anny AI is an AI-powered phone assistant that takes calls and processes them in a fully automated manner. It can carry out bookings, answer frequently asked questions, provide information about your offerings, and transfer to real employees when needed. The assistant knows your resources, booking options, and prices, and works with the same rules as your online booking page.

anny AI supports over 20 languages and automatically detects the caller's language. A language switch during the conversation is also possible. Currently supported languages:

• German (de-DE)

• English – US (en-US)

• English – India (en-IN)

• French (fr-FR)

• Spanish – US (es-US)

• Italian (it-IT)

• Portuguese – Brazil (pt-BR)

• Dutch (nl-NL)

• Polish (pl-PL)

• Romanian (ro-RO)

• Ukrainian (uk-UA)

• Russian (ru-RU)

• Turkish (tr-TR)

• Arabic (ar-EG)

• Hindi (hi-IN)

• Bengali (bn-BD)

• Marathi (mr-IN)

• Tamil (ta-IN)

• Telugu (te-IN)

• Indonesian (id-ID)

• Japanese (ja-JP)

• Korean (ko-KR)

• Thai (th-TH)

• Vietnamese (vi-VN)

Yes, anny AI can make mistakes during the conversation – for example, misunderstanding a date or a name. The assistant usually recognizes misunderstandings itself and corrects them. Regardless, a booking that violates your configured rules can never occur. All availability and prices are checked in real time.

This depends on your anny AI package. In the smallest package, only one call can be handled at a time – like a normal phone. In larger packages, up to three parallel conversations are possible. If you need more, contact anny Support.

anny AI responds with a natural conversational pause so as not to interrupt callers prematurely. There is no noticeable or unpleasant delay. When the assistant checks something in the system (e.g., availability), typing sounds can be heard – similar to a human employee looking something up.

There is no fixed upper limit for the conversation duration. Very long conversations (e.g., over 30 minutes) are charged like any other conversation – to the second. The assistant does not end the conversation automatically after a certain time, but only when the matter is resolved or the conversation obviously becomes pointless (provided the "End conversation" tool is activated).

Should anny AI be unreachable, a forwarded call rings without an answer or falls back to your regular voicemail – depending on the configuration of your phone provider. A failure does not affect your existing phone number or your anny booking system.

You can deactivate call forwarding on your phone at any time (e.g., via GSM code ##002#). anny AI remains technically active but no longer receives calls. This way, you can switch between personal availability and AI operation.

If the conversation is ended prematurely before the booking is completed, no booking is created. No incomplete or "hanging" bookings arise in the system.

If the employee is unreachable, anny AI returns to the conversation and informs the caller. Depending on the configuration, the assistant can then offer alternative help (e.g., make a booking, take a message, or try another person).

No. anny AI only takes incoming calls. Active outgoing calls (e.g., reminder calls or callbacks) are currently not possible.

Yes, anny AI also takes calls from withheld numbers. However, in this case, no automatic person recognition can take place – the caller is not greeted by name and has no access to existing allowances or bookings.

Bookability via anny AI is based 1:1 on your public booking page – there is no separate setting for phone booking. What is bookable on the booking page can also be booked by phone. If resources are only visible to community members, the same restrictions apply: They are only visible to anny AI if the caller is recognized as a community member via their mobile number.

Yes, anny AI can add multiple bookings to the cart in one conversation – e.g., multiple participants for an event or booking series for courses with set dates. Recurring bookings (e.g., "every Monday") are currently not possible via anny AI.

There is no separate voicemail function. However, all information that callers communicate to the assistant is recorded in the conversation summary. You receive this via email after each conversation. A call can therefore also be used to "leave a message."

Yes. All SMS that anny AI sends as part of booking confirmations or checkout links are included in the price of your anny AI package and are not charged separately.

Yes. According to EU regulation, an AI must clearly identify itself as AI when interacting with humans. In the default configuration of anny AI, this is already included in the start message. If you customize the start message, make sure this notice is retained.

By default, full conversation recording (audio) is activated. This is announced in the start message and is legally required as long as recording is active.

Recordings are retained for 7 days and then automatically deleted.

Yes, the recording can be disabled. In this case:

No, active consent is not required. It is sufficient that the recording is clearly indicated in the start message. If callers stay in the conversation after the notice, this is considered implied consent. Anyone who does not want to be recorded can hang up or – provided the tool is activated – ask to stop the recording during the conversation.

No. Your conversation data (audio, transcripts, summaries) is not used for training the AI models. The data serves exclusively for conversation documentation for your company.

anny AI processes all spoken content in real time to conduct the conversation. If callers mention sensitive information (e.g., health data, payment data), this appears in the transcript. It is therefore advisable to specify in your assistant's behavioral rules that it should not actively request sensitive data such as credit card numbers or health information.

Only persons with admin access in your anny organization can access the recordings and transcripts. anny employees have no access to your conversation data unless you grant explicit authorization in a support case.

Recordings are automatically deleted after 7 days. Premature manual deletion of individual recordings is possible via the conversation log.

After termination of your anny AI package, your account is archived. After 7 days, all conversation recordings, transcripts, and summaries are deleted. Transcripts and summaries that belong to a booking can still be found in the message feed of a booking. Your anny AI phone number is deactivated and cannot be reused.

Yes. anny AI is designed for operation within the EU. Data processing is GDPR-compliant. Details are governed by the supplementary agreement that you confirm upon activation.

Callers are identified via their mobile number, provided it is stored as a customer in anny. Person recognition is automatic – you do not need to configure anything additional, except to maintain the mobile numbers in the customer profiles.

Billing is calculated to the second based on the actual conversation duration. The exact price per minute depends on your selected anny AI package.

anny AI usage is billed separately from your existing anny subscription.

Upon activation of an anny AI package, the price is calculated proportionally to the current usage period. You can view your current minute consumption at any time in the anny AI area.

anny AI is available from the Essential Plan onwards. In lower plans, the feature is not accessible.

Your assistant remains reachable. Conversations conducted beyond the allowance are charged additionally as excess usage at the applicable minute price. There is no automatic block.

Only conversations that are actually connected are charged. If a person calls and immediately hangs up (before the conversation takes place), no costs arise. However, if a connection is made – even with spam calls – the conversation time counts.

You can cancel your anny AI package at the end of the term. A temporary pause is not provided as a separate function – but you can deactivate call forwarding so that no more calls come in to anny AI. The number remains in place in this case.

For anny AI to function optimally, your anny system should be fully set up:

Do you want to continue having personal conversations and only use anny AI as a backup? Set up conditional call forwarding:

Regularly review the conversation logs and identify questions that your assistant could not answer satisfactorily. Add corresponding entries to the knowledge base.

Make sure the phone hours in the "Company" section of the anny AI configuration are current. Calls are only transferred to employees within these times.

If you do not want to receive an email after every conversation, you can deactivate the notification in your profile settings in the admin area under Notifications.