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With the notification settings you add extra information to your emails that customers receive independently of the specific booking. You can store these texts at three levels: account-wide, per resource, or per booking option. The feature for this is Email Templates. It is not an editor for the email layout. Whether and when a reminder goes out before a booking starts or ends is set under Appointment reminders.

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Where can I store notifications?

The levels complement each other: if you store general notes at account level (for example, directions) and specific info at booking option level (for example, what to bring), customers receive both in one email.

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Set up notifications

1

Choose the level

Decide whether the information should apply to all emails (account), only to a specific resource, or only to a specific booking option.
2

Open notifications

Navigate to the relevant path (see table above) and open the Additional email information section.
3

Enter the text

Write your note in the editor. You can use formatting such as headings, lists, bold, and italic. The text can be stored in multiple languages.
4

Save

Save the settings. From now on the text appears in all relevant emails.

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FAQ

Yes. If a text is stored at account, resource, and booking option level, all three appear in the email.
The editor supports formatted text (headings, lists, bold, italic, underline, strikethrough). Images cannot be inserted directly.
The text appears in all booking notifications sent to customers (confirmation, change, reminder).
No, the email format cannot be customized. You add extra copy as described above. You turn reminders before a booking starts or ends on or off under Appointment reminders.
Email Templates are the additional email information at account, resource, or booking option level (this article). Appointment reminders are times before a booking starts or ends, see Appointment reminders. Payment reminders chase invoices under Account settings → Invoicing via the toggle Send payment reminders (due date, then 7 and 14 days later).