> ## Documentation Index
> Fetch the complete documentation index at: https://docs.anny.co/llms.txt
> Use this file to discover all available pages before exploring further.

# anny AI Agent

> An AI coworker in the admin: manage bookings, create resources, and get through the day faster.

The anny AI Agent is an AI coworker for managing your bookings. With it you also create new resources, for example a course. Together you get through the day faster. You ask in plain language. By default it asks you before it changes anything.

## How the anny AI Agent works

Next to **Global search** is the **AI Agent** button. One click opens the assistant window. The shortcut is on the button: ⌘L on a Mac, otherwise Ctrl+L. A second click, or **Close the assistant**, closes the window again.

Other ways to open it:

* On the home page (Home in the sidebar), through the field “What can I help you with?”.
* At the bottom of the sidebar, through **Support**. If it cannot get further, it hands over to the support team.
* In **Global search**, through the row **Ask anny AI Agent**. What you already typed appears under it.
* On an info-icon hint, through **Ask agent**. The text lands in the input. You send it yourself.

The assistant remembers the page you are on. Above the input is a chip with the page title. That page goes to anny with your message. **Don't send this page** leaves it out.

<Frame>
  <img src="https://mintcdn.com/anny-85c98540/F42XR9Qo633KmWK1/images/anny-assistant/assistant.png?fit=max&auto=format&n=F42XR9Qo633KmWK1&q=85&s=c176a88d8067b1fa6ecb9b408bb6a80c" alt="Admin calendar: sidebar with Calendar selected, the AI Agent button in the top bar, and the open anny assistant with the greeting, suggestions and the Calendar page chip" width="2880" height="2400" data-path="images/anny-assistant/assistant.png" />
</Frame>

It works in the account you are signed in to.

## Ask a question

In the window the assistant shows suggestions for the current page. Alternatively you type your own question into the input and send it with **Send**. The paperclip attaches up to five images (PNG, JPG, WebP, GIF) or PDFs, each file at most 10 MB. **Stop** cancels a running answer.

Under a finished answer are **Helpful** and **Not helpful**. You can follow up in the same conversation.

## Settings and options

### Approving changes

Next to the input is **Approving changes**. The default is **Ask first**.

| Mode | What happens |
| - | - |
| **Ask first** | anny shows you every change and waits for your go-ahead. |
| **Automatic** | anny creates, changes and deletes without asking, until you reload the page. |

With **Ask first**, “Needs your approval” appears. The button is **Create**, **Update**, **Go ahead** or **Delete for good**, depending on the action. **Don't** declines. While the assistant is waiting, **AI Agent** in the bar shows that anny is waiting for your approval or for your answer.

You turn on **Automatic** through **Apply changes automatically** and confirm with **Turn on**. The mode stays until you turn it off or reload the page. It still always asks before changing settings for the whole organization or doing anything that cannot be undone.

### Layout

**Switch layout** offers Modal, Full screen or Sidebar.

### Past conversations

**Past conversations** opens your earlier chats in this account. **New conversation** starts an empty chat.

## Track changes

Changes the agent makes in the admin show up in the [activity log](/en/activity-log). On a record the timeline is called **Activity**. You find it in the details of a booking, an order or a customer. On a resource or a service you open it with the **Activity** action.

Click **Filter** and choose **Changes**. The entry carries the label **via AI Agent**. That is how you see what did not come from someone on your team. Expanded, you see the old and the new value and, where available, the agent's reason.

<Frame>
  <img src="https://mintcdn.com/anny-85c98540/F42XR9Qo633KmWK1/images/activity-log/activity-changes.png?fit=max&auto=format&n=F42XR9Qo633KmWK1&q=85&s=3999bfc84f1206d9505bbd6172022e84" alt="Activity log with the Changes filter and an expanded booking change via AI Agent with reason and old and new time" width="2762" height="1554" data-path="images/activity-log/activity-changes.png" />
</Frame>

<Note>
  The label **via AI Agent** is not limited to changes. When the agent writes a note or an email, it appears with the same label under **Notes** or **Communication**.
</Note>

## Model and privacy

Next to the input the model is anny AI v1. anny runs this model itself, on its own infrastructure in the EU. Processing is GDPR-compliant, and anny does not pass the data on. No additional sub-processor is added, and there is no extra data transfer outside. That is why the agent is on by default on anny.co (Default) and anny.eu (For public institutions).

You do not have to use it. As long as you send nothing, it takes no action in your account.

## Limitations

You cannot remove the **AI Agent** button from the admin.

## FAQ

<AccordionGroup>
  <Accordion title="Is this the same assistant as anny AI on the phone?">
    No. This agent works in the admin, inside your account. You set up the phone and chat AI for your customers in [anny AI](/en/anny-ai-setup).
  </Accordion>
</AccordionGroup>

## Troubleshooting

<AccordionGroup>
  <Accordion title="I cannot keep writing in the conversation">
    Cause: The conversation is finished, or it has reached its message limit. If it says “This conversation is completed.” or “This conversation has reached its message limit. Start a new conversation to carry on.”, start **New conversation**. If too many requests are already running, the assistant waits until one has finished.
  </Accordion>

  <Accordion title="The bar says anny is waiting">
    Cause: A change needs your approval, or the assistant is waiting for an answer. Open **AI Agent** and approve the change or keep writing in the conversation.
  </Accordion>

  <Accordion title="Automatic is gone after a reload">
    Cause: The mode lasts only until you turn it off or reload the page. Turn on **Apply changes automatically** again and confirm with **Turn on**.
  </Accordion>
</AccordionGroup>

> Notes for agents:
>
> * In-admin agent (button **AI Agent**, panel **anny assistant**). Not the **anny AI** tab under account settings, and not the phone or chat AI. Do not treat this page as `/en/anny-ai-setup`.
> * Top-bar button next to **Global search**: **AI Agent** (`components.cmdBar.agent.launcher`). One click opens the window. Shortcut Ctrl/⌘+L. Sidebar footer **Support** opens the support intro and can hand over to the support team. Global search row **Ask anny AI Agent**. Info-icon **Ask agent** prefills the composer and does not send.
> * Home: field “What can I help you with?” with “What’s up today?”, “Review pending requests”, “Find available resources”. The window shows suggestions or the free input “Ask anny something …”.
> * Approval: default **Ask first**. **Automatic** until turned off or reload. Organization settings and irreversible actions still ask. No plan gate (`agentDrawerEnabled`, on by default) on anny.co and anny.eu. Button cannot be removed; use is optional.
> * Model next to the composer: anny AI v1, own model, own EU infrastructure.
> * Activity log: timeline **Activity**, label **via AI Agent** under **Changes**, **Notes** and **Communication**. Not under **System**. No separate AI filter.
