All Collections
Invoicing and payment
Set up online payment (Stripe Connect)
Set up online payment (Stripe Connect)

Integrate online payments into your booking process, including automatic invoicing and refunds.

Christina avatar
Written by Christina
Updated over a week ago

With anny you can integrate online payments into your booking process including automatic invoicing and refunds.It only takes 5 minutes to set up. How to do it? Find out here.

How do I activate Stripe Connect?

anny is a partner of Stripe, one of the largest online payment services in the world.To make online payments, set up a Stripe Connect account via anny.

Go to Account settings.

Go to Online payments and click on "Set up online payment"

  1. You will be redirected to Stripe Connect and must now enter your company details. First enter your e-mail address.

  2. Select the type of your business.

  3. Verify your personal information.

  4. Select the industry of your company.

  5. Your Stripe Connect account will now be verified by Stripe. The verification takes about 15 minutes to a few hours. The online payment options are then available in your anny account.

How does payment processing with anny work?

  • Activate the online payment mode in the service settings.

  • Customers can then pay directly online during the booking process.

  • Supported payment methods are credit card (VISA, Mastercard, American Express), ApplePay, SOFORT, giropay, iDEAL, GooglePay and PayPal

  • After receipt of payment, the funds minus anny fees will be credited to your own Stripe Connect account. One day after the booking date, at the earliest four working days after receipt of payment or at the latest 90 days after payment, the respective amount will be released for payment to your bank account.

  • In the event of cancellation, funds will be automatically refunded to the customer based on your cancellation conditions. anny fees will not be refunded to the provider.

    More about: How do I cancel a booking correctly?

  • If there are insufficient funds in your Stripe Express account, refunds to end customers cannot be made. There may also be (partial) refunds if the provider edits the end customer's booking, e.g. changes the duration or changes the service, resulting in a new total price.

  • You can set up automatic or manual payouts and receive your sales, minus fees, directly to your bank account. We provide an account statement and an invoice for the fees for each payout.


Can I offer payments in multiple currencies?

Yes, you can register another account with Stripe Connect via the Stripe Dashboard. The currency can then be used in anny Services. anny generally supports the processing of payments in the currencies USD, EUR, CHF, GBP, DKK, NOK, PLN and SEK.

Can I use an existing Stripe account?

It is not possible to connect an existing Stripe account.However, Stripe should recognize your email, so you only need to use one login to access both accounts.

Who can offer online payments?

Online payments can be offered by sole traders, corporations, associations and non-profits.

What are the fees?

The payment conditions are standardized at €0.40 per booking plus 5% of the total amount. Free bookings remain free of charge.

Are the fees gross or net?

The fees for payment processing are stated net plus VAT.

When will I receive my money?

You will receive the money one day after the booking date or at the latest 90 days after payment, the respective amount will be released for payment to your bank account.

The payment has been made, but I don't see it in the Stripe dashboard yet?

The money is only visible once the payment has been received. With asynchronous payment methods, such as bank transfer or direct debit, the receipt of payment may be delayed by several days

How does an online payment work?

  1. Navigate to your profile settings in Stripe Connect.

  2. In the "Payout details" section, select "anny GmbH".

  3. You can edit your payout account using the pencil icon.

Did this answer your question?