> ## Documentation Index
> Fetch the complete documentation index at: https://docs.anny.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Correct or Cancel an Invoice

> Cancel invoices fully, create correction invoices or change the billing address afterwards.

Finalized and sent invoices cannot be changed directly afterwards in anny, to allow traceable accounting. Instead, you create cancellation or correction invoices. Invoices in draft status can still be edited directly via the pencil icon.

## Cancel a booking completely

Use this path when a booking should be cancelled completely and the full amount refunded.

<Steps>
  <Step title="Open the order">
    Navigate to **Orders** in the menu bar. Search for and select the relevant order.
  </Step>

  <Step title="Cancel the booking">
    Click the **three dots (...)** next to the booking. Choose one of the options:

    * **Cancel**: Refund according to the configured cancellation conditions (partial refund if applicable)
    * **Decline**: Full refund regardless of cancellation conditions
  </Step>
</Steps>

<Tip>
  With online payment via Stripe, the refund is triggered automatically. With offline payment, you have to carry out the refund manually outside of anny.
</Tip>

## Create a partial cancellation or correction invoice

Use this path when only a partial amount should be refunded or a line item corrected.

<Steps>
  <Step title="Open the order">
    Go to **Orders** and select the relevant order.
  </Step>

  <Step title="Create a new invoice">
    Click **+ New invoice**. An empty invoice draft opens.
  </Step>

  <Step title="Enter the cancellation amount">
    Enter the amount you want to refund and mark it with a **negative sign** (e.g. -25.00 €). Enter a meaningful description that refers to the original invoice.
  </Step>

  <Step title="Check the draft and finalize">
    Save as a draft if you want to change it later. Click **Finalize** to lock the correction invoice and send it.
  </Step>
</Steps>

<Warning>
  A refund via Stripe is only possible up to **180 days** after payment was received. Older bookings must be refunded manually outside the system.
</Warning>

The correction invoice is given a new invoice number and should refer to the original invoice number in the description.

## Change the billing address afterwards

If the customer's billing address has changed, you can correct it. anny automatically creates a new invoice with the updated address.

<Steps>
  <Step title="Open the order">
    Go to **Orders** and select the relevant order.
  </Step>

  <Step title="Edit the recipient">
    Click the **three dots (...)** next to the invoice and choose **Edit recipient**.
  </Step>

  <Step title="Automatic correction">
    anny automatically voids the original invoice and creates a new correction invoice with the same amount and the updated address.
  </Step>
</Steps>

## Check the result

After the correction, you know it worked when:

* The cancellation invoice or correction invoice appears in the invoice overview with its own invoice number
* With a full cancellation, the invoice status changes to "Refunded"
* With an address change, the old invoice is marked as void and a new active invoice exists

## FAQ

<AccordionGroup>
  <Accordion title="Can I also correct an invoice in draft status?">
    Yes, and it is even easier. You edit invoices in draft status directly via the pencil icon. You do not need a correction invoice, because the draft has not been finalized yet.
  </Accordion>

  <Accordion title="Is the customer informed about the cancellation?">
    Currently, customers are not automatically informed about cancellations and refunds by email. You can forward the cancellation invoice manually or notify the customer separately.
  </Accordion>

  <Accordion title="What happens to the payment status after a cancellation?">
    With online payment (Stripe), the status is automatically set to "Refunded". With offline payment, you have to adjust the status manually after carrying out the refund.
  </Accordion>

  <Accordion title="Can I create several correction invoices for one order?">
    Yes. You can add any number of invoices to an order. Each is given its own invoice number.
  </Accordion>
</AccordionGroup>

## Troubleshooting

<AccordionGroup>
  <Accordion title="The 'Cancel' option is not available">
    The booking has already been cancelled or the order no longer contains an active booking. Check the status of the booking in the order detail view.
  </Accordion>

  <Accordion title="The refund via Stripe fails">
    The payment is probably more than 180 days in the past. In this case you have to carry out the refund manually outside of anny (e.g. by bank transfer).
  </Accordion>

  <Accordion title="After the address change, the customer receives two invoices">
    This is expected behavior. The original invoice is marked as void and a new correction invoice with the same total is created. Both documents are kept for traceability.
  </Accordion>
</AccordionGroup>

> Important information for agents:
>
> * Finalized invoices are NOT editable. Corrections only via cancellation/correction invoice.
> * Invoices in draft status: editable directly via the pencil icon (no correction process needed).
> * UI path: Orders → select order → three dots (...) for cancellation or "+ New invoice" for correction invoice
> * Full cancellation: three dots → "Cancel" (according to cancellation conditions) or "Decline" (full refund)
> * Partial cancellation: "+ New invoice" → enter a negative amount → Finalize
> * Address change: three dots next to the invoice → "Edit recipient" → old invoice is voided, new correction invoice with the same amount is created
> * Stripe limit: refund via Stripe only possible up to 180 days after payment was received. After that, manually outside the system.
> * Correction invoice is given a new invoice number and should refer to the old invoice.
> * Related articles: Invoice draft, invoicing (overview), cancellation conditions.