Your anny AI assistant can be extensively configured. You determine how it sounds, which language it speaks by default, how it greets callers, what name it bears, how it behaves, and which tasks it is allowed to perform. In addition, you can define scenarios, control recording, and configure the legal notice. You will find all customizations in the configuration interface.
Requirements
anny AI is activated (Organization Settings > anny AI).
You have access to the configuration interface.
Where to find the settings
Navigate to Organization Settings > anny AI.
Click on Configure.
In the left menu, you will find the Assistants section – select your assistant there.
Changing voice and default language
Open your assistant's settings.
Navigate to the Voice section.
Choose from the available voices (male and female). Each voice is multilingual – it automatically works in all supported languages.
Set the default language in which your assistant begins conversations.
Save the change.
Note: You do not need to choose a separate voice for each language. The selected voice automatically adapts to the language of the conversation. If a caller speaks in a different language, the assistant switches automatically.
Changing the name
Open your assistant's settings.
Edit the Name field.
Enter the desired name with which your assistant introduces itself.
Save the change.
Tip: Choose a name that suits your company. The assistant introduces itself with this name during the conversation.
Configuring the start message (Greeting Announcement)
The start message is the first sentence callers hear. Here the assistant identifies itself and sets the tone for the conversation.
Open your assistant's settings.
Navigate to the Start Message field.
Edit the text as you wish.
Save the change.
Important: According to EU regulation, an AI must clearly identify itself as AI when interacting with humans. Make sure your start message contains a clear indication that this is an AI assistant. If conversation recording is activated, it must also be noted that the conversation is being recorded.
Tip: Incorporate the legal notice (AI identification and, if applicable, recording notice) directly into your own start message. This sounds more natural than the automatic standard announcement (see the "Legal Notice" section below).
Different start message outside opening hours
You can store a separate start message that is only played outside the configured phone hours. This way, you can inform callers that no one is personally available at the moment, but the assistant is happy to help.
Open your assistant's settings.
Navigate to the Start Message Outside Opening Hours field.
Enter the desired text (e.g., "Hello, you have reached us outside our business hours. I am your AI assistant and am happy to help you.").
Save the change.
Greeting on forwarding
When calls come in via call forwarding from another number, you can store a special greeting that is used in this case.
Open your assistant's settings.
Navigate to the Greeting on Forwarding field.
Enter the desired text.
Save the change.
Note: This greeting is only used when the call comes in via call forwarding – not for direct calls to the anny AI number.
Legal Notice (Toggle)
In the configuration interface, you will find the Activate Legal Notice toggle. When this is activated, a standard announcement is played before your own start message, indicating the AI and, if applicable, the recording.
Recommendation: We recommend deactivating the toggle and instead incorporating the legal notice directly into your own start message. This ensures a more natural conversation start, as no separate announcement is made before your greeting.
The toggle is optional, provided your own start message:
clearly communicates that this is an AI assistant
indicates the conversation recording (if it is activated)
Role, Style, and Custom Rules
In the Role section, you can give the assistant behavioral instructions that influence its conversational style and behavior:
How formally or informally it speaks
Whether it should preferentially mention certain information
How it should react to ambiguities
Which topics it should avoid
In addition, you can add custom rules that further refine the assistant's behavior. These rules act as additional guardrails for the conversation.
Tip: Phrase the instructions clearly and concretely. Instead of "Be friendly," better: "Greet callers by their name, if known, and actively offer help."
Defining Scenarios
In the Scenarios tab, you can store additional conversation scenarios that suit your business. Scenarios are behavioral rules that take effect depending on the course of the phone call. They help the AI categorize the call into an appropriate call scenario at the end.
Examples of scenarios:
Membership inquiry
Complaint management
Appointment rescheduling
General information
How to create a scenario:
Open your assistant's settings.
Switch to the Scenarios tab.
Click on Add Scenario.
Enter a name and the behavioral rules for this scenario.
Save the scenario.
Note: Scenarios influence how the assistant reacts in certain conversation situations and enable you to evaluate your calls in a more differentiated way (e.g., "How many calls were membership inquiries?").
Managing Capabilities (Tools)
In the Tools tab, you can determine which capabilities your assistant has:
Make bookings – The assistant can check availability and create bookings.
Knowledge base – The assistant accesses stored FAQ entries.
Web search – The assistant can search your website for information.
Employee transfer – The assistant can transfer calls to real employees.
End conversation – The assistant can end the call independently when the matter is resolved.
Disable recording on request – Callers can ask to stop the recording during the conversation.
Each tool can be activated or deactivated individually. Only activated tools are available to the assistant during the conversation.
Disabling Recording
Conversation recording is activated by default. You can disable it completely:
Open your assistant's settings.
Deactivate the Recording option.
Save the change.
When recording is disabled:
No audio recording is created.
The reference to the recording can be removed from the start message.
The transcript and summary of the conversation are still created.
Note: Regardless of this setting, callers can also ask to stop the recording during a conversation – provided the "Disable recording on request" tool is activated.
AI Model
The AI model used cannot be changed independently. Upon request, anny can switch to purely European models.
Important: Switching to European models is not recommended due to losses in quality and performance. Contact anny Support if you nevertheless require this option.
FAQ
Do I have to say that this is an AI?
Yes, this is legally required. You can either incorporate the notice directly into your start message (recommended) or activate the "Legal Notice" toggle, which prepends an automatic standard announcement.
Can I omit the legal notice?
No. The AI must always identify itself as AI. You only decide whether you incorporate the notice into the start message yourself or use the automatic announcement.
Which languages does the assistant speak?
anny AI supports over 20 languages and automatically switches to the caller's language. The selected voice works in all languages.
Can I test how my assistant sounds?
You can test your assistant at any time by calling the anny AI number.
Can I switch the AI model?
Not independently. Upon request, a switch to European models is possible – but this is not recommended due to lower quality.
What are scenarios good for?
Scenarios help the AI behave in a targeted manner in certain conversation situations and enable you to better categorize and evaluate your calls.