Subscribe
1
Open the booking page
Open the booking page of the organization where you want to subscribe.
2
Select a subscription
Navigate to Subscriptions and select the right subscription with Start now.
3
Confirm your details
Confirm your subscription in the pop-up, enter your personal details, and choose a payment method.
4
Book with payment
Click Book with payment to activate the subscription.
Cancel a subscription
1
Open Subscriptions
In your profile, go to Subscriptions and select the Active tab.
2
Cancel
Click the three dots next to the subscription and choose Cancel.
3
Confirm
Confirm the cancellation in the pop-up. The subscription continues until the end of the paid period.
Upgrade or downgrade a subscription
Open Subscriptions and click the three dots of the active subscription, then Manage plan.Store a payment method
You can manage payment methods in two places: In your profile (for all future subscriptions and invoices):1
Open your profile
Via your Avatar (top right), navigate to Profile and then to Payment Methods.
2
Add a method
Click Add payment method and choose between credit card or SEPA direct debit.
1
Open Subscriptions
Go to Subscriptions and click the three dots of the active subscription.
2
Update the payment method
Choose Update payment method and enter the new card or SEPA details.
Change the payment method per invoice
For individual invoices, you can also adjust the payment method individually. To do this, open the respective invoice and change the stored method right there.Subscription overview
Under Subscriptions in your profile, you see all your subscriptions in three categories:- Active: Running subscriptions with current conditions
- Inactive: Cancelled or expired subscriptions
- Requested: Subscriptions waiting for confirmation by the provider
Booking quotas
If your subscription includes booking quotas, you see the current balance on the Home page of your booking page. Quotas can be amounts (for example 10 bookings), time budgets (for example 20 hours), or monetary amounts.Open balances
If you have open invoices, they are shown on the Home page under Open balances. Pay open amounts to keep your ability to book.FAQ
Why is my upgrade charged immediately, but the downgrade is not?
Why is my upgrade charged immediately, but the downgrade is not?
With an upgrade, you get immediate access to the extended features, so the difference is billed right away. A downgrade only takes effect at the end of the period, so you can fully use the paid time frame.
Can I change my payment method afterwards?
Can I change my payment method afterwards?
Yes, both in your profile (applies to all future payments) and per subscription via the three dots > Update payment method.
My subscription was set up for me. How do I store my payment method?
My subscription was set up for me. How do I store my payment method?
Open Subscriptions, click the three dots of the active subscription, and choose Update payment method.
Where do I see my remaining quotas?
Where do I see my remaining quotas?
On the Home page of your booking page. Quotas are shown there if your subscription includes any.
My subscription downgrade is not active immediately
My subscription downgrade is not active immediately
This is expected behavior. A downgrade only takes effect at the end of the current subscription period, so you can fully use the paid time frame.
My payment fails
My payment fails
Check whether your credit card is still valid and has sufficient funds. For SEPA, make sure the direct debit mandate was granted correctly. Update your payment method in your profile if needed.
I do not see my subscription under Active
I do not see my subscription under Active
Your subscription may still be waiting for confirmation by the provider. Check the “Requested” tab. If it does not appear there either, contact the provider.