With this feature, you can decide individually for each subscription plan, service, or booking package in anny whether an additional, differing delivery address should be requested in the booking form. This is especially helpful when a customer's default address does not match their actual delivery address.
Particularly for shipping and postal use cases, this helps you avoid follow-up questions, manual corrections, and failed deliveries. Instead of collecting the correct address after the booking, you capture it directly in the appropriate step of the booking process.
Who is this feature for?
This feature is suitable for admins and providers who offer services in anny that involve physical shipping or postal delivery and need to distinguish between the regular address and the actual delivery address.
Typical use cases:
when you ship hardware or equipment to employees working from home.
when you offer mailbox rentals and the delivery address differs from the main address.
when you manage subscription plans that include physical shipping.
when you offer services that require documents, devices, or materials to be sent to a different address.
when you sell booking packages that require postal delivery.
What changes with this feature?
From your customers' perspective:
In the booking form, a separate delivery address can be entered in addition to the regular address.
The additional address section only appears if the feature has been activated for the booked subscription plan, service, or booking package.
This allows customers to specify directly during the booking process where a shipment or postal delivery should be sent.
From the admin's perspective:
You don't control the additional delivery address globally, but specifically per subscription plan, service, or booking package.
You can map shipping and delivery processes more accurately, without having to manually ask about special cases.
Bookings with a differing delivery address can be prepared more cleanly because the relevant information is captured during the booking process.
Support and operations teams need to ask for the correct delivery address less often.
Where can you find the feature in anny?
You'll find the setting directly in the configuration of the respective product:
in the desired subscription plan
in the desired service
in the desired booking package
There, you can activate the option to request an additional delivery address in the form.
Requirements and dependencies:
You use at least one subscription plan, service, or booking package in anny with a shipping or postal use case.
You decide for each product individually whether the additional delivery address should be requested.
The behavior applies to the respective booking form of the configured product.
Important: The feature is a product-specific setting. If you offer multiple subscription plans, services, or booking packages with shipping, you need to activate the option in each one where the delivery address should actually be requested.
Practical examples
Example 1: Equipment shipping to a home office
Example 1: Equipment shipping to a home office
Goal: An employee books hardware for her home office via anny. The default address is the company address, but delivery should be made to her private address.
Open the desired service for hardware shipping.
In the configuration, activate the option for an additional delivery address in the booking form.
Save your changes.
Open the booking process in the customer view as a test.
Check whether an additional section for the delivery address is visible next to the regular address.
As an example, enter the company address as the regular address and the private address as the delivery address.
Example 2: Mailbox rental with a differing delivery address
Example 2: Mailbox rental with a differing delivery address
Goal: A customer books a mailbox rental. Her regular address is not the same as the address to which postal items should be delivered.
Open the relevant booking package or the appropriate subscription plan.
Activate the option for the additional delivery address.
Save the configuration.
Start a test booking for this offer.
Check whether a separate delivery address section appears in the form.
Enter two different addresses as a test to review the process from the customer's perspective.
When does this feature make sense?
The feature is particularly useful
when your customers regularly want deliveries sent to a different address than their default address.
when you map shipping or postal use cases in anny.
when you want to avoid follow-up questions about the correct delivery address.
when you want to differentiate per product whether an additional delivery address is needed or not.
FAQ
Can I activate the additional delivery address for all bookings at once?
No. The feature is configured per subscription plan, service, or booking package and only applies where you activate it.
When do customers see the delivery address field?
The additional field only appears for bookings made through an appropriately configured offer.
Does the delivery address replace the regular address?
No. The delivery address is an additional, separate address for the specific delivery case.
Do I need to activate the feature even if only individual offers involve shipping?
Yes. That's exactly what the setting is intended for: you activate it only for those offers where a separate delivery address is required.
Troubleshooting
Problem: No additional delivery address appears in the booking form.
First, check whether the feature has been activated on the relevant subscription plan, service, or booking package. Without this activation, the form remains unchanged.
Problem: The feature is visible on one offer but not on another.
This is expected behavior because the setting applies per product. Check each offer individually.