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With Check-In & Check-Out, you control entry to your resources via a QR code ticket. Per resource, you decide whether a ticket is issued for a booking and how the check-in process works. This way you keep an overview of attendance, manage capacities in real time, and can ask for forms or legal documents specifically only at check-in.
The feature must be activated beforehand: Avatar (top right) → Account Settings → Features → Check-In & Check-Out.

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How does Check-In & Check-Out work?

After activation, you configure check-in per resource under the Check-In tab. Customers receive a QR code ticket on booking, which is scanned on entry.

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Check-in methods

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When do I use this?

  • You want to control the flow of visitors at entrances: Limit the bookings per start time and use QR tickets for controlled entry.
  • You need a real-time overview of attendance: Check-In and Check-Out show you who is currently on site.
  • You want to ask for forms or signatures only on site: Use the delayed query at check-in.
  • You manage visitors and want to notify hosts immediately: Activate SMS and call notifications at check-in.
  • Not suitable for: Purely digital bookings without physical access (for example online appointments, video calls).

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Settings & options

With “Release capacity”, you automatically free up unused slots for other bookings after a check-out. This is especially useful with flexible duration options (for example swimming pools, libraries).

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Use Cases

Visitor Management

Check in visitors at the reception via QR code and notify hosts immediately.

University Library

Manage study spaces via check-in and control capacities in real time.

Ticketing & Events

Scan participants at entry and ask for forms only on site.

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FAQ

No. You decide per resource whether a QR code ticket is issued on booking. Resources without ticket activation have no check-in process.
Yes. Via the search in the check-in area or directly in the booking details, you can check in bookings manually without a ticket.
After the check-in period ends, check-in is no longer possible. The booking remains, but entry is no longer granted.
Yes. Set the query time for Custom Forms or Legal Documents to “Later (at check-in)” (BETA). The query then appears not at checkout, but only during the check-in process.

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Troubleshooting

Check whether the feature is activated under Account Settings → Features → Check-In & Check-Out.
Check whether the QR code ticket is activated for the resource in question (Resource → Check-In).
Check whether SMS notifications are activated in the organization settings and whether a valid mobile number is stored for the host. For the anny AI call, anny AI must be configured accordingly.