> ## Documentation Index
> Fetch the complete documentation index at: https://docs.anny.co/llms.txt
> Use this file to discover all available pages before exploring further.

# anny Agent: Your AI colleague in the admin

> What the anny Agent can do, how to get started, and what you need to know about costs and data protection.

The **anny Agent** is an AI colleague right inside your admin. You tell it in plain language what you need. It works with the real data in your account: it creates resources and services, moves bookings, messages customers, and explains where to set something up. Before it changes anything, it asks you.

<Note>
  The anny Agent is part of Admin 3.0 and free during the beta. From October 5 you can switch to the new admin on anny.co, from October 19 on anny.eu. Learn more in [Admin 3.0: What changes](/en/admin-3-0).
</Note>

<Tip>
  The anny Agent is not the same AI as anny AI on the phone or in the chat widget for your customers. You set that one up under [Set up anny AI](/en/anny-ai-setup).
</Tip>

## What the anny Agent can do

<Frame>
  <img src="https://mintcdn.com/anny-85c98540/I8L_xkAL6S466fX1/images/anny-agent/funktionen.png?fit=max&auto=format&n=I8L_xkAL6S466fX1&q=85&s=96878382fe4aff8885e0b529afddc5ca" alt="anny Agent features at a glance: starts with suggestions, knows the current page, shows a plan first, asks before every change, makes every step visible, asks follow-up questions with a recommendation, explains step by step, and opens as a side panel, window, or full screen" width="2400" height="987" data-path="images/anny-agent/funktionen.png" />
</Frame>

You use the agent in three ways.

### Set up

Describe what you offer, and the agent builds it in anny: resources, services, opening hours, and your booking page.

> “I'm opening a massage studio: three treatment rooms, classic massage for 60 and 90 minutes, hot stone for 75 minutes. Open Monday to Friday 9 am to 8 pm, Saturday 10 am to 4 pm.”

For larger tasks it first shows you a **Plan** with everything it wants to create and the assumptions it made. **Go ahead** starts it, **Change something** lets you adjust it. If you do nothing, the plan starts on its own after a short countdown. You still approve the individual changes.

<Frame caption="One description becomes three rooms, three services, and the opening hours.">
  <video autoPlay muted loop playsInline className="w-full" src="https://mintcdn.com/anny-85c98540/I8L_xkAL6S466fX1/images/anny-agent/einrichten.mp4?fit=max&auto=format&n=I8L_xkAL6S466fX1&q=85&s=8fb1911978d839016ae69afa4b5c4202" aria-label="The anny Agent shows a plan for a massage studio with rooms, services and opening hours and then creates everything" data-path="images/anny-agent/einrichten.mp4" />
</Frame>

### Get things done

Give it tasks from your daily work, including ones that affect many records at once.

> “The Salon is closed tomorrow. Move all bookings to the Atelier and let the customers know.”

The agent checks what is affected and shows you exactly which bookings it changes and whom it notifies. It only carries out the change after your approval.

<Frame caption="14 bookings move, 9 customers get an email with the new room.">
  <video autoPlay muted loop playsInline className="w-full" src="https://mintcdn.com/anny-85c98540/I8L_xkAL6S466fX1/images/anny-agent/erledigen.mp4?fit=max&auto=format&n=I8L_xkAL6S466fX1&q=85&s=3774489110c92782db16d8c3df1ab0ed" aria-label="After approval, the anny Agent moves all bookings of an unavailable room and informs the customers" data-path="images/anny-agent/erledigen.mp4" />
</Frame>

### Explain

Ask it how something works in anny. It answers with the right menu items instead of long help articles and offers to set it up for you right away. If there are several ways, it asks and tells you what it would recommend.

> “How do I make cancellations free of charge up to 24 hours before the start?”

<Frame caption="Three steps as the answer, and the offer to apply it directly.">
  <video autoPlay muted loop playsInline className="w-full" src="https://mintcdn.com/anny-85c98540/I8L_xkAL6S466fX1/images/anny-agent/erklaeren.mp4?fit=max&auto=format&n=I8L_xkAL6S466fX1&q=85&s=7d0b50b8a0e85fc0f101e477a92b6143" aria-label="The anny Agent explains the free-cancellation setting in three steps and asks whether to apply it to all services" data-path="images/anny-agent/erklaeren.mp4" />
</Frame>

The agent can also:

* **Read images and PDFs:** attach screenshots, photos, or documents to your message, for example a price list or an error message.
* **Bring in support:** if it gets stuck, it creates a support request for the anny team. That is why the **Support** button opens the agent.

