Set Up a Check-In Terminal

With this guide, you set up a Check-In terminal that scans bookings via QR code, registers visitors and optionally prints badges. In the end, your terminal is ready to use and connected to your resources.

Set up a Check-In terminal

Download the app

Download the anny Check-In app from the App Store (iOS) or Google Play (Android) to your tablet.

Pair the display

Open the app on the tablet. On first launch, a 6-digit code is shown. In parallel, open your anny admin area in the browser, navigate to Displays in the left navigation bar and click Pair Display App in the top right. Enter the 6-digit code.

Choose the mode

Open the paired display under Displays in the admin area and choose the appropriate mode (see the table below).

Assign resource(s)

Select one or more resources for the display. Make sure that Check-In is enabled for the selected resources under Resource → Check-In and that the availability is set to Multiple availability.

Configure language and time zone

In the general display settings, set the correct time zone and choose one or more supported languages.

Customize the design (optional)

Under Start screen and Design, adjust the welcome text, logo, background image/color and accent colors to match your corporate design.

Set up a printer (optional)

Connect a printer via Bluetooth through the tablet settings. In the app, under Settings → Printer, select the connected device and the label type. Under the resource assignment, create a badge template (see the section below).

Test

Run a test check-in: create a booking for an assigned resource and scan the QR code ticket at the terminal. Check whether the check-in is shown as successful.

Multiple terminals can be connected to the same resource. This way you can run, for example, 3 Check-In terminals in parallel when demand is high.

Collect forms and legal documents at check-in

If a booking option uses Later (at check-in) for legal documents or custom forms, the terminal asks for those details during check-in instead of at checkout.

The first scan returns that further details are required.
The guest completes the on-screen form (checkbox, signature, or custom fields).
The terminal submits the details and completes the check-in.

Devices that cannot show the dynamic form cannot finish check-in for those bookings until the details are collected on a capable client (for example the Check-In app or admin check-in). See Check-In & Check-Out for the delayed form setting overview.

Available modes

Mode	Purpose
Check-In	Event entry or library, with prior registration only
Check-Out	Check-out screen only (e.g. a second screen at libraries)
Check-In & Check-Out	Prior registration with check-in and check-out on one screen
Personalized registration & Check-In	Visitor management: check in with an appointment or register on-site without one
Personalized registration, Check-In & Check-Out	Visitor management with time tracking or library with on-site reservation
Anonymous registration & Check-In	Queueing system
Anonymous registration & Check-Out	Anonymous registration with check-out
Out of service	Terminal disabled, no action possible

Create a badge template (optional)

If you want to print a badge, label or ticket at check-in, create a template:

In the display’s resource assignment, go to Select and create a new template.
Choose the format (recommended: “visitor badge upright 60x86” or “visitor badge horizontal 86x60”).
Add text fields with variables (e.g. #FirstName, #LastName, #Company, #StartTime).
Optional: add a logo, a QR code (for check-out) or shapes.
Save the template.

Available variables: booking number, ticket code, start date, start time, end date, end time, check-in time, creation date, description, duration, price, resource, service, host name, full name, first name, last name, email, company, mobile number, street and house number, postal code, city.

Make sure that fields used as a variable on the badge are configured as required fields in the checkout. Otherwise the field stays empty on the badge.

Recommended hardware

Category	Recommendation
Printer	Brother QL810w, Brother QL820w, Zebra ZD 220/230
Stand	Bouncepad Original Floorstanding with Brother printer holder
Labels	Brother DK-11234 (60 x 86 mm, self-adhesive, 260 pcs./roll)

Check the result

Your terminal is set up successfully when the start screen is shown, a test scan confirms the check-in and (if configured) a badge is printed.

FAQ

Where do I find the PIN for the tablet settings?

The PIN is in the admin area under Displays in the top right of the display settings. It is requested when you first open the settings on the tablet.

Can I change the design later?

Yes. You can adjust all design settings (colors, logo, background) at any time in the admin area under the respective display. The changes are transferred to the terminal immediately.

Which scanner types are supported?

The built-in tablet camera or an external scanner in HID mode (USB). You can set the scanner position in the settings.

Can I offer multiple languages on one terminal?

Yes. Store multiple languages in the display settings and choose a default language. Customers can then switch the language themselves at the terminal.

Troubleshooting

Pairing fails

Make sure the tablet has an internet connection and the code is still valid. For anny.eu or on-prem: check whether the correct Data Host Region is selected in the app.

The printer does not print

Check the Bluetooth connection in the tablet settings. Make sure the correct printer and label type are selected in the app under Settings. For continuous labels, the type must be set to the width (e.g. B29).

The check-in is not accepted

Check whether Check-In is enabled for the assigned resource (Resource → Check-In) and whether the booking falls within the valid check-in period.