> ## Documentation Index
> Fetch the complete documentation index at: https://docs.anny.co/llms.txt
> Use this file to discover all available pages before exploring further.

# anny Glossary

> All the key terms around anny, explained briefly and clearly.

## Core structure & navigation

<AccordionGroup>
  <Accordion title="Resource">
    Anything that is bookable in anny: rooms, workspaces, equipment, events, courses, services, or parking spaces. Resources are the central object that everything revolves around.
  </Accordion>

  <Accordion title="Child resource">
    A specific individual option within a resource that is available multiple times. Example: workspace 1, 2, 3 within the "Open Space" resource. When booking, customers choose a specific child resource or are assigned one automatically.
  </Accordion>

  <Accordion title="Booking option / Service">
    Defines how a resource is booked: duration, price, interval, and rules. Technically identical. The displayed term depends on the resource category (rooms/equipment = booking option, services = service).
  </Accordion>

  <Accordion title="Category">
    A classification of a resource predefined by anny (e.g. meeting room, parking space, flex desk, workshop). A mandatory field when creating a resource. Controls the structure on the booking page.
  </Accordion>

  <Accordion title="Group">
    A self-created organizational unit for services. Controls the structure of services on the booking page and in the admin calendar. Optional.
  </Accordion>

  <Accordion title="Admin area">
    The backend of anny. This is where resources are set up, bookings are managed, customers are maintained, and all settings are configured.
  </Accordion>

  <Accordion title="Booking page">
    The frontend for customers. This is where resources are discovered, bookings are made, and existing reservations are managed. Areas: Home, Discover, Planner, Bookings.
  </Accordion>

  <Accordion title="Account settings">
    Central configuration of the organization: layout, checkout, features, payments, security, and more. Accessible via the avatar (top right).
  </Accordion>
</AccordionGroup>

## Availability & time control

<AccordionGroup>
  <Accordion title="Schedule">
    Defines regular, recurring opening hours of a resource (weekday + start/end time). Can be shared with several resources. Several schedules per resource are possible, with priority determined by their order.
  </Accordion>

  <Accordion title="Available slot">
    A specific, individual time window with a fixed date. For courses, events, or workshops. Can optionally be configured as recurring. Not to be confused with schedules.
  </Accordion>

  <Accordion title="Service schedule">
    Additionally restricts the availability of a booking option without changing the resource schedules.
  </Accordion>

  <Accordion title="Availability type">
    Determines how often a resource can be booked at the same time: singly available (1x), multiply available (up to the set number), or child resources (specific individual options).
  </Accordion>

  <Accordion title="Availability period">
    An optional start and end date of a schedule. Without an entry, the schedule applies permanently. Used for seasonal deviations.
  </Accordion>

  <Accordion title="Global blocker">
    Blocks several resources at the same time for a defined period (e.g. a public holiday, company holidays). Independent of schedules.
  </Accordion>

  <Accordion title="Exclusive time slot">
    Reserves a time slot exclusively for a single order, so that no other customers can book in the same slot (e.g. group events).
  </Accordion>

  <Accordion title="Waitlist">
    Automatically notifies customers as soon as a fully booked time slot becomes available again.
  </Accordion>

  <Accordion title="Dynamic capacity planning">
    Automatically adjusts the capacity of appointments to demand by adding on-demand resources as demand rises.
  </Accordion>

  <Accordion title="On-demand resource">
    A resource that is only made available automatically when needed (rising demand). Part of dynamic capacity planning.
  </Accordion>
</AccordionGroup>

## Booking flow & types

<AccordionGroup>
  <Accordion title="Resource-first flow">
    The standard booking flow: customers first choose a specific resource, then the desired booking option.
  </Accordion>

  <Accordion title="Service-first flow">
    An alternative booking flow: customers first choose the service, then optionally the person or resource that provides it. anny can also assign the resource automatically.
  </Accordion>

  <Accordion title="Assignment strategy">
    Determines in the service-first flow which resource is assigned automatically: First Available (first by order), Round Robin (rotating distribution), or Random.
  </Accordion>

  <Accordion title="Booking type">
    Controls how a booking affects the resource: standard (blocks), transparent (does not block), multiple (blocks several capacity units), or full (blocks the entire capacity, only for child resources).
  </Accordion>

  <Accordion title="Duration mode">
    Determines the duration of a booking option: fixed duration (predefined), flexible duration (min/max range), duration by schedule (fills the entire slot), or series (several appointments as a package).
  </Accordion>

  <Accordion title="Booking interval">
    The time gap between possible start times of a booking option (e.g. every 30 minutes).
  </Accordion>

  <Accordion title="Lead time">
    The earliest possible booking time in the future. Prevents short-notice bookings.
  </Accordion>

  <Accordion title="Advance booking period">
    The maximum period of how far into the future a booking can be made.
  </Accordion>

  <Accordion title="Preparation/follow-up time">
    Buffer time automatically blocked before and/or after a booking. Not billed.
  </Accordion>

