> ## Documentation Index > Fetch the complete documentation index at: https://docs.anny.co/llms.txt > Use this file to discover all available pages before exploring further. # Terms of Use > General terms of use for end users of the anny platform. *Version dated 26.03.2021* These terms of use are addressed to end customers and booking users. *If copies of these GTC have been made in languages other than German, only the German version is binding for anny and the provider.* [anny GmbH](https://anny.co/imprint) offers end customers the opportunity to book or purchase resources listed by providers on the platform. These terms of use constitute a binding agreement between anny and the end customer. By using the platform provided by anny, the end customer agrees to these terms. ## § 1 Offer, Management of Resources (1) anny offers end customers a simple and fast way to book and purchase resources listed on the platform by providers. These resources may include staff, objects, areas, rooms, ticket and registration management, as well as other services. These resources may be provided free of charge or subject to payment by the provider. (2) anny is neither the creator, organizer, nor owner of the resources listed by providers. anny merely provides the platform for the mediation of these resources and enables end customers to book or purchase the listed resources. anny supports the connection between providers and end customers. (3) The provider bears sole responsibility for ensuring that all resources offered comply with applicable regulations and laws and are properly provided as described. The provider is also solely responsible for ensuring that the resources offered are actually available. ## § 2 Registration, Customer Account (1) To book or purchase resources on anny more easily, registration (customer account) is possible. Registration is generally optional. A provider may require registration for certain resources. (2) The data provided during registration must be truthful, accurate, current, and complete in order to use anny's service. The end customer is also obligated to keep their registration data up to date. (3) By using the customer account, the end customer is responsible for maintaining the confidentiality of their account and password, as well as for restricting access to this account, and, to the extent permitted by applicable law, agrees to be responsible for all activities carried out through their account or password. (4) End customers may not use anny in any way that is likely to interrupt, damage, or otherwise impair anny's service or access to it. Furthermore, end customers may not use their account for fraudulent purposes or in connection with a criminal offense or unlawful activity. ## § 3 Access to anny/License (1) The end customer is obligated to comply with the security requirements corresponding to the current state of technology. This includes, in particular, the use of secure passwords. In addition to keeping passwords confidential, unauthorized use of anny by third parties must be prevented. (2) The end customer will immediately notify anny upon knowledge or suspicion of misuse of access data or passwords. In this case, anny is entitled to block access to anny until the circumstances have been clarified and the misuse has been stopped. The end customer is liable for any misuse of access to anny attributable to them. (3) No service provided by anny may be reproduced, duplicated, copied, sold, resold, or otherwise used for commercial purposes without express written consent. (4) The entire content of the anny platform is the property of anny or third parties. End customers may not extract and/or reuse any parts of the platform without express written consent from anny or the provider. In particular, end customers may not use data mining, robots, or similar data collection or extraction programs to extract any substantial parts of anny for reuse without the express written consent of anny. ## § 4 Payment Processing (1) anny enables end customers to process payments for paid resources directly through anny. (2) anny provides common payment options (including "credit card") for this purpose. A list of all payment options offered can be found on the platform. (3) Payment processing through anny does not make anny a contractual partner of the end customer regarding the booked or purchased resource from the provider. anny merely handles the payment processing on behalf of the respective provider. (4) The end customer expressly agrees to receive invoices exclusively in digital form. ## § 5 Termination/Duration (1) The customer account created at anny is set up for an indefinite period. (2) The customer account created at anny can be deleted at any time by the end customer. (3) anny reserves the right to close end customer accounts if they violate applicable law, contractual agreements, or the provisions of these terms of use. ## § 6 Data Protection anny is aware of the importance of the end customer's personal information. Personal information provided to anny is subject to anny's privacy policy. ## § 7 Liability (1) There are no contractual relationships between anny and the end customer regarding the execution of bookings or purchases of resources. A contract is concluded exclusively between the end customer and the provider. (2) anny is not responsible for ensuring that the resources listed by the provider are actually available or that they are exactly as the provider described them. The provider is responsible for the sale or provision of the offered resources. Any complaints from end customers, as well as all other matters arising from the contract between the end customer and the provider, are solely the responsibility of the provider. (3) anny is not liable for disruptions or damages of