> ## Documentation Index
> Fetch the complete documentation index at: https://docs.anny.co/llms.txt
> Use this file to discover all available pages before exploring further.
# Customer display
> Send forms from the admin area to the Check-In terminal at the counter. Customers fill them in and sign there while you see their answers live.
With the customer display, you stay at your desk in the admin area while your customers enter their details themselves. A Check-In terminal stands at the counter, facing the customer. When a form needs details or a signature from the customer, you send it to this display with one click. Whatever they type there shows up in the admin area right away. You review, fill in internal fields and confirm.
No more handing your tablet across the counter or retyping details.
## When should I use this?
* **At a staffed reception**: Visitors enter their contact details and sign the visitor and safety policy themselves while you keep working in the admin area.
* **At check-in with paperwork**: Customers complete documents that are signed at check-in and check-in fields directly on the display.
* **For new customers at the counter**: You create a booking and let the customer enter their details on the display instead of typing them yourself.
* **Not suitable for**: Self-service without staff. Use the regular modes of the [Check-In terminal](/en/check-in-setup) for that.
## How does the customer display work?
You work in the admin area in the browser or in the [anny Admin app](/en/pos-app-setup) on a tablet. The display is a tablet or screen running the anny Check-In app, paired as **anny Check-In** under **Displays**.
The customer display works with two forms:
| Form | Where you find it | What the customer fills in on the display |
| - | - | - |
| **Complete check-in** | When you check in a booking that still needs details | Documents signed at check-in and check-in fields |
| **Personalise** | When you create a new booking and enter the customer details | Customer details such as name, email and phone number, custom forms and documents |
The flow is the same in both cases:
1. You open the form and enter what you already know.
2. You click the cast icon next to the form title and choose the display.
3. The form appears on the display, prefilled with your entries.
4. The customer fills it in, confirms and signs documents on the display. Every entry appears on your side right away.
5. You review the details, fill in the fields that are only visible to staff and confirm. Only then does anny save the check-in or the booking.
## Prerequisites
* A paired Check-In terminal. How to install and pair the anny Check-In app is described in [Set up a Check-In terminal](/en/check-in-setup).
* A form that needs input from the customer, for example [custom forms](/en/custom-forms) or [legal documents](/en/legal-documents) on the booking option.
> [!NOTE]
>
> The customer display is a Check-In terminal. Billing does not change: as before, one Check-In terminal is included in your plan.
## Set up a display as a customer display
Every Check-In terminal can receive forms, even while it runs in a self-service mode. If the terminal should only show forms from the admin area, set the mode to **Customer display**.
**1. Open the display**
In the sidebar, go to **Hardware** → **Displays** and open your Check-In terminal.
**2. Choose the mode**
In the **Settings** section, under **Mode**, choose **Customer display**. The **Resources** section is hidden because the display does not run check-ins of its own.
**3. Design the start screen (optional)**
Under **Start Screen** and **Customize design**, adjust the welcome text, logo, background and colors. The forms on the display use the same design.
The display now shows its start screen and waits for forms. There is no self-service in this mode.
> [!TIP]
>
> If the terminal runs in a self-service mode such as **Personalized Registration & Check-In**, you can still send forms to it. The form opens on top of the current screen. Afterwards, self-service continues.
## Send a form to the display
**1. Open the form**
Open **Complete check-in** when you check in a booking, or **Personalise** when you create a booking. Enter what you already know, for example name, company and host.
**2. Choose the display**
Click the cast icon to the right of the form title and choose the display at the counter under **Choose a display**.
**3. The customer fills in the form**
The form appears on the display, prefilled with your entries. Next to the title you see the status: **Waiting for the display…** and then **Customer is filling in**. Every entry appears in your form right away.
**4. Confirm and sign**
The customer taps confirm on the display and signs open documents right on the screen. The display thanks them. On your side, the status is **Confirmed by the customer** and the signature is in the form.
**5. Review and finish**
Review the details, fill in the fields that are only visible to staff and click **Check-In** or **Confirm**. Only then does anny save the check-in or the customer details. The display returns to its start screen.
> [!NOTE]
>
> Fields are not marked red while the customer is filling in. anny shows missing required details only when you confirm.
## Staff-only fields
Some fields should not be visible to customers, for example the number of a visitor badge or an access card. These are [custom forms](/en/custom-forms) with **Show in checkout** switched off.
* In the admin area, such fields have a crossed-out eye after their label. Hover over it to see **Only visible to staff**.
* These fields never appear on the display. You fill them in after the customer has confirmed.
* When you check in a booking in the admin area, **Complete check-in** also asks for such fields whose collection time is **Later (at check-in)**, for example the access card number.
## Set a default display
If you always use the same display, set it as the default:
1. Click the cast icon in the form.
2. Choose **Set as default display**.
From now on, the form offers **Show on \**, for example **Show on Reception**. One click is enough. The default display is saved for your user and shared with the anny Admin app on the tablet.
## Stop sending
* Click **Stop** in the cast menu or close the form. The display returns to its start screen right away.
* A display shows one form at a time. If you send a new form to the same display, it replaces the old one.
* A sent form that is not used for 30 minutes ends automatically.
## Update the app
Older versions of the anny Check-In app cannot show forms. In the cast menu, such displays are greyed out with **Update required**. The display's page under **Hardware** → **Displays** shows the same notice.
How to update the app:
* **Android and iOS**: Update the anny Check-In app in the [Google Play Store](https://play.google.com/store/apps/details?id=co.anny.checkin) or the [App Store](https://apps.apple.com/vn/app/anny-check-in/id6633442909).
