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Tapkey is a smart lock system that controls door locks via a smartphone app. With this integration, anny automatically grants access rights in the Tapkey app on bookings, so customers can open the lock during the booked period. With Tapkey, you can do the following in anny:
  • Automatically create booking-based access with time before and after the booking
  • Link multiple locks to one resource (or the other way around)
  • View the access status directly in the booking
The integration is especially handy for small coworking spaces and offices that want to offer their customers keyless access via app.
Available from the Professional plan.

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Typical use cases

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How the Tapkey connection works

The integration uses OAuth: you sign in with your Tapkey owner account and authorize anny to grant and remove access rights for your locks. anny creates an authorization in the Tapkey Cloud on every booking, which is assigned to the customer via their email address. Customers then open the lock via the Tapkey app. No separate access link and no PIN are sent. If you revoke the authorization in your Tapkey account, anny loses access. You then have to authorize the integration in anny again. For single bookings, the access is created immediately. For recurring and series bookings, anny schedules the access per appointment about 48 hours in advance. Until then, it stays in the status Scheduled.

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Connect Tapkey

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Requirements

Before you connect Tapkey, make sure you have the following:
  • A Tapkey owner account with at least one lock set up
  • The lock is registered in the Tapkey admin area and online
  • anny Professional plan or higher

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Set up the connection

1

Authorize

Open the Integrations from the menu bar and go to Tapkey. Click Authorize and sign in with your Tapkey owner account. This grants anny permission to manage access rights for your locks.
2

Configure

Set up your owner accounts and rules:
  1. Use Add owner account to select the Tapkey owner account you want to create rules for
  2. Under Select time zone, check which time zone Tapkey uses for the access periods
  3. Click Add rule to create a new rule
  4. Select the resource that should grant access on booking
  5. Under Select cylinder, select one or more locks
  6. Define Access before the booking and Access after the booking (minutes before and after the booking)
Once the connection is active, access rights are created automatically on new bookings and removed on cancellations.
You can link multiple locks to one resource or one lock to multiple resources. Edit existing rules directly in the list. To delete a rule, use the delete icon next to it and confirm.

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Settings & options

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Booking process for customers

Here is how your customers experience the integration:
1

Book a room

Customers book a resource through anny.
2

Receive access rights

anny automatically creates an authorization in the Tapkey Cloud. Customers receive a booking confirmation by email.
3

Open the lock

Customers sign in to the Tapkey app with their email address. There they see which locks they have access to and for which time windows. A tap on the lock opens the door.
Customers need the Tapkey app (iOS/Android). The download link can be included in the booking confirmation.

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View access in the admin area

In the Smartlock access section of a booking, active and inactive access is shown. Click an access to view details such as Access starts on, Access ends on, Door lock and Created on:
Via the three dots in the access detail view, you can open the access directly in Tapkey via Show access at provider or navigate to the settings in anny via Integration settings.

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Limitations

The Tapkey integration does not support:
  • Remote Open (opening the door directly from within anny): customers open the lock exclusively via the Tapkey app
  • Community access: access is granted exclusively based on bookings, community members receive no automatic access
  • Access link by email: access works exclusively via the Tapkey app, not via a browser link
  • More than ten simultaneous authorizations per lock: Tapkey locks manage a maximum of ten simultaneous authorizations. Once the limit is reached, anny cannot create another one. Authorizations you created yourself in Tapkey count too.

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Disconnect

If you want to keep existing access credentials but stop new ones from being created, deactivate the integration. If everything should be reset and deleted, delete the integration.
You can do both under Integrations: deactivate via the toggle in the top right, delete via the three dots → Delete.

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FAQ

You can find all compatible locks in the Tapkey shop. Tapkey offers retrofittable smart lock cylinders that can be installed DIY.
Yes. Access works exclusively via the Tapkey app (iOS and Android). Customers sign in there with the email address they used for the booking.
When the booking is cancelled, the access right is removed automatically. Customers then no longer see the lock in their Tapkey app.
Tapkey locks manage a maximum of ten simultaneous authorizations. This includes authorizations you created yourself in Tapkey. If the limit is about to be reached, a shorter advance booking window can help reduce the number of simultaneous access grants.
Yes. Tapkey works with subscription models for user authorizations. The free plan allows only five simultaneous smartphone users. Check with Tapkey about the costs for your expected booking volume.

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Troubleshooting

The authorization may not have been created. Check the status in the Smartlock access section of the booking. Also make sure that the email address in the booking matches the one in the Tapkey app.
A Tapkey limit has probably been reached: either the maximum of ten simultaneous authorizations per lock or the user quota of your Tapkey plan. Remove authorizations you no longer need in Tapkey or upgrade your Tapkey plan.
Check the Select time zone setting in the integration. If it differs from the time zone stored in Tapkey, the time windows of the access shift.
The OAuth connection to Tapkey can expire. Go to Integrations → Tapkey and click Authorize again to restore the connection.