If you have integrated Stripe Connect into your anny account, it is important to keep track of the financial transactions correctly in your accounting software. Here is a detailed guide on what you need to do:
Set up an account for anny Stripe Connect:
Create a new account in your accounting software that functions in the same way as a bank account. This account represents your anny Stripe Connect account.
Post all incoming and outgoing payments that are processed via anny to this account.
Posting of incoming and outgoing payments:
Use the CSV file or the import of all (cancellation) invoices from anny to post transactions to the anny Stripe Connect account.
A payment from anny to your bank account is a transfer between the two accounts and does not require a separate receipt.
posting of fees:
Book the fee invoice for the use of Stripe Connect as an expense that has been paid from your anny Stripe Connect account.
Overview of accounting documents for payments
For each payment, anny provides the following documents:
Bank statement (.csv) with all relevant transactions for the period,
Account statement (.pdf) as a compact transaction overview,
Zip archive with all outgoing invoices that anny has created on behalf of the organisation,
Fee invoice (.pdf) for payment processing fees.
These documents help you to keep your accounts up to date and accurate.
Explanation of accounting documents
Explanation of accounting documents
Sales invoices
Here (online payment), the outgoing invoices included in a payment can be downloaded as a ZIP file. As a rule of thumb for reconciliation: the sum of the outgoing invoices minus the amount of the fee invoice corresponds to the expected net payment.
Exception: Payment disputes In the event of payment disputes, the bank will reverse the amount. No invoice will be generated for this, as the claim still exists. The customer must make the payment again. If the service is no longer provided, you can alternatively generate a cancellation invoice in the admin area. You can see chargebacks in the CSV/PDF account statement.
Fee invoice
The fee invoice shows the amount of transaction fees for the payout period. It serves as proof of your expense entry and explains which fee amount was deducted from the revenue. Tip: These documents help you to track payouts transparently and keep your accounts correct. Use the CSV account statement for detailed reconciliation, the outgoing invoices as proof of revenue, and the fee invoice for recording payment processing fees.
What does the "Account Statement" in anny show?
The statement reflects all movements of your Stripe Connect account.
Payments from bookings, subscriptions or package purchases are recorded as positive entries minus the anny service fee.
In the event of a 100 % refund or a successful payment dispute (“Dispute”), the amount previously credited is withdrawn and the fee already retained is charged separately. This results in additional entries labelled "Refund" or "Dispute".
Why don’t balances match the payment amount exactly?
The amounts in the statement are already net of anny fees. The figure shown therefore corresponds to the payout amount, not the customer’s gross payment.
Am I paying more fees than originally displayed?
No – fees are shown in anny net (excluding VAT), whereas the Stripe statement deducts the fees including statutory VAT.
Example (Germany, 19 % VAT):
Customer payment: €10.00
anny fee (5 % + €0.40) net: €0.90
VAT on the fee: €0.17
Payout shown on the statement: €8.93
In the event of a payment dispute, two separate entries appear:
– €8.93 (reversal of the payout amount)
– €1.07 (reversal of the fee incl. VAT)
In total, the original payment amount (€10.00) is reversed.
Are there additional fees for failed payments, disputes or refunds?
No. anny fees apply only to successfully completed payments. Any costs incurred by the payment method itself (e.g. PayPal fees) or by processing disputes with the bank are absorbed by anny as a goodwill gesture and are not passed on.
Why do I have a negative payout and a withdrawal from my bank account?
Sometimes it can happen that a refund cannot be fully covered by the current balance of your Stripe account. In these cases, the refund will still be processed, and the missing balance will be deducted from your deposited bank account. Here are two typical scenarios:
Case A: Cancellation before payout without sufficient credit: If you cancel a booking and there is insufficient credit from other payments, the refund amount will be greater than the balance. As anny does not refund the fees in the event of a refund, there will be a difference. These fees will be charged collectively in the next payout.
Case B: Cancellation after payout: If a cancellation is made after the payment has already been paid out (e.g., triggered by an admin), the Stripe balance cannot cover the payout because it has already been cleared to 0. In this case, the amount will be debited from your bank account. The anny fees have already been charged in the previous payout.
In both cases, there is no special invoice or separate document for the collection, as it has either already been settled or will be included in the next settlement. The collection is also to be regarded as a transfer posting in your accounting.