> ## Documentation Index
> Fetch the complete documentation index at: https://docs.anny.co/llms.txt
> Use this file to discover all available pages before exploring further.
# Manage Bookings and Payments in the POS App
> Organize your calendar, switch users securely in your team and handle payments in just a few clicks.
The anny POS app brings your entire booking management right to the front desk. You navigate the calendar intuitively, create new bookings for walk-ins and bill services directly from your tablet. Individual PINs let your team share one tablet securely.
## Who it's for
This workflow is for anyone on staff who runs day-to-day operations on site:
* Front-desk managers who create bookings for walk-in customers.
* Support teams who edit or cancel existing appointments.
* Admins who set up the point-of-sale system for on-site staff.
## Where to find the feature
You'll use the main views of the anny POS app for these processes: the **calendar** and the **user menu** at the top right.
Requirements:
* You've installed the app on your tablet and logged in.
* You've fully set up your resources and booking options/services in anny.
**Important**: Payments in the calendar can only be processed smoothly through the POS app if your tablet has first been paired with a card reader or Tap to Pay.
## How the logic works
Saving and paying for bookings in the app follows a simple principle:
* **Checkout**: Saves the booking and immediately opens the payment page so you can charge the amount directly through the reader.
* **Save**: Only creates the booking as a draft in the calendar. You start the actual payment later, manually, from the calendar. That keeps you flexible and lets you decide case by case whether payment happens right away or at the end of an appointment.
## Step-by-step guide
### Create a new booking and bill it right away
As an admin, you create a booking for a walk-in customer and charge the amount immediately.
1. Open the **calendar** in the anny POS app.
2. Click **+ New** to start a new booking.
3. Select the services and date you want.
4. In the order summary shown, click **Complete paid booking**.
5. Check the booking summary and tap **Pay**. *The payment method opens and the customer can hold their card against the connected reader. The booking is then paid successfully and visible in the calendar.*
### Secure user switching in your team
When several staff members share one tablet at the front desk, you can switch seamlessly and securely.
1. Click the **user profile** in the menu at the top right.
2. Log in once as a new team member with your normal anny password.
3. In the next step, optionally set an individual PIN.
4. From then on, simply click the profile to switch and enter the relevant PIN. *Each staff member works securely in their own view, without re-entering the long password every time they switch.*
## When it makes sense
* The POS app is your central tool when you manage front-desk operations dynamically.
* When you need to create, edit or cancel bookings for customers flexibly.
* When your team consists of several people working on the same device.
* When you want to decide case by case whether payments are due now or later. That way you always keep full visibility over all of the day's appointments and revenue.
You'll find the fee overview here under [Online Payments & Fees](/en/online-payments).
## FAQ
You can reset your PIN easily. Click your user and enter your regular anny password again to authenticate and set a new PIN.
Yes. The PIN applies individually per user. A specific PIN code can, for example, be set up only for managers to access certain views.
Yes. Click a booking in the calendar to edit it directly in the app or cancel it if needed.
No. In the app's first release, only card payments through the reader or Tap to Pay are supported.
In principle this is possible, but these features aren't available yet in the app's first release. They'll be added in future updates.
The receipt can be sent to the email address stored with the booking, or printed in A4.
Yes, this works like the cancel and decline function in the admin area. The refund happens digitally without a card.
## Troubleshooting
You might be in the wrong time view. The app offers different calendar views (e.g. day, week). *Switch the view in the menu at the top to make bookings on other days or times visible.*
Check whether your card reader is connected. Go to the calendar, click the existing booking and choose the option to pay. *If the device isn't connected, start pairing again or show the built-in QR code for a smartphone payment.* Learn more: [Set Up Card Readers & Tap to Pay in the POS App](/en/pos-app-setup)