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Notifications are extra text in the emails your customers receive. On a service and on a booking option you also set the appointment reminder on the same tab. You choose the time and write the note directly underneath. This is not an editor for the email layout.
Appointment reminders and additional email information are available from the Essential plan.

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When do I use this?

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Where do the text and the reminder live?

The text levels complement each other. If a text is stored at account, resource, and service level, all three appear in one email. When there is more than one note, each block gets a heading with the name of that level.

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Appointment reminder on the service

The appointment reminder exists only on a service and on a booking option. On the Notifications tab, Reminders comes first. Directly below that is Additional email information. This text appears in the confirmation, in the change email, and in the reminder email. Without a stored time, anny sends no appointment reminder. There is no on/off switch. An empty list means no reminder goes out.

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Set up notifications and the reminder

1

Open the service or booking option

Open Services in the sidebar and select the service or booking option.The detail page is open.
2

Open Notifications

Switch to the Notifications tab.Reminders sits above Additional email information.
3

Set the time

Add an entry under Default reminders before start of booking or Default reminders before end of booking with Add. Enter the time and choose minutes, hours, or days. A new entry starts at 60 minutes. At least 5 minutes, at most one year.Remove an entry with Delete. An empty list turns that reminder off.The lists show the times anny should use.
4

Write the reminder text

Write the note under Additional email information. You can use headings, lists, bold, italic, underline, and strikethrough. Use the language menu to store the text per language.The note is in the editor, directly under the reminders.
5

Save

Click Save. After that, Saved appears there.At account and resource level you store the same kind of text with Save. There is no appointment reminder there.
Once the reminder and the text are saved, the note appears in the matching emails. The appointment reminder applies to later bookings of this service or booking option.

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Settings

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Limitations

  • The email layout stays fixed. You only add the text.
  • There is no switch for appointment reminders. Without a time, anny sends no reminder.
  • Account and resource have only the text, no appointment reminder.
  • Customers can opt out of reminders in their profile under Notifications with Reminders. They can also change the time themselves.
  • You do not chase open invoices here. Use Send payment reminders under Account settings → Invoicing tab → Automated invoicing. See Payment reminders.

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FAQ

Yes. If a text is stored at account, resource, and service level, all three appear in the email. When there is more than one note, each block gets its own heading with the name of that level.
Remove all entries under Default reminders before start of booking and Default reminders before end of booking. There is no separate switch.
No. The email format is fixed. You store the extra text under Additional email information.
Yes. The service lives centrally in the account. The reminders apply to bookings of this service, whichever resource is linked.
Appointment reminders go out before a booking starts or ends. Send payment reminders chases open invoices: on the due date, 7 days later, and 14 days later.

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Troubleshooting

No time is stored on the service, the plan does not include appointment reminders, or the person turned off Reminders in their profile. Check the Notifications tab, the Essential plan, and the customer’s profile.
Payment reminders come from Account settings → Invoicing tab → Automated invoicing → Send payment reminders. You set the appointment reminder time only on the service or booking option on the Notifications tab.
The text is not stored on any of the three levels, or it was not kept with Save. Add it under Additional email information and save. It appears in the confirmation, the change email, and the reminder.