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Appointment reminders are automatic emails before a booking starts or ends. You control them per booking option: without stored times, anny sends no appointment reminder.
The Appointment reminders feature is available from the Essential Plan.

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How do appointment reminders work?

Per booking option you store one or more reminders before the booking starts and optionally before the booking ends. anny builds the emails from these times. There is no on/off switch: an empty list means no appointment reminder is sent. The flow:
  1. You open the booking option and switch to the Notifications tab.
  2. Under Reminders you maintain the lists Default reminders before start of booking and Default reminders before end of booking.
  3. Per entry you choose the offset from the booking (at least 5 minutes). New entries start at 60 minutes.
  4. Save. From then on the reminders apply to new bookings of this option.
Customers can opt out of reminders in their profile under Notifications → Reminders. Customers can also change the time of a reminder individually.
Appointment reminders are not the same as additional email information (feature Email Templates) and not the same as payment reminders under Account settings → Invoicing.

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When do I use this?

  • You want to reduce no-shows: One reminder 24 hours and one hour before start is enough in most cases.
  • The booking has a clear end (for example a day rental or check-out): Add a reminder before the booking ends.
  • Not suitable for: Copy in confirmation emails (directions, what to bring). Use Configure notifications for that. You chase open invoices with Send payment reminders, not with appointment reminders.

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Relationship with other features

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Settings & options

Path: Resource → Booking option tab → open the option → Notifications → Reminders

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Set up appointment reminders

1

Open the booking option

Open the resource, switch to the Booking option tab, and select the option you want.
2

Open Notifications

Switch to the Notifications tab. The Reminders section sits above the additional email information.
3

Add or clear times

Add entries under Default reminders before start of booking or before end of booking, or remove all entries to turn that reminder off.
4

Save

Save the booking option. The change applies to subsequent bookings.

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FAQ

Remove all entries under Default reminders before start of booking and Default reminders before end of booking. There is no separate toggle.
No. The email format is fixed. You can add copy via additional email information, and that copy also appears in reminder emails.
Yes. Booking options live centrally in the account. The reminders apply to all linked resources.
Yes. The Email Templates feature only controls the additional email information at account, resource, and booking option level. Appointment reminders are a separate feature and control whether and when a reminder email goes out before start or end.

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Troubleshooting

Check that at least one time is stored in the booking option under Notifications, that the Appointment reminders feature is in the plan, and that the person has not opted out of reminders in their profile.
Payment reminders come from Account settings → Invoicing → Send payment reminders. You set appointment reminders only in the booking option under Notifications.