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SEPA direct debit is anny’s online payment method for subscriptions, not for one-off bookings. Stripe collects due subscription invoices once a valid mandate is stored on the subscription. A mandate on an open invoice does not trigger collection automatically after the fact.
SEPA direct debit requires Online payment (Stripe Connect). For one-off bookings other methods are available, see the table in Online payment & fees.

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How does SEPA work in anny?

  1. The customer or an admin stores a SEPA mandate on the subscription (or transfers an existing mandate).
  2. At billing time, anny creates the subscription invoice and starts the collection.
  3. The payment stays pending until Stripe has finished the collection. That usually takes several business days.
  4. If the collection fails (for example insufficient funds or a revoked mandate), anny does not retry automatically.
Payouts to your account need 6 business days of processing time for SEPA, according to Stripe. Payout details are in Set up Stripe Connect.

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Attach a mandate to an invoice or subscription later

A mandate stored later applies to future collections of this subscription. Open invoices are not collected by themselves. The customer can pay an open invoice via the payment link or the invoice overview.
1

Open the subscription

In the admin area go to Subscriptions and open the affected subscription.
2

Change the payment method

Choose Change payment method. You can set up a method on behalf of the customer or transfer an existing mandate. The customer must be informed and must have consented.
3

Check the open invoice

If an unpaid invoice already exists, the mandate does not charge it automatically. The customer pays it via the open invoice, or you settle the open amount separately.
On the booking page, customers change the method under Subscriptions → three dots → Update payment method, or globally under Profile → Payment Methods.

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Transfer a mandate to a new subscription

You can transfer existing mandates to another subscription of the same customer when you change the payment method (see the step above). Transfer subscription (moving a subscription from one person to another) does not transfer the payment method. Payment method and billing email must be set separately on the target subscription.

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Statement descriptor

The organization’s statement descriptor appears on the customer’s bank statement, not as free text per invoice.

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Why is invoice 10 collected and invoice 11 not?

Typical causes when one subscription invoice is collected and the next is not:
  • Payment still pending: After the collection is started, SEPA first stays pending. That is not a failure.
  • Collection failed: Insufficient funds or a revoked mandate. anny does not retry automatically afterwards. Filter in the subscription overview: Failed payment.
  • No mandate on the subscription: Without a valid payment method on the subscription, the invoice is created but collection does not start.
  • Mandate stored only after invoicing: It does not apply retroactively to the already open invoice.
  • Subscription transferred: The payment method is not automatically present on the new subscription.
anny notifies the customer and the admin when a subscription collection fails. anny does not start further collections on its own. Contact the customer or cancel the subscription if the amount cannot be collected.

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Processing times

Credit card and wallets usually confirm immediately. PayPal and TWINT are not available for subscriptions.

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FAQ

No. SEPA direct debit in anny is only available for subscription billing.
No. After a failure you must settle the open invoice manually or have the customer start a new payment.
Payment method and billing email are not transferred. Set a method on the target subscription again, or transfer an existing mandate of the new person.