How does a booking option work?
Booking options live centrally in your account. You create them once and link them to one or more resources. A resource can have multiple booking options (e.g. hourly and daily), and a booking option can be linked to multiple resources. The booking process follows the resource-first flow: customers first choose the resource and then the booking option they want. Alternatively, you can activate the service-first flow, where customers first choose the service and then (optionally) a resource.Time-period modes
Each booking option uses one of four time-period modes:Series
In “Series” mode, the appointments are maintained centrally in the resource availability. Each appointment can be assigned to a series. When booking, customers choose the series they want via a dropdown and book all associated appointments as a package. Individual appointments can be rescheduled or canceled centrally and stay in sync with the bookings.When do I use this?
- You rent out rooms, desks, or equipment: Define booking options with a fixed or flexible duration to set how they are booked
- You offer classes with multiple appointments: Use “Series” mode to make chains of appointments bookable as a package
- You want different pricing models on the same resource: Create multiple booking options (e.g. hourly rate and daily rate) and link them to the same resource
- Not suitable for: When the service is at the forefront (e.g. coaching, consulting) and customers should choose the service first, the service-first flow is the better choice
Relationship to other features
Settings & options
Basic settings
Advanced settings
Booking types in detail
Available tabs
Depending on the enabled features, additional tabs are shown within the booking option:Examples in practice
A coworking space rents out meeting rooms by the hour
A coworking space rents out meeting rooms by the hour
A coworking space wants to make meeting rooms bookable for its members flexibly between 1 and 6 hours, with automatic confirmation.
A sports studio offers classes with a limited number of participants
A sports studio offers classes with a limited number of participants
A sports studio offers yoga classes. Each class can have a maximum of 20 participants. The number of participants is controlled via the resource availability.
FAQ
What is the difference between a booking option and a service?
What is the difference between a booking option and a service?
Technically they are identical. The label shown depends on the resource category: for rooms, equipment, or desks, “booking option” is shown; for services such as coaching or consulting, “service”.
Can I link a booking option to multiple resources?
Can I link a booking option to multiple resources?
Yes. Booking options live centrally in your account. You can link a booking option to any number of resources. Note: changes to the booking option affect all linked resources.
What is the difference between a quota and the resource availability?
What is the difference between a quota and the resource availability?
The resource availability (quantity) determines how often the resource physically exists. The quota is an additional, booking-technical limit that applies independently. Example: a room is available once, but the quota limits the booking option to a maximum of 3 parallel bookings.
When do I use the Full booking type?
When do I use the Full booking type?
The “Full” booking type is only available for child resources. With one booking, it blocks the entire capacity of the parent resource. A typical use case: a meeting room with several desks that should be booked as a whole.
Are recurring bookings possible with paid options?
Are recurring bookings possible with paid options?
No. Recurring bookings can only be enabled for free booking options.
Troubleshooting
My booking option doesn't appear on the booking page
My booking option doesn't appear on the booking page
The booking option must be linked to a resource that is set to “live”. Also check whether an access code is set (then the option is only reachable via direct link) or whether it is marked as an “Internal service”.
Customers can't find any times, even though the resource is available
Customers can't find any times, even though the resource is available
Check whether the time settings on the resource are compatible with those of the booking option. The resource’s schedules must be identical to or larger than those of the booking option. Also check the lead time and advance booking period.
The quota field doesn't appear in the advanced settings
The quota field doesn't appear in the advanced settings
The feature “Quotas for booking options and services” must be enabled under Account settings → Features before the field appears in the advanced settings.