the assistant interface, you’ll find a dashboard with details on the total call duration, the success rate, and the various call types.
  • For each individual call, you can view the transcript, a summary, and, if recording is enabled, the audio recording.
  • Recordings are kept for 7 days by default and then deleted automatically.
You can disable the email notification after completed calls in your profile settings in the admin area under Notifications.

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Privacy

Customers who use anny AI are required under Art. 13/14 GDPR to add information about the use of the phone assistant to their privacy policy: