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In this area, you manage everything around your subscriptions and payment methods as an end user: subscribe, cancel, withdraw, upgrade/downgrade, and update your payment method.

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Subscribe

1

Open the booking page

Open the booking page of the organization where you want to subscribe.
2

Select a subscription

Navigate to Subscriptions and choose the right plan. The button is Subscribe. If the provider must confirm the subscription first, it is Request now.
3

Complete checkout

Choose the start date (Immediately or a later date), enter your details, and select a payment method.
4

Book with payment

Click Book with payment to activate the subscription or send the request.

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Cancel a subscription

1

Open Subscriptions

In your profile, go to Subscriptions and select the Active tab.
2

Cancel

Click the three dots next to the subscription and choose Cancel.
3

Confirm

Confirm the cancellation. The subscription continues until the end of the paid period. Within the withdrawal period you additionally see Withdraw: then the subscription ends immediately and the unused remaining amount is refunded proportionally.

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Upgrade or downgrade a subscription

Open Subscriptions and click the three dots of the active subscription, then Manage plan.
An upgrade pays off immediately, since you only pay the prorated difference. A downgrade only takes effect with the next billing period.

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Store a payment method

You can manage payment methods in two places: In your profile (for all future subscriptions and invoices):
1

Open your profile

Via your Avatar (top right), navigate to Profile and then to Payment Methods.
2

Add a method

Click Add payment method. Depending on currency and device, credit card, SEPA direct debit, Apple Pay, Google Pay, or PayPal (CHF) may be available.
Per subscription (for a specific subscription):
1

Open Subscriptions

Go to Subscriptions and click the three dots of the active subscription.
2

Update the payment method

Choose Update payment method and enter the new card or SEPA details.

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Change the payment method per invoice

For individual invoices, you can also adjust the payment method individually. To do this, open the respective invoice and change the stored method right there.

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Subscription overview

Under Subscriptions in your profile, you see all your subscriptions in these tabs:
  • All: Complete overview
  • Active: Running subscriptions with current conditions
  • Inactive: Cancelled or expired subscriptions
  • Requested: Subscriptions waiting for confirmation by the provider
A subscription with a start date in the future appears as Planned until it becomes active.

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Booking quotas

If your subscription includes booking quotas, you see the current balance on the Home page of your booking page. Quotas can be amounts (for example 10 bookings), time budgets (for example 20 hours), or monetary amounts.

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Open balances

If you have open invoices, they are shown on the Home page under Open balances. Pay open amounts to keep your ability to book.

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FAQ

With an upgrade, you get immediate access to the extended features, so the difference is billed right away. A downgrade only takes effect at the end of the period, so you can fully use the paid time frame.
Yes, both in your profile (applies to all future payments) and per subscription via the three dots → Update payment method. Depending on currency and device, credit card, SEPA, Apple Pay, Google Pay, or PayPal may be available.
Open Subscriptions, click the three dots of the active subscription, and choose Update payment method.
On the Home page of your booking page. Quotas are shown there if your subscription includes any.
Cancel ends the subscription at the end of the period or the minimum term. Withdraw is only available within the withdrawal period. The subscription then ends immediately, and the unused remaining amount is refunded proportionally.
This is expected behavior. A downgrade only takes effect at the end of the current subscription period, so you can fully use the paid time frame.
Check whether your credit card is still valid and has sufficient funds. For SEPA, make sure the direct debit mandate was granted correctly. Update your payment method in your profile if needed. Why some subscription invoices are not collected: SEPA direct debit for subscriptions.
Check the Requested and All tabs. A subscription with a start date in the future appears as Planned. If it does not appear there either, contact the provider.