* **Windows terminals**: Install the latest anny Check-In app installer. Contact anny support ([support@anny.co](mailto:support@anny.co)) for the latest installer.
After the update, you can select the display in the cast menu again. You cannot refresh this yourself: the display reports its version the next time it connects. Restarting the app is enough.
> [!WARNING]
>
> If the display does not respond within a few seconds of sending, the admin area shows **The display isn't responding**. The display is offline or still on an old version. Check its internet connection, restart the app and send the form again.
## Settings & options
| Setting | Where | Effect |
| - | - | - |
| **Mode** → **Customer display** | **Hardware** → **Displays** → Check-In terminal → **Settings** | The terminal only shows its start screen and waits for forms. No self-service. |
| Other modes | as above | Self-service continues. Forms from the admin area open on top. |
| **Start Screen**, **Customize design** | as above | Design of the start screen and of the forms on the display |
| **Set as default display** | Cast menu in the form | Offers **Show on \** in one click. Saved per user, also in the anny Admin app. |
| **Show in checkout** (off) | Custom form, field settings | The field is only visible to staff and does not appear on the display. |
## FAQ
> **Do I need a separate device as a customer display?**
>
> No. Every Check-In terminal can receive forms, even while it runs self-service. You only need the **Customer display** mode if the terminal should be used exclusively for forms from the admin area.
> **Does the customer display cost extra?**
>
> No. It is a Check-In terminal and is billed as before. One Check-In terminal is included in your plan.
> **What does the customer see on the display?**
>
> The form with your entries so far, in the display's design. Fields that are only visible to staff do not appear.
> **When is it saved?**
>
> Only when you confirm in the admin area. What the customer enters on the display first lands only in your open form.
> **Can I send from the anny Admin app on the tablet?**
>
> Yes. In the [anny Admin app](/en/pos-app-setup), you find the cast icon in the check-in form and in the customer details of a new booking. Your default display applies there too.
> **Can I send two forms to one display at the same time?**
>
> No. A display shows one form at a time. A new form replaces the previous one. For several counters, pair several Check-In terminals.
## Troubleshooting
> **The cast menu shows no display**
>
> No Check-In terminal is paired yet. The menu explains the feature and links to **Displays**. Pair a terminal there as **anny Check-In**, see [Set up a Check-In terminal](/en/check-in-setup).
> **The form does not appear on the display**
>
> Check that the display is switched on, the anny Check-In app is running and the device is connected to the internet. Until the display has opened the form, the admin area shows **Waiting for the display…**, and after a few seconds **The display isn't responding**. Restart the app, stop sending and send the form again. If the display is marked **Update required**, [update the app](#update-the-app).
> **The display is greyed out in the cast menu**
>
> The display runs an older version of the anny Check-In app that cannot show forms. It is marked **Update required**. [Update the app](#update-the-app) and restart it.
> **A field is missing on the display**
>
> **Show in checkout** is switched off for this custom form. The field is only visible to staff and you fill it in in the admin area. If the customer should fill it in, switch **Show in checkout** on.
> **The display suddenly returned to the start screen**
>
> Sending ended: someone clicked **Stop**, closed the form or sent another form to the same display. Sending also ends after 30 minutes without use.
> Key information for agents:
>
> * Display: anny Check-In app, paired under **Hardware** → **Displays** → **New** → **anny Check-In**. Only Check-In terminals can receive forms, not Display app devices (room displays).
> * Mode **Customer display** (display detail → **Settings** → **Mode**) replaces the former **Out of service** mode (all flows off). Hint in the admin: "Shows the start screen and waits for forms you send from the admin." The **Resources** section is hidden.
> * Hybrid: every Check-In terminal also receives forms in a self-service mode; the form opens as an overlay on top of the current screen.
> * Forms with the cast icon: **Complete check-in** (check-in details of a booking: documents collected at check-in, check-in fields) and **Personalise** (customer details for a new booking). Web admin and anny Admin app (tablet).
> * Cast menu: **Choose a display**, **Show on another display**, **Stop**, **Set as default display** (badge **Default**). Status: **Waiting for the display…**, **Customer is filling in**, **Confirmed by the customer**; then the hint "Customer confirmed. Review the details, fill in the staff-only fields and confirm." Offer with a default display: "Let the customer fill in the form on the display." + **Show on {name}**.
> * Empty state without a Check-In terminal: "No check-in display paired yet. Pair one to show forms your customers fill in themselves." + **Pair a display**. The cast icon is always shown.
> * Saved only after staff confirm (check-in or applying the customer details). The display saves nothing directly.
> * Staff-only fields: custom forms with **Show in checkout** off. Icon: crossed-out eye after the label, tooltip **Only visible to staff**. Never on the display. An admin check-in also asks for such fields with collection time at check-in.
> * Default display: saved per user, shared between the web admin and the anny Admin app.
> * One form per display; a new one replaces the old. An unused cast ends after 30 minutes. Stop or closing the form → display back to its start screen.
> * App version: older Check-In app versions cannot show forms; greyed out in the cast menu with **Update required**, same notice on the display page. Update via Play Store / App Store; Windows installer via [support@anny.co](mailto:support@anny.co) (no public download URL documented). The display reports its version on its next connection; restarting the app is enough. If the display does not respond within a few seconds after sending: **The display isn't responding** (offline or old version).
> * Billing: unchanged, customer display = Check-In terminal, one included per plan.
> * Do not document: POS cart/receipt display on the display (in development).
> * Related articles: /en/check-in-setup, /en/check-in-overview, /en/check-in-booking-details, /en/custom-forms, /en/legal-documents, /en/visitor-management, /en/pos-app-setup
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