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Finalized and sent invoices cannot be changed directly afterwards in anny, to allow traceable accounting. Instead, you create cancellation or correction invoices. Invoices in draft status can still be edited directly via the pencil icon.

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Cancel a booking completely

Use this path when a booking should be cancelled completely and the amount refunded. If the original invoice is already finalized, anny then opens a modal. There you choose whether to refund the money or issue a value voucher.
1

Open the order

Navigate to Orders in the menu bar. Search for and select the relevant order.
2

Cancel or reject the booking

In the Bookings section, click the three dots next to the booking. Choose one of the options:
  • Cancel: Refund according to the configured cancellation conditions (partial refund if applicable)
  • Reject: Full refund regardless of cancellation conditions
Cancel booking or Reject booking opens. A note is optional. The Notify customer bell is on by default.
3

Review the correction dialog

If the original invoice was already finalized, a modal with the correction invoice appears. The heading names the refund amount, for example The change to the booking results in a refund of 50.00 €.You see the same correction on the order page in the New Invoice panel.
4

Choose the refund type

Click the arrow next to Finalize with refund (More options). The dropdown contains:
  • Issue refund: The money goes back to the original online payment.
  • Refund as voucher plus the value voucher name: The customer receives a booking code for the refund amount.
The Finalize with refund button itself runs Issue refund. You pick the value voucher only from the dropdown entry.
5

Finalize the correction

Leave the Notify customer bell on if the customer should receive the correction invoice by email. Alternatively Finalize without refund: the correction invoice is locked, and no money is returned.
Once the correction invoice is finalized, it appears under Invoice History. With Refund as voucher, the customer can redeem the booking code on their next booking.
Correction dialog after cancellation: open dropdown on the Finalize with refund button, showing Issue refund and Refund as voucher
The refund does not start when you click Cancel or Reject. You complete it in the correction modal. Refund as voucher appears only if the organization has at least one value voucher. If there is no refundable online payment, anny shows a notice: you must refund the amount outside of anny.

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Create a partial cancellation or correction invoice

Use this path when only a partial amount should be refunded or a line item corrected.
1

Open the order

Go to Orders and select the relevant order.
2

Create a new invoice

Click + New invoice. An empty invoice draft opens.
3

Enter the cancellation amount

Enter the amount you want to refund and mark it with a negative sign (e.g. -25.00 €). Enter a meaningful description that refers to the original invoice.
4

Check the draft and finalize

Save as a draft if you want to change it later. Click Finalize to lock the correction invoice and send it. If the amount is negative and an online payment is refundable, the same options Finalize with refund, Issue refund, and Refund as voucher apply.
A refund via Stripe is only possible up to 180 days after payment was received. Older bookings must be refunded manually outside the system.
If the online payment has been disputed and the dispute is still open, anny refuses Issue refund and Refund as voucher. The notice is Refund not possible. The correction invoice stays a draft, and no money is returned. Lock it with Finalize without refund or wait until the dispute is resolved.
The correction invoice is given a new invoice number and should refer to the original invoice number in the description.

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Change the billing address afterwards

If the customer’s billing address has changed, you can correct it. anny automatically creates a new invoice with the updated address.
1

Open the order

Go to Orders and select the relevant order.
2

Edit the recipient

Click the three dots (…) next to the invoice and choose Edit recipient.
3

Automatic correction

anny automatically voids the original invoice and creates a new correction invoice with the same amount and the updated address.

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Check the result

After the correction, you know it worked when:
  • The cancellation invoice or correction invoice appears in the invoice overview with its own invoice number
  • With a full cancellation and Issue refund, the invoice status changes to “Refunded”
  • With Refund as voucher, the booking code appears as a prepayment on the correction invoice. The original payment is then not reversed.
  • With an address change, the old invoice is marked as void and a new active invoice exists

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FAQ

Yes, and it is even easier. You edit invoices in draft status directly via the pencil icon. You do not need a correction invoice, because the draft has not been finalized yet.
On the status change and when you finalize the correction invoice, you control this with the Notify customer bell. It is on by default. If you choose Refund as voucher, the customer also receives the booking code.
Issue refund pays the amount back to the original online payment. Refund as voucher creates a booking code for the refund amount. The customer redeems it on a later booking. The money stays in the business.
After Issue refund, anny sets the status to “Refunded” for online payments. After Refund as voucher, the original payment remains, because the amount is credited as a voucher. For offline payment or Finalize without refund, you adjust the money flow outside of anny.
Yes. You can add any number of invoices to an order. Each is given its own invoice number. anny combines open changes of an order into one correction.

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Troubleshooting

The booking has already been cancelled or the order no longer contains an active booking. Check the status of the booking in the order detail view.
The correction invoice still has to be finalized in the modal. Cancel alone does not trigger a payment refund. Check whether you chose Finalize without refund or Refund as voucher instead of Issue refund. If the payment is more than 180 days old, you have to refund outside of anny.
The option appears only if at least one value voucher exists as a booking package. Under Booking Packages, create an entry in the Value Voucher tab. Details: Value vouchers.
This is expected behavior. The original invoice is marked as void and a new correction invoice with the same total is created. Both documents are kept for traceability.