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Purpleview is a provider for professional video consulting, used by organizations such as public administrations and advisory services to run appointments by video. With the integration, anny automatically creates a personal video appointment link to your Purpleview environment for every matching confirmed booking. With Purpleview you can, inside anny:
  • Automatically equip every confirmed booking with a personal video appointment link
  • Assign resources and services to individual consultation groups and appointment types through rules
  • Provide customers with the link directly via the booking confirmation and the calendar entry
The integration is especially handy for citizen service centers, advisory services, and service teams that want to make their appointments bookable through anny and run them directly by video.
Available in plans with the feature for video meeting integrations.

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Typical use cases

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How the Purpleview connection works

The connection is based on a shared secret key, the Shared Secret. You generate it in anny and store it in your Purpleview environment. anny does not call any Purpleview interface and does not read any data from your Purpleview environment. Instead, for every matching booking, anny creates a link signed with the shared secret, which Purpleview verifies when it is opened. The process:
  1. A booking is completed. Only confirmed bookings with an assigned customer get a link.
  2. anny checks whether a rule matches the resource and service of the booking. Rules on a parent resource also apply to bookings of its sub-resources.
  3. If a rule matches, anny creates the video appointment link and attaches it to the booking. Customers see it as a Join online appointment button in the booking emails and in the calendar entry. You find it in the booking details via Open meeting.
The link contains the customer’s name, the appointment type, the start time, and an appointment ID. This data is only transmitted to Purpleview when someone opens the link. anny keeps the link up to date automatically: if a booking is rescheduled, moved to a different resource, or its status changes, anny replaces the link with a new one. On cancellation, decline, or deletion, anny removes the link from the booking. If a booking is confirmed only later, the link is created at the moment of confirmation. Recurring bookings get their own link for each appointment. If you regenerate the shared secret, previously created links no longer match the new secret. As soon as Purpleview uses the new secret, the old links stop working.

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Connect Purpleview

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Requirements

Before you connect Purpleview, make sure you have the following:
  • Your own Purpleview environment with a base URL and tenant hash
  • The group hashes of your consultation groups and the labels of the appointment types from Purpleview
  • The ability to store the shared secret from anny in your Purpleview environment (clarify this with your Purpleview contact)
  • Admin rights in your anny account

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Set up the connection

1

Enter the basic data

Open Integrations from the menu bar and go to PurpleView. Enter the base URL of your Purpleview environment and the tenant hash.
2

Generate the shared secret

At Shared Secret, click Generate secret. Copy the secret immediately, because it is shown only once. Then store it in your Purpleview environment.
3

Create rules

In the Rules section, click Add. Choose the resource, optionally individual services (without a selection, the rule applies to All services), and enter the group hash and appointment type from Purpleview. Save with Confirm.
4

Activate the integration

Activate the integration via the toggle in the top right.
Once the integration is active, every new confirmed booking with a matching rule automatically gets its video appointment link.
Test the setup with a test booking: check whether the Join online appointment button appears in the confirmation email and whether the link opens your Purpleview environment.

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Settings & options

Create rules that are as unambiguous as possible per resource. If more than one rule matches a booking, anny uses the first matching rule created.

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Limitations

The Purpleview integration does not support:
  • Calendar or data sync: anny does not create appointments in Purpleview and reads no data there. All information sits in the link and is only transmitted when it is opened.
  • Separate moderation link: anny creates exactly one link per booking; your team and your customers use the same link.
  • A real connection test: Test connection only checks whether the base URL, tenant hash, and shared secret are stored, not whether the values are correct on the Purpleview side.
  • A dedicated link email: The link is shared solely via the regular booking emails and the calendar entry; there is no separate notification.
  • Name changes: If the customer’s name changes afterwards, the existing link keeps the old name. Only an appointment or status change creates a new link.

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Disconnecting

If you deactivate the integration, anny no longer creates new video appointment links. Already created links remain on the bookings and are no longer updated or removed on changes or cancellations. When you delete it, settings, rules, and the shared secret are removed; already created links also remain. If you want to invalidate existing links, change the stored secret in your Purpleview environment.
You can do both under Integrations: deactivate via the toggle in the top right, delete via the three dots → Delete.

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FAQ

anny automatically replaces the link with a new one carrying the updated start time. The current link is in the latest booking email and in the booking details; older emails still contain the previous link.
You have to store the new secret in your Purpleview environment as well. Existing links were signed with the old secret and stop working as soon as Purpleview uses the new secret. Therefore, only generate the secret when you really want to replace it.

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Troubleshooting