## Getting started

<Steps>
  <Step title="Open the agent">
    Click **AI Agent** in the top bar or press ⌘L (Mac) or Ctrl+L (Windows). You can also type straight into the “What can I help you with?” field on the Home page.
  </Step>

  <Step title="Describe your task">
    Pick one of the suggestions or type your question into **Ask anny something …**. The page you are on is attached to the conversation as a chip. **Don't send this page** leaves it out.
  </Step>

  <Step title="Review the plan and changes">
    Under **Needs your approval** you see what changes. **Go ahead**, **Create**, **Update**, or **Delete for good** approves, **Don't** declines.
  </Step>

  <Step title="Check the result">
    The agent shows what it looked up and what it changed. Ask follow-up questions in the same conversation or start over with **New conversation**.
  </Step>
</Steps>

<Columns cols={2}>
  <Frame caption="The start: suggestions that fit your account.">
    <img src="https://mintcdn.com/anny-85c98540/I8L_xkAL6S466fX1/images/anny-agent/start.png?fit=max&auto=format&n=I8L_xkAL6S466fX1&q=85&s=f9d169d224163964924ddd8beb317885" alt="Empty conversation in the anny Agent with the question What can I do for you and suggestions such as changing opening hours or creating a new service" width="960" height="1266" data-path="images/anny-agent/start.png" />
  </Frame>

  <Frame caption="Before every change: your approval.">
    <img src="https://mintcdn.com/anny-85c98540/I8L_xkAL6S466fX1/images/anny-agent/freigabe.png?fit=max&auto=format&n=I8L_xkAL6S466fX1&q=85&s=231ea39b91d605641aa1a35f9eeb3dc2" alt="Approval step in the anny Agent: move 14 bookings from the Salon to the Atelier and notify 9 customers by email, with buttons to decline or go ahead" width="960" height="1266" data-path="images/anny-agent/freigabe.png" />
  </Frame>
</Columns>

<Tip>
  Your first question for the agent: “What's new for me?”
</Tip>

## You stay in control

* **Approval before every change:** the default is **Ask first**. The agent shows you every change and waits for your go-ahead. With **Automatic** it applies changes without asking until you switch the mode off or reload the page. For settings of the whole organization and for actions that cannot be undone, it still asks.
* **Your permissions apply to it too:** the agent works in the account you are logged in to and can only do what your role allows you to do.
* **Everything is traceable:** what the agent changes, writes, or sends appears in the [activity](/en/activity-log) of the record with the label **via AI Agent**.

All controls in detail — approval modes, layout, past conversations — are described in [anny AI Agent](/en/anny-assistant).

## FAQ

### Costs

<AccordionGroup>
  <Accordion title="What does the anny Agent cost?">
    The anny Agent is free during the beta.
  </Accordion>

  <Accordion title="And after the beta?">
    After that there is a permanently free tier. We will announce the details well before the rollout.
  </Accordion>

  <Accordion title="Do I need to activate or buy the agent?">
    No. The agent is already active in the new admin on anny.co and anny.eu. You don't have to use it: as long as you don't write to it, it does nothing in your account.
  </Accordion>
</AccordionGroup>

### Data protection and security

<AccordionGroup>
  <Accordion title="Where is my data processed?">
    The agent uses **anny AI v1**, our own AI model. It runs on our own infrastructure on servers in the EU. Processing is GDPR compliant.
  </Accordion>

  <Accordion title="Does my data go to OpenAI or other US providers?">
    No. Your data does not go to OpenAI or other US providers. The agent adds no further sub-processor and no additional data transfer outside the EU.
  </Accordion>

  <Accordion title="Can the agent change something without my approval?">
    Not in the default **Ask first** mode: every change waits for your approval. Only if you switch on **Automatic** yourself does it apply changes without asking — and even then it asks for settings of the whole organization and for final actions.
  </Accordion>

  <Accordion title="Can the agent do more than I can?">
    No. It works with your permissions in your account. What your role does not allow, the agent cannot do either.
  </Accordion>

  <Accordion title="What data does the agent see?">
    The data in your account that you can access yourself, your messages and attachments, and the page you are on. **Don't send this page** leaves the page out.
  </Accordion>

  <Accordion title="Can I see what the agent did?">
    Yes. Every change, note, and email from the agent appears in the [activity](/en/activity-log) of the record with the label **via AI Agent**, including the old and new value.
  </Accordion>

  <Accordion title="Where can I find more about anny's security?">
    In the [anny Trust Center](https://trust.anny.co/) and under [Data privacy](/en/data-privacy).
  </Accordion>
</AccordionGroup>

### Other questions

<AccordionGroup>
  <Accordion title="Where did the support chat go?">
    The **Support** button now opens the anny Agent. It helps you right away and, if needed, creates a request for the support team.
  </Accordion>

  <Accordion title="Can I use anny with ChatGPT, Claude, and others?">
    That is what we are working on next: anny in your own AI tools. As soon as it is ready, you will be the first to know.
  </Accordion>

  <Accordion title="Can I turn the agent off?">
    Yes. Under **Apps & Integrations → anny Apps → anny Agent** you disable the agent for your whole organization.
  </Accordion>
</AccordionGroup>

Overview article for the in-admin agent (drawer title **anny Agent**, topbar button **AI Agent**, ⌘L / Ctrl+L). DE twin `/anny-agent`. UI how-to with all controls lives at `/en/anny-assistant`; do not duplicate it here. Not the customer-facing phone/chat product (`/en/anny-ai-setup`, `/en/anny-ai-faq`). Confirmed facts: free during beta, afterwards a permanently free tier (do not state its scope); model anny AI v1, own model on own EU infrastructure, no OpenAI or other US providers, no additional sub-processor. Writes run with the logged-in user's permissions in the active organization. Approval modes **Ask first** (default) / **Automatic** (until switched off or reload); organization settings and irreversible actions always ask. Do not answer questions about training on customer data, chat retention periods, or the DPA from this page — refer to support. External agents (ChatGPT, Claude): planned, no dates.


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