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A value voucher is a multi-purpose voucher with a pure monetary value that customers can use flexibly for any paid service. Unlike purpose-bound booking packages, the voucher isn’t tied to a specific resource or allowance. Instead, it works as a means of payment when redeemed.
  • Available from the Professional plan.
  • Activate the Booking Packages feature in advance under Account Settings → Features.

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How does the concept work?

Value vouchers use a special tax logic (multi-purpose voucher under the EU directive):
  1. At purchase: The invoice shows 0% VAT. The customer only pays the net amount, because at the time of purchase it’s still unclear for which service (and at which tax rate) the voucher will be used.
  2. On redemption: The voucher value is applied to the booking as a means of payment. The correct VAT is only shown on the final booking invoice.
That’s what fundamentally distinguishes value vouchers from purpose-bound booking packages, where VAT is already calculated at purchase. Two variants:
  • Fixed amount: You define an exact value (e.g. 50 euros). Customers buy exactly this amount.
  • Free amount: Customers choose the value themselves. You optionally set a default amount and a minimum amount.
After the purchase, customers receive an 8-digit booking code, which they enter as a means of payment at the checkout of any paid booking.

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When do I use this?

  • You want to sell gift vouchers: Customers buy a voucher for friends or family, who choose for themselves what to book.
  • You want to let customers choose a flexible amount: enable the free amount with a minimum limit.
  • You don’t want to refund money on cancellations, but tie up credit instead: link the value voucher to your cancellation conditions.
  • You need vouchers for promotions or compensation: create codes manually in the admin area.
  • Not suitable for: allowances for a specific service (e.g. a 10-pass). Use a purpose-bound booking package for that.

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Relationship to other features

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Settings & options

On the booking page, value vouchers appear in the “Booking Packages” tab. For the free amount, customers see an input field for their chosen amount.

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Create a value voucher

1

Open Booking Packages

Open Booking Packages in the menu bar on the left.
2

Create a new package

Click New+ and select the Value Voucher tab.
3

Configure name and amount

Enter a name (e.g. “Gift voucher”). Enter a fixed default amount (e.g. 50 euros) or set the minimum amount to 0 so customers can choose the amount freely.
4

Set the expiry date

Set the validity in days (default: 720 days).
5

Add a description

Add a description that’s shown on the booking page.
6

Optional settings

Configure if needed: document template, limit usage, offer delivery address, offer business address and shipping mode.
7

Go live

Activate the Live toggle at the top right. The value voucher now appears on your booking page in the “Booking Packages” tab.
In the account settings, you can define whether booking packages are shown as the default tab on the booking page.

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Limit usage

Although value vouchers are designed as a multi-purpose voucher by default, you can optionally restrict redemption to certain resources. To do this, click Limit usage in the package editor and select one or more resources, groups, categories or services.
The restriction is optional. Without one, the voucher can be redeemed for any paid booking in your organization.

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Shipping mode and delivery address

If you want to send physical voucher cards by post, you can set a shipping mode per value voucher: You can also store a shipping cost amount that’s added to the voucher price. With the Offer delivery address and Offer business address toggles, you ask for additional address fields at checkout so delivery reaches the right address. In the admin area, you can see which vouchers still need to be shipped and mark them as shipped once they’re sent.

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Configure cancellation as a value voucher

Instead of transferring the amount back on a cancellation, you can automatically convert the cancellation value into a booking code. The customer receives the code by email and can redeem it on their next booking. Set this up in the relevant booking option under the Change & cancellation tab.
Automatic voucher refunds only work with invoices that are already finalized. For invoice drafts, the logic doesn’t apply.

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Practical examples

A studio wants to sell 50-euro vouchers that customers can redeem for any treatment.
A studio doesn’t want to refund a monetary amount on cancellations, but give customers a voucher for their next booking instead.

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FAQ

That’s the correct tax treatment of a multi-purpose voucher. Since it isn’t yet clear at purchase which service the voucher will be used for, no VAT may be shown. The tax is only calculated on redemption.
Only the amount needed is deducted from the voucher. The remaining credit stays on the code and can be used on a later booking.
Yes, as long as there’s remaining credit on the code.
Yes. The voucher code is issued with the respective refund amount, including any booked add-ons.

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Troubleshooting

Check whether the mode is set to Value Voucher and the freely selectable amount is enabled. Also make sure customers access through the parent organization page, not through a direct resource link.
The automatic conversion only applies to finalized invoices. Check whether the invoice was already finalized at the time of cancellation. For invoice drafts, no code is generated.
Check the validity of the code (expiry date). In rare cases, imported codes can trigger billing errors. Contact support with the code.