any kind caused by circumstances beyond its control that could not have been foreseen or avoided even with the exercise of due commercial diligence. (4) anny's liability for damages to the end customer is excluded. This exclusion of liability does not apply to damages resulting from injury to life, body, or health, as well as other damages based on intentional or grossly negligent breach of duty by anny or its legal representatives or vicarious agents. (5) To the extent that anny's liability is excluded or limited, this also applies to the liability of anny's legal representatives, vicarious agents, and their personal liability. (6) The anny platform may contain links. anny is not responsible for any external links and their content. ## § 8 Booking Confirmation Resources booked through anny are confirmed to the end customer via email, directly, or by booking confirmation from the provider. ## § 9 Consumer Rights (1) The end customer has a right of withdrawal against the provider. ### Cancellation Policy and Cancellation Form (End Consumer) #### Right of Withdrawal You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day the contract was concluded. To exercise your right of withdrawal, you must inform the provider by means of a clear statement (e.g. a letter sent by post, fax, or email) of your decision to withdraw from the contract. You may use the model withdrawal form, but it is not mandatory. To meet the withdrawal deadline, it is sufficient that you send the communication concerning the exercise of the right of withdrawal before the withdrawal period expires. #### Consequences of Withdrawal If you withdraw from this contract, all payments made will be refunded to you without delay and at the latest within 14 days from the day on which the notification of your withdrawal of this contract was received by the provider. The same means of payment that you used for the original transaction will be used for the refund, unless expressly agreed otherwise with you. In no case will you be charged fees for this refund. If services have already been commenced during the withdrawal period, you must pay a reasonable amount corresponding to the proportion of services already provided up to the point at which you informed the provider of the exercise of the right of withdrawal, compared to the total scope of services provided for in the contract. #### Exclusion of the Right of Withdrawal The right of withdrawal expires in the case of a contract for the delivery of digital content or the provision of services, provided that we begin performance of the contract with your express consent and you have confirmed your knowledge that by consenting to the commencement of performance of the contract, you lose your right of withdrawal with regard to digital content and services. #### Model Withdrawal Form If you wish to withdraw from the contract, please fill out this form and send it back: To:
\[Provider]
\[Address]
Phone \[ • ]
Email \[ • ] "I/we hereby withdraw from the contract concluded by me/us on \_\_\_\_\_\_\_\_ for the \[ • ] Ordered on \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Name of consumer(s): \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Address of consumer(s): \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Signature of consumer(s) (only for paper notification): \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Date: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_" (2) The right of withdrawal does not apply pursuant to § 312 g (2) No. 9 BGB * for contracts for services related to leisure activities, if the contract provides for a specific date or period for the provision (e.g. concert events) * for the delivery of goods that are not suitable for return for reasons of health protection or hygiene and whose seal was removed after delivery, or which were inseparably mixed with other goods after delivery due to their nature * for contracts for the delivery of audio or video recordings or computer software in a sealed package if the seal was removed after delivery * for contracts for the delivery of goods made to customer specifications or clearly tailored to personal needs * for contracts for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded * for contracts for the delivery of newspapers, periodicals, or magazines, with the exception of subscription contracts for the delivery of such publications (3) All other rights to which the end customer is entitled as a consumer, such as supplementary performance, reduction, withdrawal, damages, or termination, must be asserted against the respective provider. ## § 11 Alternative Dispute Resolution (1) The European Commission provides a platform for online dispute resolution (ODR platform) for consumer disputes. The following link takes you directly to the EU Commission's platform for online dispute resolution: [https://www.ec.europa.eu/consumers/odr](https://www.ec.europa.eu/consumers/odr) (2) In the event of complaints, anny strives for an amicable and customer-oriented solution with the end customer. anny therefore does not participate in dispute resolution proceedings before a consumer arbitration board. anny is also not legally obligated to do so. ## § 12 Final Provisions Should individual provisions of these terms of use be or become wholly or partially void or ineffective, this shall not affect the validity of the remaining provisions. In place of provisions not included or ineffective provisions of these terms of use, the statutory provisions shall apply. If a statutory provision is not available in the respective individual case, the parties shall enter into negotiations to establish an effective provision in place of the non-included or ineffective provision that comes as close as economically possible to the ineffective provision.