  <Accordion title="Recurring booking">
    A booking that is automatically repeated at a regular interval (e.g. weekly). Only possible for free booking options.
  </Accordion>

  <Accordion title="Booking series">
    Several related appointments as a bookable package (e.g. an 8-part yoga course). Customers book all appointments at once.
  </Accordion>

  <Accordion title="Order">
    A checkout process that combines one or more bookings. Contains the price, payment information, and booking details.
  </Accordion>
</AccordionGroup>

## Smart Availability & dependencies

<AccordionGroup>
  <Accordion title="Smart Availability">
    Links resources to each other so that a booking automatically blocks all dependent resources, without customers seeing or selecting them.
  </Accordion>

  <Accordion title="Smart Availability Group">
    A pool of resources from which anny automatically selects one available resource per group. For flexible setups with several resource types (e.g. 2 staff members + 1 room).
  </Accordion>

  <Accordion title="Sub-booking">
    An automatically created reservation of a dependent resource in Smart Availability. Appears as a blocker in the calendar of the dependent resource.
  </Accordion>

  <Accordion title="Dependency">
    A resource that is automatically blocked as well when another resource is booked. Configured via the resource tab in the booking option.
  </Accordion>
</AccordionGroup>

## Customers & access

<AccordionGroup>
  <Accordion title="Community">
    A closed area within an anny account. Controls who can see and book certain resources. Members are added manually, via auto-join (domain/SSO/booking rule), or through a subscription.
  </Accordion>

  <Accordion title="Booking quota">
    A credit that is assigned to a person and used up automatically with each matching booking. Types: quantity, duration, or budget. One-time or recurring.
  </Accordion>

  <Accordion title="Booking package">
    A purchasable, purpose-bound service package (e.g. a 10-pack). Customers receive an 8-digit booking code that they redeem at checkout for future bookings.
  </Accordion>

  <Accordion title="Booking code">
    An 8-digit code from a booking package. Entered at checkout and reduces the booking price (the quota is used up).
  </Accordion>

  <Accordion title="Value voucher">
    A multi-purpose voucher with pure monetary value (0% VAT at purchase). Redeemed as a means of payment for any bookings. Not purpose-bound.
  </Accordion>

  <Accordion title="Discount code">
    A percentage or fixed price reduction that customers enter at checkout. No credit logic, purely price-reducing.
  </Accordion>

  <Accordion title="Subscription plan">
    Defines the terms of a subscription: price, interval, term, notice period, and optional benefits (community access, quota).
  </Accordion>

  <Accordion title="Subscription plan group">
    Organizes subscription plans hierarchically. Within a group, a person may only have one active subscription. The order determines the upgrade and downgrade logic.
  </Accordion>

  <Accordion title="Connected persons">
    Linked persons on whose behalf you can book (e.g. colleagues). Enables bookings by third parties.
  </Accordion>

  <Accordion title="Booking rules">
    Account-wide rules that limit the number of allowed bookings per period. With a scope (resource/group/category) and user control (block list/white list).
  </Accordion>
</AccordionGroup>

## Booking extensions

<AccordionGroup>
  <Accordion title="Add-ons">
    Optional extras that customers can add during the booking process (e.g. catering, equipment, drinks).
  </Accordion>

  <Accordion title="Custom forms">
    Individual form fields per booking option that are requested at checkout or at check-in (e.g. allergies, T-shirt size).
  </Accordion>

  <Accordion title="Legal documents">
    Documents (terms and conditions, house rules, disclaimer) that must be confirmed in the booking process via checkbox or digital signature.
  </Accordion>

  <Accordion title="Personalization">
    Captures individual data per booking for each participating person, so that everyone receives their own ticket and their own customer record.
  </Accordion>

  <Accordion title="Participant management">
    Lets you add additional people to a booking and control their visibility, permissions, and calendar sync.
  </Accordion>

  <Accordion title="Certificates">
    Automatically generated, personalized proofs of participation for seminars, workshops, or courses.
  </Accordion>

  <Accordion title="Dynamic pricing">
    Price modifiers that automatically adjust the base price of a booking option: by weekday, time of day, capacity, community membership, lead time, or number of bookings.
  </Accordion>

  <Accordion title="Price modifier">
    A rule within dynamic pricing that increases or decreases the price. Types: one-time discount/surcharge, per interval, percentage.
  </Accordion>

  <Accordion title="Cancellation policy">
    Rules that define by when and at what cost customers can cancel their bookings.
  </Accordion>

  <Accordion title="Notices">
    Additional email information that is inserted into confirmation emails and reminders at account, resource, or booking option level.
  </Accordion>
</AccordionGroup>

## Payments & invoices

<AccordionGroup>
  <Accordion title="Online payment (Stripe Connect)">
    Payment processing via Stripe. Supports SEPA, credit card, Apple Pay, Google Pay. A requirement for subscriptions and paid bookings with online checkout.
  </Accordion>

