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With the Exclusive Time Slots feature, you decide that a time slot is treated as fully booked for further orders after the first booking. This keeps the time slot reserved exclusively for one customer group, even when there are technically still free spots.
The feature Multiple availability of resources or Multiple availability with assignment (child resources) must be activated in your account under Account settings → Features.

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How do Exclusive Time Slots work?

As soon as the first order comes in for a time slot, that slot is locked for all further orders. In concrete terms this means:
  • The first order can still use several spots within this time slot.
  • Further external bookings for the same time slot are no longer allowed.
  • In the admin area, the actual utilization stays visible (for example 2 of 4 spots taken).
This keeps the group to itself within the time slot, without you having to block the time slot manually.
“Fully booked” here does not mean the full capacity was reached. The time slot is reserved exclusively for one order.

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When do I use this?

  • Activities with group logic, where several spots per slot exist but should only be used together by one order (for example axe-throwing lanes, escape rooms).
  • Rental offers, where one object can hold several people but should not be shared between different groups (for example canoes, boats, pedal boats).
  • Group tours and guided tours, where a time slot should stay fully reserved for one closed group (for example museum tours, city tours).
  • Course offers with exclusive booking, where an organization or group books an entire course slot for themselves.
Not suitable for: Offers where different customers should deliberately share the same slot (for example open fitness classes, study spaces in libraries).

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Relationship with other features

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Settings & options

You will find the toggle under Resource → Availability → Multiple availability → Exclusive Time Slots. For child resources, you will find it under Resource → Availability → Child resource → edit the respective child resource.

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Practical examples

In this example, canoes are created as child resources. In addition, a canoe tour is made bookable as its own group offer.
1

Create the canoe resource

Create a resource for the canoes. Go to Resource → Availability → Child resource and create the following child resources:
  • Canoe 1
  • Canoe 2
  • Canoe 3
  • Canoe 4
Set the Available quantity to 4 for each child resource (spots per canoe).
2

Activate Exclusive Time Slots

In the settings of the child resources, activate:
  • Customer may choose option: deactivated
  • Exclusive Time Slots: activated
This way a canoe is no longer shared with another order after the first booking.
3

Configure the booking option

Create a booking option (for example “Rental”) with the following settings:
  • Price per hour of a canoe
  • Minimum booking quantity: 1
  • Booking type: full (required when Exclusive Time Slots is active)
4

Create the canoe tour resource (optional)

Create a separate resource “Canoe tour”. Under Availability → Multiple availability, you define:
  • Available quantity: 16
  • Allowed bookings per order: 16
Create two booking options:
  1. Individual rate (min. booking quantity: 1)
  2. Group rate from 4 people (min. booking quantity: 4)
Under Resource → Dependencies (All must be available), link the canoe resource. This way a matching canoe is automatically reserved along with each group booking and, thanks to Exclusive Time Slots, is not shared with other groups.
A time slot should be fully reserved for one visitor group, even when not all spots are taken.
1

Create the resource

Create a resource “Group tour”. Under Availability → Multiple availability, you define:
  • Available quantity: 20
  • Allowed bookings per order: 20
  • Exclusive Time Slots: activated
2

Configure the booking option

Create a booking option “Ticket” and open the advanced settings:
  • Minimum booking quantity: 10
  • Booking type: full
This ensures that at least 10 tickets must be bought per booking. As soon as one group books, the entire time slot is blocked exclusively for that order.

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FAQ

In this case, “fully booked” means the time slot is already reserved exclusively for one order. It does not mean all available spots are taken.
Yes. In the admin area, the actual occupancy stays visible (for example 2/4 taken). Only for external customers does the slot appear as fully booked.
For resources with multiple capacity (multiple availability) as well as for resources with child resources that have multiple availability.
No. The “Customer may choose option” feature must be deactivated for Exclusive Time Slots to be usable. The two features are mutually exclusive.

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Troubleshooting

This is expected behavior with Exclusive Time Slots activated. The time slot was already reserved exclusively by an order and is therefore no longer bookable for other customers. In the admin area, you still see the actual occupancy.
The toggle only appears when the resource is set to Multiple availability and the Customer may choose option feature is deactivated. Check both settings under Resource → Availability.
Make sure the booking type of the associated booking option is set to full. This setting is required when Exclusive Time Slots is active. You will find it in the advanced settings of the booking option.