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With the resource status, you control in anny for each resource individually whether it is visible to customers, bookable, or only available internally. This way, you can set up resources like trainers or rooms for viewing at no cost, without affecting your billing.

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How does the resource status work?

Every resource has a status dropdown with five options. In combination with the Enable booking setting in the service settings, the status determines how the resource behaves. The previous labels have been renamed: “Active” is now Live, “Inactive” is now Internal. Status dropdown of a resource with the five options The status dropdown shows the five available options. The currently set status, together with the booking setting, determines the overall behavior of the resource.
Even with booking disabled, you can still maintain blockers manually or manage them via calendar sync.

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When do I use this?

  • You want to show trainers, rooms, or equipment as info resources without them being bookable: set the status to “Live for viewing”. The resource is visible to customers, but not bookable and free.
  • You are preparing a new resource or testing a setup: use “Internal for management”. Only admins see the resource, it is free and not published.
  • You need a resource that can only be booked internally (for example, by admins): choose “Internal for booking”. The resource is not publicly visible, but bookable internally and counts towards billing.
  • Not suitable for: resources you no longer need permanently. In that case, use the “Archived” status to fully deactivate the resource.

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Relationship with other features

  • Communities: if a resource is assigned to a community, the community’s visibility rules apply in addition to the resource status. The status controls the base visibility, the community restricts it further.

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Settings & options

Enable booking setting in the service settings of the resource You find the “Enable booking” setting in the service settings of the resource. In combination with the status, it controls whether bookings are possible on this resource.

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Real-world examples

You offer classes and want to show the trainer and room as additional information, without them being separately bookable or counting towards billing.
1

Set the class resource to Live for booking

Open the class resource and set the status dropdown to Live for booking. Make sure Enable booking is active in the service settings.
2

Set the trainer resource to Live for viewing

Open the trainer resource and set the status dropdown to Live for viewing. Booking is disabled automatically.
3

Set the room resource to Live for viewing

Open the room resource and set the status dropdown to Live for viewing.
4

Review the result

Customers see the class, trainer, and room on the booking page. Only the class is bookable and counts towards billing. Trainer and room are free.
You want to prepare and test a new resource before it is published.
1

Create a new resource

Create a new resource with the settings you want.
2

Set the status to Internal for management

Set the status dropdown to Internal for management. The resource is visible only to admins, not bookable, and free.
3

Run setup and testing

Configure schedules, services, and other settings. Only admins can see and edit the resource in the admin area.
4

Go live when finished

When the setup is complete, change the status to Live for booking to make the resource available to customers.

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FAQ

Yes. The previous statuses were renamed automatically: “Active” is now “Live” and “Inactive” is now “Internal”. Your existing configuration is preserved.
No. Only resources with booking enabled (status “Live for booking” or “Internal for booking”) count towards billing. All other statuses are free.
Yes. Even when booking is disabled, you can create blockers manually or manage them via calendar sync.
Archived resources are visible neither to admins in the default view nor to end users. They are not bookable and do not count towards billing.

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Troubleshooting

The resource probably has the status “Internal for management”, “Internal for booking”, or “Archived”. Only resources with the “Live” prefix are visible to end users. Open the resource and set the status to “Live for booking” or “Live for viewing”.
The status is set to “Live for viewing”, or the “Enable booking” setting is disabled. Check both: set the status to “Live for booking” and make sure “Enable booking” is active in the service settings.
This should not happen. Check whether the status was really saved correctly and “Internal for booking” is not selected by mistake. With “Internal for booking”, the resource counts towards billing, with “Internal for management” it does not.