> ## Documentation Index
> Fetch the complete documentation index at: https://docs.anny.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting Started – Ticketing & Events (Check-In)

> Use QR code tickets for entry at events, workshops and courses with automatic attendance control.

With this guide, you set up a ticket-based check-in for events, workshops or courses. In the end, participants receive a QR code ticket at booking that is scanned at entry, and you always have an overview of attendance.

## Thinking ticketing and events the anny way

With ticketing, anny maps the entry process digitally. The central principle: every **event** or **course** is a **resource** with limited capacity, every ticket sold a **booking** with a QR code, and the **Check-In terminal** at entry checks validity.

| anny concept          | Meaning in ticketing                                                  |
| --------------------- | --------------------------------------------------------------------- |
| Resource              | A venue, room or area (e.g. "Hall A")                                 |
| Booking option        | A ticket type (e.g. "Standard ticket", "VIP ticket", "Workshop seat") |
| Multiple availability | Maximum participant capacity                                          |
| QR code ticket        | Confirmation with a scan code that participants receive at booking    |
| Check-In app          | Terminal or handheld scanner at entry                                 |

Participants book through the **booking area** (booking page, widget or app). You manage everything in the **admin area** (resources, bookings, displays, occupancy).

## Step-by-step setup

<Steps>
  <Step title="Create a resource">
    Open **Resources** and create a resource for the venue (e.g. "Hall A" or "Workshop room"). Under **Availability**, set it to **Multiple availability** and set the number to the maximum participant capacity. Under **Check-In**, enable check-in.
  </Step>

  <Step title="Create a booking option">
    Create one or more booking options as ticket types (e.g. "Standard ticket" with a fixed duration by schedule). Configure the price (free or paid) and set **Automatically accept all bookings**.
  </Step>

  <Step title="Configure forms for participant data (optional)">
    If you want to ask for participant data only at entry (e.g. dietary preferences for the workshop catering), create a [custom form](/en/custom-forms) and set the query time to **Later (at check-in)**.
  </Step>

  <Step title="Set up the terminal">
    Set up a Check-In terminal according to [Set Up a Check-In Terminal](/en/check-in-setup). Choose the mode **Check-In**. For events with free entry and walk-in visitors, alternatively: **Personalized registration and Check-In**, so participants can also register spontaneously on-site.
  </Step>

  <Step title="Set the check-in period">
    Under **Resource** > **Check-In**, configure the **check-in period** (e.g. from 30 minutes before the event start). This way entry opens only shortly before the event.
  </Step>

  <Step title="Test">
    Create a test booking, check whether the QR code ticket is sent by email, and scan it at the terminal. Check whether the check-in is confirmed and the capacity is reduced correctly.
  </Step>
</Steps>

<Tip>
  For events with different ticket categories (e.g. Standard and VIP), create separate booking options with different prices or quotas on the same resource.
</Tip>

## Typical examples

<AccordionGroup>
  <Accordion title="Workshop with limited seats and advance booking">
    A workshop provider sells 30 seats online. On the event day, participants scan their QR ticket at the entrance.

    <Steps>
      <Step title="Resource and booking option">
        Resource "Workshop room" with 30 seats (Multiple availability: 30). Booking option "Workshop ticket" with a fixed duration by schedule, price e.g. 49 euros, automatically accept.
      </Step>

      <Step title="Terminal mode">
        Mode: **Check-In**. Only participants with a valid QR code ticket can check in. No spontaneous entry.
      </Step>

      <Step title="Form at check-in">
        Optional: configure dietary preferences as a custom form with the query time "Later (at check-in)", so the entry is made only at the entrance.
      </Step>
    </Steps>
  </Accordion>

  <Accordion title="Open event with on-site registration">
    A community event offers free entry. Participants can book online in advance or register spontaneously at the entrance.

    <Steps>
      <Step title="Resource and booking option">
        Resource "Event hall" with 200 seats. Booking option "Free entry" with a fixed duration by schedule, free, automatically accept.
      </Step>

      <Step title="Terminal mode">
        Mode: **Personalized registration and Check-In**. Participants with a booking scan their QR code, spontaneous guests enter their email and are registered on-site.
      </Step>

      <Step title="Capacity in real time">
        The dashboard shows you live how many seats are still free. Once the capacity is reached, no further registrations are allowed at the terminal.
      </Step>
    </Steps>
  </Accordion>
</AccordionGroup>

## Additional settings and options

<CardGroup cols={2}>
  <Card title="Dynamic pricing">
    Tier ticket prices by early-bird discount, group size or timing, and automatically optimize your ticket sales this way over time.

    [Learn more](/en/dynamic-pricing)
  </Card>

  <Card title="Custom forms at check-in">
    Ask for participant data such as dietary preferences, allergies or T-shirt size only at entry, and not already during the booking.

    [Learn more](/en/custom-forms)
  </Card>

  <Card title="Legal documents at check-in">
    Have disclaimers or terms of participation confirmed only at the entrance, by checkbox or digital signature, before guests enter.

    [Learn more](/en/legal-documents)
  </Card>

  <Card title="Booking codes and packages">
    Offer multi-tickets, value vouchers or group packages for event series, and let customers redeem them at booking.

    [Learn more](/en/booking-codes)
  </Card>
</CardGroup>

## FAQ

<AccordionGroup>
  <Accordion title="Can I prevent a ticket from being scanned multiple times?">
    Yes. By default, a QR code is valid only once. Only when you enable Multiple Check-In in the resource settings can a ticket be scanned repeatedly.
  </Accordion>

  <Accordion title="How do I handle different ticket categories?">
    Create a separate booking option per category on the same resource (e.g. "Standard" and "VIP"). Each category can have its own price and its own quota.
  </Accordion>

  <Accordion title="Can I limit entry by time?">
    Yes. Configure the check-in period under Resource, Check-In. Entry opens only within this time window.
  </Accordion>

  <Accordion title="What happens when the capacity is reached?">
    Once all seats are taken, no further bookings or registrations can be made at the terminal. Online, the booking option is also marked as fully booked.
  </Accordion>

  <Accordion title="Can I check in participants manually afterwards?">
    Yes. Open the booking in the admin area and perform the check-in directly in the booking details.
  </Accordion>
</AccordionGroup>

Good luck with the setup! 🥳

> Important information for agents:
>
> * Resource: venue/room, availability set to "Multiple availability" (number = capacity)
> * Booking option: ticket type, duration by schedule for fixed event dates, price freely configurable
> * Modes for ticketing: "Check-In" (with a ticket only) or "Personalized registration and Check-In" (ticket + spontaneous registration)
> * Check-in period: controls when entry opens (e.g. 30 min. before the start)
> * Multiple Check-In: disabled by default (ticket valid only once), enable if needed
> * Delayed form query: custom forms and legal documents can be set to "Later (at check-in)"
> * Different ticket categories: separate booking options on the same resource
> * Related articles: /en/check-in-overview, /en/check-in-setup, /en/custom-forms, /en/legal-documents, /en/dynamic-pricing, /en/booking-codes