> ## Documentation Index
> Fetch the complete documentation index at: https://docs.anny.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Mobile Notifications

> Send customers and hosts SMS, WhatsApp, or Telegram messages about bookings, check-ins, and reminders.

With mobile notifications you reach your customers and hosts directly on their smartphones, in addition to email. Whether it is a booking confirmation, a reminder, or a note to the host that a visitor has arrived: SMS, WhatsApp, and Telegram make sure important messages do not get lost.

<Info>
  Available from the **Essential** plan. Each message sent is billed according to your current pricing.
</Info>

## How do mobile notifications work?

After you activate them in the account settings, you decide which channels (SMS, WhatsApp, Telegram) are used for which events. Customers decide for themselves at checkout whether they want to receive mobile notifications and through which channel.

### Available channels

| Channel  | Requirement                          |
| -------- | ------------------------------------ |
| SMS      | Phone number in the customer profile |
| WhatsApp | Phone number in the customer profile |
| Telegram | Phone number in the customer profile |

### Available events

| Event                     | Description                                                                  |
| ------------------------- | ---------------------------------------------------------------------------- |
| Booking confirmation      | Message on a successful booking                                              |
| Booking updates           | Changes to existing bookings                                                 |
| Booking reminders         | Reminder before the booking starts                                           |
| Self check-in             | Message on a successful self check-in                                        |
| Visitor checked in (host) | The host is informed as soon as a visitor checks in at the check-in terminal |
| Certificate notifications | Message when a certificate is issued                                         |

<Tip>
  The option "Always send mobile notification" overrides the customer setting. Only activate it when your use case requires it (for example, in visitor management, where the host must be informed).
</Tip>

## When do I use this?

* **You offer services where customers must arrive on time (for example, hairdresser, practice)**: SMS or WhatsApp reminders significantly reduce no-shows.
* **Your company uses visitor management and the host must learn immediately that a guest has arrived**: The "Visitor checked in (host)" notification informs the host by SMS as soon as the guest signs in at the terminal.
* **Your customers do not read emails promptly**: A push message on the phone is noticed faster than an email in the inbox.
* **Not suitable for**: Purely internal planning without customer contact. Here, email notifications and the dashboard are enough.

## Relationship to other features

* **Check-In & Check-Out**: The "Visitor checked in (host)" event requires a check-in terminal with visitor management to be set up.
* **Broadcasting**: Broadcasting uses its own channels (email, SMS, push). Mobile notifications are transactional and event-based, broadcasting is proactive and campaign-based.

## Settings & options

| Setting (admin)                 | Description                                            |
| ------------------------------- | ------------------------------------------------------ |
| Activate mobile messages        | Turns the feature on (paid)                            |
| Mobile messages via SMS         | Activate SMS as a channel                              |
| Mobile messages via WhatsApp    | Activate WhatsApp as a channel                         |
| Mobile messages via Telegram    | Activate Telegram as a channel                         |
| Always send mobile notification | Sends regardless of the customer setting               |
| Events (activated individually) | Decide per event whether a mobile notification is sent |

On the booking page, customers can also choose their preferred channel at checkout.

## Examples

<AccordionGroup>
  <Accordion title="Hairdresser sends a booking reminder via WhatsApp">
    A hair salon wants to reduce no-shows by having customers receive a WhatsApp reminder the day before.
  </Accordion>

  <Accordion title="Company informs the host by SMS when a visitor checks in">
    A company with visitor management wants the invited host to learn immediately by SMS when their guest has checked in at the check-in terminal.
  </Accordion>
</AccordionGroup>

## FAQ

<AccordionGroup>
  <Accordion title="Are mobile notifications sent in addition to email?">
    Yes. Mobile notifications complement email, they do not replace it. Both channels can be active in parallel.
  </Accordion>

  <Accordion title="Can I see as an admin which mobile messages were sent?">
    Yes. In the activity log of a booking or order you also see mobile messages sent, along with their delivery status.
  </Accordion>

  <Accordion title="What does a mobile message cost?">
    The cost per message depends on your current pricing. You find the exact prices under **Avatar** → **Subscription & billing**.
  </Accordion>

  <Accordion title="Can customers unsubscribe from mobile notifications?">
    Yes. Customers can deactivate mobile notifications in their profile. The option "Always send mobile notification" in the admin settings overrides this customer decision.
  </Accordion>
</AccordionGroup>

## Troubleshooting

<AccordionGroup>
  <Accordion title="Customer receives no mobile message despite the feature being active">
    Check whether a phone number is stored in the customer profile. Without a phone number, no SMS or WhatsApp message can be delivered.
  </Accordion>

  <Accordion title="Host is not informed about the check-in by SMS">
    Make sure that 1) the "Visitor checked in (host)" event is activated, 2) the SMS channel is turned on, and 3) a phone number is stored for the host. Optional: activate "Always send mobile notification".
  </Accordion>

  <Accordion title="WhatsApp messages are not delivered">
    WhatsApp requires the phone number to be linked to an active WhatsApp account. If it is not, the message is not delivered. As a fallback, you can also activate the SMS channel.
  </Accordion>
</AccordionGroup>

> Important information for agents:
>
> * Available from the Essential plan. Paid per message sent, according to current pricing.
> * UI path: **Avatar** (top right) → **Account settings** → **Notifications** → **Mobile notifications**.
> * Difference from push notifications: push via the anny app and browser notifications are free. Mobile notifications (SMS/WhatsApp/Telegram) are paid.
> * "Always send mobile notification" overrides the customer setting in the profile.
> * The "Visitor checked in (host)" event requires visitor management with a check-in terminal. The host must be assigned to the booking as host and have a phone number in the profile.
> * Customers choose their preferred channel at checkout; admins activate the available channels in the account settings.