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With mobile notifications you reach your customers and hosts directly on their smartphones, in addition to email. Whether it is a booking confirmation, a reminder, or a note to the host that a visitor has arrived: SMS, WhatsApp, and Telegram make sure important messages do not get lost.
Available from the Essential plan. Each message sent is billed according to your current pricing.

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How do mobile notifications work?

After you activate them in the account settings, you decide which channels (SMS, WhatsApp, Telegram) are used for which events. Customers decide for themselves at checkout whether they want to receive mobile notifications and through which channel.

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Available channels

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Available events

The option “Always send mobile notification” overrides the customer setting. Only activate it when your use case requires it (for example, in visitor management, where the host must be informed).

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When do I use this?

  • You offer services where customers must arrive on time (for example, hairdresser, practice): SMS or WhatsApp reminders significantly reduce no-shows.
  • Your company uses visitor management and the host must learn immediately that a guest has arrived: The “Visitor checked in (host)” notification informs the host by SMS as soon as the guest signs in at the terminal.
  • Your customers do not read emails promptly: A push message on the phone is noticed faster than an email in the inbox.
  • Not suitable for: Purely internal planning without customer contact. Here, email notifications and the dashboard are enough.

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Relationship to other features

  • Check-In & Check-Out: The “Visitor checked in (host)” event requires a check-in terminal with visitor management to be set up.
  • Broadcasting: Broadcasting uses its own channels (email, SMS, push). Mobile notifications are transactional and event-based, broadcasting is proactive and campaign-based.

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Settings & options

On the booking page, customers can also choose their preferred channel at checkout.

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Examples

A hair salon wants to reduce no-shows by having customers receive a WhatsApp reminder the day before.
A company with visitor management wants the invited host to learn immediately by SMS when their guest has checked in at the check-in terminal.

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FAQ

Yes. Mobile notifications complement email, they do not replace it. Both channels can be active in parallel.
Yes. In the activity log of a booking or order you also see mobile messages sent, along with their delivery status.
The cost per message depends on your current pricing. You find the exact prices under Avatar → Subscription & billing.
Yes. Customers can deactivate mobile notifications in their profile. The option “Always send mobile notification” in the admin settings overrides this customer decision.

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Troubleshooting

Check whether a phone number is stored in the customer profile. Without a phone number, no SMS or WhatsApp message can be delivered.
Make sure that 1) the “Visitor checked in (host)” event is activated, 2) the SMS channel is turned on, and 3) a phone number is stored for the host. Optional: activate “Always send mobile notification”.
WhatsApp requires the phone number to be linked to an active WhatsApp account. If it is not, the message is not delivered. As a fallback, you can also activate the SMS channel.