  <Accordion title="Pay on invoice (pay-later)">
    Lets customers pay by invoice after the booking instead of paying immediately at checkout.
  </Accordion>

  <Accordion title="Invoice draft">
    An invoice that has not yet been finalized. Can be edited before it is sent to customers.
  </Accordion>

  <Accordion title="Customer balance">
    Collects draft invoices per customer or company on a balance that is later consolidated into a collective invoice.
  </Accordion>

  <Accordion title="Collective invoice">
    Combines several draft invoices of a customer balance into a single invoice.
  </Accordion>

  <Accordion title="POS App">
    A point-of-sale app for on-site payments via card reader or Tap to Pay. Manages the calendar and payments.
  </Accordion>
</AccordionGroup>

## Communication & CRM

<AccordionGroup>
  <Accordion title="Activity log">
    A chronological feed of all changes, emails, and internal notes on bookings, orders, and customers.
  </Accordion>

  <Accordion title="Broadcasting">
    Targeted messages to customers, based on bookings, customer profiles, or subscriptions.
  </Accordion>

  <Accordion title="Mobile notifications">
    SMS, WhatsApp, or Telegram messages about bookings, check-ins, and reminders to customers or hosts.
  </Accordion>
</AccordionGroup>

## Check-in & on-site

<AccordionGroup>
  <Accordion title="Check-in / Check-out">
    Access control via QR code ticket. Controls access, manages capacity in real time, and enables form requests only on-site.
  </Accordion>

  <Accordion title="QR code ticket">
    A ticket with a QR code issued at booking that is scanned on entry. Can be activated per resource.
  </Accordion>

  <Accordion title="Check-in terminal">
    A tablet with the anny Check-In App that stands at the entrance and scans QR codes or enables on-site registrations.
  </Accordion>

  <Accordion title="Queue system">
    Manages walk-in customers and scheduled appointments with number calling, counters, and call displays.
  </Accordion>

  <Accordion title="Display App">
    Turns tablets and smart TVs into interactive room displays with live status, ad-hoc booking, and check-in.
  </Accordion>

  <Accordion title="URL display board">
    Shows the occupancy of resources in real time on any browser-capable device, without an app installation.
  </Accordion>
</AccordionGroup>

## Integrations & security

<AccordionGroup>
  <Accordion title="SSO (single sign-on)">
    Central login via an external identity provider (e.g. Microsoft Entra ID, Google Workspace). Users log in with their company credentials.
  </Accordion>

  <Accordion title="SAML">
    An authentication protocol for SSO. anny supports Microsoft SAML and Google Workspace SSO.
  </Accordion>

  <Accordion title="SCIM (user provisioning)">
    Automatic synchronization of user accounts between the identity provider and anny (creating, updating, deactivating).
  </Accordion>

  <Accordion title="Attribute mapping">
    Synchronizes user attributes (e.g. department, location) from the identity provider with anny. Enables automatic community assignment based on user groups.
  </Accordion>

  <Accordion title="Calendar integration">
    Synchronizes bookings and appointments in real time with external calendars (Google, Outlook, Microsoft 365, ICS).
  </Accordion>

  <Accordion title="Smart lock">
    Integration with digital door locks (Nuki, Salto, Tapkey, dormakaba, EVVA, Comydo, among others). Grants access automatically based on active bookings.
  </Accordion>
</AccordionGroup>

## Apps & platform

<AccordionGroup>
  <Accordion title="anny AI">
    An AI assistant that takes calls, advises customers, checks availability, and creates bookings, by phone and chat.
  </Accordion>

  <Accordion title="anny Mobile App">
    A native app for iOS and Android. Enables bookings, check-ins, and account management on the go.
  </Accordion>

  <Accordion title="Outlook Add-In">
    Book rooms and workspaces directly from within Outlook, without opening the anny booking page.
  </Accordion>

  <Accordion title="MS Teams App">
    An integration for Microsoft Teams to make bookings directly from within Teams.
  </Accordion>

  <Accordion title="Widget (embedding)">
    Lets you embed the booking page or individual resources directly on your own website via iframe or script.
  </Accordion>

  <Accordion title="Interactive floor plan (3D map)">
    A visual representation of premises as an interactive plan. Resources marked in green are available and can be booked directly.
  </Accordion>

  <Accordion title="Planner (weekly planner)">
    An area on the booking page that shows favorite resources in a weekly overview. Enables quick booking of the entire work week.
  </Accordion>
</AccordionGroup>

## Analysis & data

<AccordionGroup>
  <Accordion title="Dashboards">
    Visual analyses of booking data, capacity, and usage behavior in the admin area.
  </Accordion>

  <Accordion title="Exports">
    Export bookings, customers, invoices, and more as CSV or Excel, one-time or automatically at fixed intervals.
  </Accordion>

  <Accordion title="Accounting">
    Export bank statements, receipts, and revenue overviews from anny and integrate them into DATEV or other accounting systems.
  </Accordion>
</AccordionGroup>