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With mobile notifications you reach customers and hosts on their phones, in addition to email. Whether it is a booking confirmation, a reminder, or a note to the host that a visitor has arrived: SMS, WhatsApp, and Telegram keep important messages from getting lost.
Available from the Essential plan. Each message sent is billed according to your plan. The switch is labeled Activate mobile messaging (chargeable).

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How do mobile notifications work?

You find the settings in the sidebar under Account → Settings → General tab → Shop settings → Notifications group. There you turn on the channels and the events. At checkout, customers choose between WhatsApp and SMS.
Account settings, General tab: Account sidebar with Settings selected, Notifications group with mobile messaging on, channels, and events

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Available channels

Turning off the last channel also turns mobile messaging off.

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Available events

Under Events you decide what sends a mobile message. Turning an event on also turns mobile messaging on.
Always send mobile notification sends an SMS as soon as a phone number is available, even without the customer’s consent. Leave the switch off while customers should decide for themselves.

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When do I use this?

  • Customers must arrive on time (for example at a salon or a practice). A reminder by SMS or WhatsApp reduces no-shows.
  • The host should learn immediately that a guest has arrived. Visitor checked in (host) tells the host as soon as the guest checks in.
  • Customers do not read email promptly. A message on the phone is noticed sooner than mail in the inbox.
  • Not suitable for purely internal planning with no customer contact. Email and the dashboard are enough for that.

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Relationship to other features

  • Check-in. Visitor checked in (host) requires the host to be assigned to the booking and to have a phone number.
  • Broadcasting. Broadcasting uses its own channels for campaigns. Mobile notifications are tied to single events such as confirmation, change, or check-in.

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Settings and options

Per-message prices are on your plan under Account → Settings → Subscription tab.

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Examples

A salon wants fewer no-shows and turns on Booking reminders together with Mobile messaging via WhatsApp. You set the time and the text of the email reminder on the service under Notifications.
Turn on Visitor checked in (host) and Mobile messaging via SMS. The host needs a phone number. If the message should go out even without opt-in, also turn on Always send mobile notification.

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FAQ

Yes. Mobile messages complement email. They do not replace it. Both can be active at the same time.
Yes. In the activity log of a booking or order you also see mobile messages and their delivery status.
The price per message depends on your plan. You find it under Account → Settings → Subscription tab.
Yes. At checkout and in their profile, customers decide whether they want mobile messages. Always send mobile notification overrides that decision and still sends the SMS.

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Troubleshooting

If the switch shows The cell phone number is currently not displayed in the checkout fields., checkout does not ask for the number. In the same Shop settings view, open Additional fields in checkout and show Mobile number.
Check that Activate mobile messaging (chargeable) is on, that at least one channel and the matching event are on, and that the profile has a phone number.
Make sure Visitor checked in (host) is on, Mobile messaging via SMS is on, and the host has a phone number.
WhatsApp needs a phone number with an active WhatsApp account. Without that account the message is not delivered. Also turn on Mobile messaging via SMS.