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With user management in anny, you decide which people can log in to your account and what rights they have. You reach user management in the sidebar via Account → Admin users. The Admin User management page has three sections: Active users, Open invitations, and Roles. Under Active users, you see all admin users with name, email address, role, and join date.

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Invite a user

Pending invitations are shown on the same page in the Open invitations section. There you also see when the invitation was sent and how long it is valid. If needed, you withdraw the invitation via the three dots in the row with Revoke invitation.
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Open admin user management

In the sidebar, open Account → Admin users.
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Invite an admin

In the Active users section, click Invite to invite someone. Enter the name, choose Via email or Via mobile under Send the invite via, and enter the email address or mobile number and, under Roles, the role for the person. Optionally, you can adjust the permissions via Manage permissions by removing or adding the checkboxes. Then click Send.

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Create and assign roles

Roles are reusable permission sets that can be assigned to any admin. This way you do not have to set up individual rights for each user. You manage roles in the Roles section under Account → Admin users. Click New Role to create a role. Clicking a role opens it for editing; via the three dots you can also duplicate or delete it.

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Role examples

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Default Reception role

New organizations automatically get the Reception role. This role can view and edit bookings, manage orders and customers, and create and edit invoices. It does not have full access to account settings, integrations, or user management. Existing organizations do not receive this update automatically. If you already use Reception, check the role under Account → Admin users in the Roles section and add Invoices with Create and Edit if needed.

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Permissions at a glance

Each admin user gets a permission level per area:

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Permission areas

Permissions can be applied to the following areas:
Bold areas can additionally be restricted to specific elements (for example only certain resources or communities).

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Adjust a user’s permissions

You can adjust an individual user’s permissions without changing the assigned role globally. To do this, click the user’s row under Active users or select Manage permissions via the three dots.
Restricted permissions can be granted at the resource, group, or category level. This lets you, for example, give a department head access only to their department’s conference rooms.

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Check the result

After setup, you can recognize success by the following points:
  • The invited user appears in user management with the assigned role.
  • When logging in, the user only sees the areas and resources they have been given permissions for.
  • New roles appear in the Roles section and can be selected when inviting.

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FAQ

Yes. Via the three dots in the user’s row (Manage permissions), you can set individual permissions that apply independently of the global role.
The change affects all users assigned this role. Individual permission adjustments (via the three dots) remain unaffected.
We recommend a maximum of 1-2 super admins per account. All account-wide settings (user management, integrations, webhooks, exports/imports) should be managed exclusively by this role.
No. Restricted permissions can only be granted at the resource, group, or category level. An assignment at the community level is currently not possible.
Yes, if the group itself is in their scope or they may edit every service in the group. A restricted admin cannot change an empty group.
Yes, if you can update the organization (standard role Super Admin). Via the three dots in the row you select Manage notifications. Details in Admin notifications.

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Troubleshooting

In user management, check via the three dots whether the restricted permissions are correctly set to the resources you want. Without an active restriction, a user with the View right at the resource level has access to all resources.
With an active SSO or SCIM connection, automatic user provisioning can overwrite individual permissions. Check the attribute mapping configuration and make sure role information is passed correctly.
Make sure resource groups are created in your account. The group/category selection is only shown if corresponding groups exist.