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Finalized and sent invoices cannot be changed directly afterwards in anny, to allow traceable accounting. Instead, you create cancellation or correction invoices. Invoices in draft status can still be edited directly via the pencil icon.

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Cancel a booking completely

Use this path when a booking should be cancelled completely and the full amount refunded.
1

Open the order

Navigate to Orders in the menu bar. Search for and select the relevant order.
2

Cancel the booking

Click the three dots (…) next to the booking. Choose one of the options:
  • Cancel: Refund according to the configured cancellation conditions (partial refund if applicable)
  • Decline: Full refund regardless of cancellation conditions
With online payment via Stripe, the refund is triggered automatically. With offline payment, you have to carry out the refund manually outside of anny.

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Create a partial cancellation or correction invoice

Use this path when only a partial amount should be refunded or a line item corrected.
1

Open the order

Go to Orders and select the relevant order.
2

Create a new invoice

Click + New invoice. An empty invoice draft opens.
3

Enter the cancellation amount

Enter the amount you want to refund and mark it with a negative sign (e.g. -25.00 €). Enter a meaningful description that refers to the original invoice.
4

Check the draft and finalize

Save as a draft if you want to change it later. Click Finalize to lock the correction invoice and send it.
A refund via Stripe is only possible up to 180 days after payment was received. Older bookings must be refunded manually outside the system.
The correction invoice is given a new invoice number and should refer to the original invoice number in the description.

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Change the billing address afterwards

If the customer’s billing address has changed, you can correct it. anny automatically creates a new invoice with the updated address.
1

Open the order

Go to Orders and select the relevant order.
2

Edit the recipient

Click the three dots (…) next to the invoice and choose Edit recipient.
3

Automatic correction

anny automatically voids the original invoice and creates a new correction invoice with the same amount and the updated address.

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Check the result

After the correction, you know it worked when:
  • The cancellation invoice or correction invoice appears in the invoice overview with its own invoice number
  • With a full cancellation, the invoice status changes to “Refunded”
  • With an address change, the old invoice is marked as void and a new active invoice exists

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FAQ

Yes, and it is even easier. You edit invoices in draft status directly via the pencil icon. You do not need a correction invoice, because the draft has not been finalized yet.
Currently, customers are not automatically informed about cancellations and refunds by email. You can forward the cancellation invoice manually or notify the customer separately.
With online payment (Stripe), the status is automatically set to “Refunded”. With offline payment, you have to adjust the status manually after carrying out the refund.
Yes. You can add any number of invoices to an order. Each is given its own invoice number.

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Troubleshooting

The booking has already been cancelled or the order no longer contains an active booking. Check the status of the booking in the order detail view.
The payment is probably more than 180 days in the past. In this case you have to carry out the refund manually outside of anny (e.g. by bank transfer).
This is expected behavior. The original invoice is marked as void and a new correction invoice with the same total is created. Both documents are kept for traceability.