What are add-ons?
Add-ons are products or services that a customer can add to their main booking during the booking process. Their availability is unlimited, and billing is based on the selected quantity and the set price.
Typical examples include:
Drinks or a catering package for a meeting room
A presentation kit, flip chart, or projector
Creating and assigning add-ons
Activate the feature
Before you can use add-ons, make sure the feature is activated in your account.
Navigate to Account Settings in the top right corner.
Select the Features tab.
Activate the Add-ons option.
Configuration
Add-ons are created globally and then assigned to specific Booking Options.
Go to Resources and select the desired resource.
Click on the Booking Options tab and select the booking option you want to add add-ons to (e.g., "hourly booking").
Switch to the Add-ons tab.
Click + Add to create a new add-on. Here, you can configure the following details:
Image: Choose a suitable image for your add-on.
Name: Give your add-on a name.
Group: Helps with internal organization (e.g., for exporting, you can select the entire "Catering" group).
Description/Subtitle: Optionally, you can describe your add-on.
Pricing: Choose between a
Price per unit
per interval, or
relative price
Optionally, you can add tiered pricing (e.g., from 3 units, the price is €2 more per unit).
Settings:
Define the available minimum and maximum quantity.
Activate "Full refund on cancellation" to override the booking option's standard cancellation policy.
Enter the required lead time (minutes, hours, days) needed to provide the add-on.
Activate the option that the add-on is "Offered and invoiced by a third party" when dealing with external service providers.
Select Featured to highlight the add-on during the booking process. The add-on will be displayed under the date and time selection.
On the right side, you'll see a list of all add-ons ever created in your account. Drag and drop the desired add-ons to the left to link them with the currently edited booking option.
Who gets notified about booked add-ons?
After a customer has booked an add-on, it's crucial that the responsible people (e.g., the catering team) are informed. There are two flexible ways to do this:
Option 1: Real-time overview in the admin area (for internal teams)
If the responsible people (e.g., the facility team) have their own admin access, they can get a real-time overview at any time.
Customize Columns: Navigate to the Bookings section. Click the gear icon (⚙️) above the table to configure the columns. Here, you can display your created add-ons (e.g., "Catering," "Soft Drinks") as separate columns. This allows you to see what has been ordered at a glance.
Set Filters: For an even better overview, click Filter in the top right. Under Additional Options, select the add-ons you want to see (e.g., all bookings that include "Catering"). This will narrow down the list to only the relevant bookings.
This filtered view gives your team an up-to-date status at all times and allows them to react to changes immediately.
Option 2: Automated exports via email (for external teams)
If the responsible teams (e.g., a catering company) shouldn't have access to the admin area, scheduled exports are the perfect solution.
Apply Filters: First, filter the booking list as described in Option 1 to display only the relevant bookings.
Schedule Export: Click the three dots (...) in the top right and select Schedule Export.
Configure Export:
Interval: Set how often the report should be sent (e.g., daily at 8:00 AM).
Recipient Email: Enter the recipient's email address (e.g.,
catering@yourcompany.com).Use Filters: The export will automatically use the filter you previously set. This ensures your colleagues only receive the information they truly need.
Format & Columns: Choose the format (e.g., Excel) and whether to export all columns or only your configured ones.
This way, you can initiate a fully automated workflow that ensures all orders are reliably sent to the right place without any manual intervention.