> ## Documentation Index
> Fetch the complete documentation index at: https://docs.anny.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Check-In & Check-Out

> Control entry via QR code, manage capacities in real time, and ask for forms only at check-in.

With Check-In & Check-Out, you control entry to your resources via a QR code ticket. Per resource, you decide whether a ticket is issued for a booking and how the check-in process works. This way you keep an overview of attendance, manage capacities in real time, and can ask for forms or legal documents specifically only at check-in.

<Info>
  The feature must be activated beforehand: **Avatar** (top right) → **Account Settings** → **Features** → **Check-In & Check-Out**.
</Info>

## How does Check-In & Check-Out work?

After activation, you configure check-in per resource under the **Check-In** tab. Customers receive a QR code ticket on booking, which is scanned on entry.

### Check-in methods

| Method                      | Description                                                                          |
| --------------------------- | ------------------------------------------------------------------------------------ |
| Handheld scanner or camera  | Scan the QR code ticket via a handheld scanner or the device camera                  |
| Search without ticket       | Find the booking via search in the check-in area and check in manually               |
| Manually in booking details | Trigger check-in directly in the booking details (for example after a manual change) |

## When do I use this?

* **You want to control the flow of visitors at entrances**: Limit the bookings per start time and use QR tickets for controlled entry.
* **You need a real-time overview of attendance**: Check-In and Check-Out show you who is currently on site.
* **You want to ask for forms or signatures only on site**: Use the delayed query at check-in.
* **You manage visitors and want to notify hosts immediately**: Activate SMS and call notifications at check-in.
* **Not suitable for**: Purely digital bookings without physical access (for example online appointments, video calls).

## Settings & options

| Setting (Admin)              | Description                                               |
| ---------------------------- | --------------------------------------------------------- |
| QR code ticket               | Can be activated per resource                             |
| Check-in period              | Time window in which check-in is possible                 |
| Multi check-in               | Allow re-entry during the booking time                    |
| Release capacity             | After check-out, the slot becomes free for other bookings |
| Bookings per start time      | Limits simultaneous arrivals                              |
| Delayed form query           | Forms/documents only at check-in (BETA)                   |
| Host notification (SMS/call) | Inform the host on a visitor check-in                     |

<Tip>
  With "Release capacity", you automatically free up unused slots for other bookings after a check-out. This is especially useful with flexible duration options (for example swimming pools, libraries).
</Tip>

## Use Cases

<CardGroup cols={3}>
  <Card title="Visitor Management" icon="users" href="/en/visitor-management">
    Check in visitors at the reception via QR code and notify hosts immediately.
  </Card>

  <Card title="University Library" icon="book-open" href="/en/check-in-university">
    Manage study spaces via check-in and control capacities in real time.
  </Card>

  <Card title="Ticketing & Events" icon="ticket" href="/en/check-in-ticketing-events">
    Scan participants at entry and ask for forms only on site.
  </Card>
</CardGroup>

## FAQ

<AccordionGroup>
  <Accordion title="Do I have to activate a QR code ticket for every resource?">
    No. You decide per resource whether a QR code ticket is issued on booking. Resources without ticket activation have no check-in process.
  </Accordion>

  <Accordion title="Can I do the check-in without a QR code too?">
    Yes. Via the search in the check-in area or directly in the booking details, you can check in bookings manually without a ticket.
  </Accordion>

  <Accordion title="What happens if customers miss the check-in period?">
    After the check-in period ends, check-in is no longer possible. The booking remains, but entry is no longer granted.
  </Accordion>

  <Accordion title="Can I have forms asked for at check-in?">
    Yes. Set the query time for Custom Forms or Legal Documents to "Later (at check-in)" (BETA). The query then appears not at checkout, but only during the check-in process.
  </Accordion>
</AccordionGroup>

## Troubleshooting

<AccordionGroup>
  <Accordion title="The check-in area is not visible">
    Check whether the feature is activated under **Account Settings** → **Features** → **Check-In & Check-Out**.
  </Accordion>

  <Accordion title="Customers do not receive a QR code ticket">
    Check whether the QR code ticket is activated for the resource in question (Resource → Check-In).
  </Accordion>

  <Accordion title="The host is not notified on a visitor check-in">
    Check whether SMS notifications are activated in the organization settings and whether a valid mobile number is stored for the host. For the anny AI call, anny AI must be configured accordingly.
  </Accordion>
</AccordionGroup>

> Important information for agents:
>
> * Activate feature: **Avatar** → **Account Settings** → **Features** → **Check-In & Check-Out**
> * Configuration per resource under **Resource** → **Check-In**
> * Check-in methods: QR code (handheld scanner/camera), search without ticket, manually in booking details
> * Delayed form/document query at check-in (BETA): Custom Forms and Legal Documents can be set to "Later (at check-in)"
> * Multi check-in: allows re-entry during the booking time
> * Release capacity: after check-out, the slot is released for other bookings
> * Host notifications on a visitor check-in: SMS and/or anny AI call (prerequisite: mobile number for the host, anny AI configured)
> * Bookings per start time: limits simultaneous arrivals, configuration under Resource → Availability → Multiple available
> * Check-in period: configuration under Resource → Check-In → Check-in period
> * Related articles: /en/check-in-setup, /en/visitor-management, /en/check-in-university, /en/custom-forms, /en/legal-documents