How does invoicing work?
As soon as a booking is completed, anny automatically creates an order with an associated invoice draft. Depending on your configuration, the invoice is either finalized and sent immediately or first saved as a draft until you complete it manually. Invoicing is structured across three levels:- Global settings: Due date, payment reminders, allowed payment methods and bank details for the entire account.
- Payment method per service: For each service (booking option), you decide individually in the Payments tab whether payment is offline, online in advance or via invoice (Pay-Later).
- Invoice fields: Custom order and customer data that is requested during checkout and automatically transferred to the invoice.
Payment methods
For each service, you choose one of three payment methods in the Payments tab:
With Pay online in advance, you can additionally activate Allow on-site payment: customers can then pay on site instead and do not need to enter any payment details online. Generate invoice for on-site payment controls whether an invoice is created right away.
When do I use this?
- You want to bill bookings automatically and send invoices: Activate Generate invoice automatically per service.
- You offer paid services and want immediate payment: Choose “Pay online in advance” and connect Stripe Connect.
- Your customers prefer to pay by invoice or bank transfer: Use Pay-Later and activate payment reminders.
- You work with corporate customers who need collective invoices: Combine Pay-Later or offline payment with customer balances (from the Business plan).
- Not suitable for: Purely free bookings without billing. Here you can simply leave invoicing deactivated.
Relationship with other features
Settings & options
Global invoice settings
Path: Account → Settings → Invoicing (section Automated invoicing)The Logo on the invoice PDF does not come from this tab. Upload it under Account → Settings → General. It then appears automatically on new invoice PDFs. See Account settings.
Payment method per service
Path: Catalog → Services → open the service → Payments tab (or Resource → open the booking option → Payments)Custom invoice fields
You can request custom data during checkout and display it automatically on invoices, for example a cost center, order number or VAT ID.1
Create custom data fields
Open Account → Settings → Data fields. Under Custom order fields or Custom customer fields, you create new fields. Activate Request in checkout and optionally Required.
2
Link fields to the invoice
Switch to Account → Settings → Invoicing → Invoice fields → Add data field. Choose a name, category and the custom field you created earlier, then click Save.
Further reading
Pay-Later
Set up payment by invoice and track payment status.
Invoice draft
Edit drafts, adjust line items and finalize them.
Invoice correction
Cancellation, correction invoice and address change.
Customer balances & collective invoices
Collect invoice drafts and consolidate them at the end of the period.
Accounting with anny
Bank statements, export formats and DATEV workflow.
DATEV import
Set up automatic invoice forwarding to DATEV.
GoBD at anny
Finalization, immutability, and cancellation in detail.
FAQ
Do I have to activate online payment to create invoices?
Do I have to activate online payment to create invoices?
No. Invoicing also works without online payment. You can generate and send invoices via offline payment or Pay-Later (bank transfer) without setting up Stripe Connect.
Can I use different payment methods for different booking options?
Can I use different payment methods for different booking options?
Yes. The payment method is set individually per service (booking option) in the Payments tab. For example, you can configure meeting rooms with online payment in advance and workspaces with Pay-Later.
When is an invoice sent automatically?
When is an invoice sent automatically?
When “Generate invoice automatically” is active, the invoice is finalized and sent at the time of booking. With Pay-Later, it is generated on the day of the booking and sent to the customer by email.
Can I change the invoice language?
Can I change the invoice language?
Yes. Under Account → Settings → Invoicing, choose the organization language or the customer language at Invoice language. Invoices are then generated in the chosen language.
Can I put my logo on the invoice?
Can I put my logo on the invoice?
Yes. The invoice PDF shows the Logo you upload under Account → Settings → General. The Invoicing tab has no separate logo option — the organization logo is used automatically.
Troubleshooting
Pay-Later cannot be selected
Pay-Later cannot be selected
Make sure that either “Allow online payment” or “Allow bank transfer” is activated under Account → Settings → Invoicing. Without one of these two options, Pay-Later is not available.
My custom fields do not appear on the invoice
My custom fields do not appear on the invoice
The field must also be linked under Invoicing → Invoice fields. Simply creating it under Data fields is not enough.
The payment status does not update automatically
The payment status does not update automatically
With offline payment and Pay-Later by bank transfer, you have to set the payment status to “paid” manually. Only with active online payment via Stripe is the status updated automatically.
My logo does not appear on the invoice
My logo does not appear on the invoice
Check under Account → Settings → General that a Logo is uploaded. Only newly generated invoice PDFs pick up the logo. Finalized invoices stay unchanged.