> ## Documentation Index
> Fetch the complete documentation index at: https://docs.anny.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Set Up Stripe Connect

> Set up online payments to charge for bookings directly during the booking process.

With Stripe Connect, you integrate online payments into your booking process. Customers pay directly when booking, and you get automatic invoicing and refunds for cancellations.

## Set up Stripe Connect

<Steps>
  <Step title="Open online payments">
    Open the **Account settings** via the **avatar** (top right) and switch to the **Online payments** tab. Click **Set up online payment**.
  </Step>

  <Step title="Create a Stripe Connect account">
    You are redirected to Stripe. There, enter your email address, business type, personal details, and industry. Confirm your entries.
  </Step>

  <Step title="Wait for verification">
    The anny CS team verifies your account. The review usually takes a few hours. After that, the online payment options are available in your anny account.
  </Step>

  <Step title="Enable online payment in booking options">
    Open the booking option you want and enable the **Online payment** mode. Customers can now pay online during the booking process.
  </Step>
</Steps>

<Tip>
  You can set the payout schedule under **Account settings** → **Online payments**: daily, weekly, every two weeks, or monthly. Outside the schedule, you can trigger a payout manually at any time via **Pay out now**.
</Tip>

## Check the result

After successful verification, you see the status "Active" under **Account settings** → **Online payments**. The **Online payment** option is available in your booking options. Customers can now pay during the booking process by credit card, Apple Pay, Google Pay, iDEAL, TWINT, or PayPal.

## FAQ

<AccordionGroup>
  <Accordion title="How high are the fees?">
    0.40 € per booking plus 5% of the total amount (net, plus VAT). Free bookings remain free of charge.
  </Accordion>

  <Accordion title="When do I receive my money?">
    The money is available one day after the booking date, but still needs to be processed: it is released to your bank account at the earliest 5 business days after payment, and at the latest 90 days after payment. For SEPA payments, Stripe needs 6 business days of processing time.
  </Accordion>

  <Accordion title="Can I use an existing Stripe account?">
    No. You create a new Stripe Connect account through anny. However, Stripe recognizes your email, so you only need one login for both accounts.
  </Accordion>

  <Accordion title="Which payment methods are supported?">
    Credit card (VISA, Mastercard, American Express), Apple Pay, Google Pay, iDEAL, TWINT, and PayPal. Apple Pay and Google Pay also work in the widget and can be used for subscriptions.
  </Accordion>

  <Accordion title="Can I offer payments in several currencies?">
    Yes. Add another account in the Stripe Connect dashboard. anny supports EUR, USD, CHF, GBP, DKK, NOK, PLN, and SEK.
  </Accordion>
</AccordionGroup>

## Troubleshooting

<AccordionGroup>
  <Accordion title="Verification takes longer than expected">
    In exceptional cases, the review can take longer. Contact anny support so we can check the status.
  </Accordion>

  <Accordion title="The payment went through but does not appear in the Stripe dashboard">
    For asynchronous payment methods (for example bank transfer, direct debit), the incoming payment is delayed by several days. The payment only becomes visible in the dashboard once it has arrived.
  </Accordion>

  <Accordion title="Refund fails">
    Your Stripe Connect account balance is not sufficient. Make sure there is enough balance before you carry out cancellations with a refund.
  </Accordion>
</AccordionGroup>

> Important information for agents:
>
> * UI path: **Avatar** (top right) → **Account settings** → **Online payments** → **Set up online payment**
> * Feature: payment processing & invoicing (from Essential)
> * Verification: the anny CS team (not Stripe) verifies the account
> * Fees: 0.40 €/booking + 5% of the total (net, plus VAT); anny fees are not refunded on cancellation
> * Payout: available 1 day after the booking date, processed at the earliest 5 business days after payment, at the latest 90 days; SEPA: 6 business days
> * Payment methods: credit card (VISA, Mastercard, Amex), Apple Pay, Google Pay, iDEAL, TWINT, PayPal
> * Apple Pay and Google Pay now also work in the widget and for subscriptions
> * No existing Stripe account can be used, only a new Stripe Connect account via anny
> * Currencies: EUR, USD, CHF, GBP, DKK, NOK, PLN, SEK
> * Booking on request: charged directly; refunded if declined
> * Change payout account: via Stripe Connect dashboard → profile settings → payout details
> * Related articles: Online Payments & Fees, Stripe Support, Cancellation Policy