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Arivo runs parking garages with license plate recognition. With this integration, anny creates a pre-booking in your garage for a confirmed booking. The barrier opens when the plate is recognized during the booked time. With Arivo you can, in anny:
  • Send the license plate of a booking to the garage as a pre-booking
  • Extend access by a buffer before and after the booking
  • Open several entrances by selecting several templates in one rule
  • Forward time changes, plate changes and cancellations to Arivo
The integration fits visitor parking, company garages and car parks where the barrier should open without a ticket or a key.
Available from the Professional plan.

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Typical use cases

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How the Arivo connection works

You enter the credentials of a service account that Arivo created for you. anny checks the Client ID and Client secret with Arivo before saving them. After that, anny renews the access on its own. If Arivo rejects the credentials, nothing is saved. You do not pick the garage from a list. Arivo offers no way to look up garages. You copy the Resource ID from the Arivo Parking OS. The Pre-Booking app has to be installed for that garage. anny can load the pre-booking templates only after you have saved the Resource ID. For every confirmed booking that has a license plate, anny creates one pre-booking per selected template. The window is the booking time plus Access before booking and Access after booking. The times are sent in your organization’s time zone. The garage has to sit in that same time zone. anny reshapes the plate for Arivo. “K AN 2020” becomes “K:AN2020”. Spaces, hyphens and dots are removed. A colon sits between the area code and the rest. The booking confirmation says: “Your selected license plate will open the gate upon arrival.” On the booking, the access sits under Connected data in Smartlock accesses. It shows Your license plate will be scanned. As Door lock, anny shows “Arivo-” followed by the reshaped plate. If you change the time or the plate, anny updates the pre-booking. Once the booking has started, anny changes only the end. A window that has already ended can no longer be moved in Arivo. If you remove the plate, anny cancels the pre-booking. The same happens when the booking is cancelled, declined or deleted. For a series booking the access starts as Scheduled. anny creates the pre-booking about 48 hours before it begins. anny does not learn when a vehicle enters or leaves. Arivo decides the barrier from the pre-booking.

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Connect Arivo

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Requirements

Before you connect Arivo, make sure that:
  • your Arivo account is set up and the Pre-Booking app is installed for the garage,
  • you have the Client ID and Client secret of the service account from Arivo,
  • you can copy the garage Resource ID from the Arivo Parking OS,
  • the parking area exists as a resource in anny,
  • every service of that resource asks for the license plate with a required field of type License plate.

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Set up the connection

1

Check the credentials

In the sidebar, open Account → Apps & Integrations. Under All Apps and Integrations, choose the Arivo tile and click Set up. Enter the Client ID and Client secret, then click Verify authentication. anny saves the credentials only when Arivo accepts them.A second garage is a separate connection via Add another. Each connection has one Resource ID.
2

Enter the garage

In the Garage section, enter the Resource ID from the Arivo Parking OS and click Save. Until you save, the templates stay empty.
3

Create a rule

Open Access through bookings and click Add.
  1. Under Select resource, choose the parking area.
  2. Under Pre-booking templates, choose one or more templates. If Arivo does not return a list, you can type the template ID.
  3. Under Custom field for license plate, choose the license plate field.
  4. Set Access before booking and Access after booking.
  5. Click Confirm, then Save.
4

Activate the connection

Switch the toggle at the top right to Integration active. Then create a test booking with a license plate and check the pre-booking in the Arivo Parking OS.
Once the connection is active and a rule matches, anny creates the pre-booking in Arivo for new confirmed bookings.
A resource can have only one rule. Several entrances belong in the same rule, as several Pre-booking templates. A rule on the area also covers the bays underneath. If a bay has its own rule, that rule applies.

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Settings and options

You enter new credentials while the integration is not active. If it is active, deactivate it first. Otherwise anny rejects the change.

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Limitations

The Arivo integration does not support:
  • Access for community members. Memberships have no license plate, so anny does not create a pre-booking for them.
  • Remote opening. The barrier opens only when Arivo recognizes the license plate.
  • Check-in or check-out when the plate is recognized. anny does not hear about the passage.
  • A list of garages. You copy the Resource ID from the Arivo Parking OS.
  • Several garages in one connection. For another garage, use Add another.
  • Bookings that are not confirmed, bookings without a customer, or internal blockers.
  • A license plate field that is not a required field of type License plate, or that is missing on a service of the resource.

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Disconnect

If you deactivate the integration, existing pre-bookings in Arivo stay valid until the end of their time window. New bookings no longer receive access. Deleting removes the accesses stored in anny. The pre-bookings in Arivo are not cancelled by that and expire on their own.
You find both under Integrations: deactivate with the toggle at the top right, delete via the three dots → Delete.

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FAQ

As soon as Arivo recognizes the license plate of the confirmed booking inside the valid window. The window is the booking time plus Access before booking and Access after booking.
Yes. Select several Pre-booking templates in the rule. anny creates one pre-booking per template, with the same plate and the same window.
No. Arivo depends on the license plate of a booking. A membership on its own does not open the barrier.
The access starts as Scheduled. anny creates the pre-booking about 48 hours before the individual appointment, not when you create the series.
A required field of type License plate, on every service of the resource. anny reads only the field you select under Custom field for license plate.

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Troubleshooting

Check that the booking is confirmed and that a license plate is stored in the mapped field. Check the window under Smartlock accesses, including the buffer. If the garage looks offline, try again later. If Arivo rejects the window, check the template’s duration limits and the garage’s booking contingent in the Arivo Parking OS.
Save the Resource ID in the Garage section first, then open the rule again. If Arivo still does not return the list, type the template ID. Also check that the Pre-Booking app is installed for the garage and that the service account may use it.
Every service of the resource needs the selected license plate field, and the field has to be required. Every rule needs at least one template, and the Resource ID has to be set. You can use the same resource only once.